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HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
SEO Success: Sign Of A Healthy Corporate Culture
by Gord Hotchkiss, Thursday, July 9, 2009, 1:15 PM

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I've been working with companies on SEO for over a decade now, and there's one thing I've noticed: all things being equal, healthy companies with great cultures seem to do much better in organic search results. And by organic success, I mean the good, white-hat, Matt Cutts-approved kind of success. I bet that if you found the companies that do well in organic search, you'd also find companies that Jim Collins (author of "Built to Last" and "Good to Great") would be proud of. This correlation can't be coincidence, so I've outlined some reasons why this might be so:

Flatter and more-responsive organizations. Working on SEO is like taking your Web site to the doctor: a good SEO consultant will tell you what you have to do, but the hard work is up to you. Companies that listen and respond will do better than companies that justify, finger-point and go on the defensive. Healthy companies look for ways to improve; dysfunctional companies offer reasons why improvement is impossible. Companies that refuse to do the heavy lifting required to whip their site into shape generally are equally negligent in other areas of their business.

Better communication channels. SEO is by nature a cross-functional exercise. It involves many different departments, all working together toward a common goal. This approach is well within the comfort zone of healthy organizations, but totally foreign to dysfunctional ones. An SEO initiative severely tests the communication and cooperative capabilities of an organization. It requires marketing, IT, product managers and often legal to all work together, and the faster they can do this, the more positive the results will be. SEO is not a one-shot tactic. In the most competitive categories, it's a full-out and ongoing war. The companies that can respond and adapt quickly will win that war. The ones mired in bureaucracy and butt-covering will inevitably sink in the rankings.

Healthy community connections. The new era of digital communications requires companies to be engaged in an ongoing dialogue with their community of customers. Great companies do this instinctively. Bad companies put up huge corporate communication barricades, keeping the angry hordes at bay. Because much of this dialogue happens online, these dialogues tend to generate reams of content and links. Raving customers generate link love; angry customers generate link hate and reputation management problems. A company that can effectively engage in conversations with customers will find a natural lift in organic rankings is often the result.

Efficient execution habits. Companies that keep a clean house do better organically than companies that keep skeletons in the closet. Both approaches are symptomatic of the company's overall approach to business. Highly effective companies constantly upgrade systems and infrastructure, both in their organizations and their online presence. They invest in best of breed tools and technology. And they are able to quickly prioritize and executive as the landscape shifts. Again, a clean technical online infrastructure makes SEO much, much easier.

Executives that "get it." C-level executives who make SEO a priority realize that the marketing landscape is shifting quickly. They've been paying attention to customer behavioral trends and have committed to being proactive rather than reactive. This usually indicates well-placed intelligence gathering "antennae" and feedback loops. It also indicates an executive who isn't hopelessly mired in "old-boy" thinking and outdated command and control management models.

Corporate pride. Content might not be the sole king anymore (SEO is more of an oligarchy now) but it's still part of the ruling class. Great cultures tend to engender pride that naturally precipitates an explosion of content. People blog about where they work, people tweet and product managers enthuse verbosely about what they're working on. All of this generates great, searchable content online.

Companies get the SEO rankings they deserve. I'm guessing that if you asked any SEO consultant in the world, they'll tell you their favorite clients are the ones that are the easiest to work with: clients who listen, are proactive and for whom continual improvement is a religion. Based on what I've seen in the past decade, this attitude extends beyond the SEO team (indeed, it has to) and permeates the entire culture. There are those who game the system and gain undeserved rankings, but more and more, "organic" rankings are just that: rankings that come from the very nature of the company and how they conduct themselves in the marketplace.

****************

Editors' Note What do social media, online video, publishing and metrics have in common? Aside from all being topics that MediaPost publications such as Online Media Daily and OMMA magazine cover intently, they are all part of some fresh new OMMA conference videos that we've posted here for your viewing pleasure and professional development. Don't take our word for it. Come hear journalism savior Steve Brill make a case for online's "paid" model at OMMA Publish. Or listen to CNN interactive marketing guru Andy Mitchell explain how to build a community around news at OMMA Social. Or watch Publicis' Rishad Tobaccowala explain why everything can be measured, but "not everything is necessarily worth measuring" at OMMA Metrics & Measurement. Plus much, much more, including panels, keynotes, presentations, and even some good new insider perspectives from MediaPost's Search Insider and Email Insider invitation-only summits.

40 people recommend this article. 

7 comments on "SEO Success: Sign Of A Healthy Corporate Culture"

  1. David Dalka from Mobile Search / Mobile Advertising Consultant
    commented on: July 10, 2009 at 3:50 AM
    This seems to build on my post on searchenginewatch.com last month nicely: http://searchenginewatch.com/3634113

  2. Mike Valentine from RealitySEO
    commented on: July 09, 2009 at 4:33 PM
    Great stuff Gord, I'm forwarding this to the team, so everyone gets reinforcement on how well we're doing. I'm happy to say that we score on every one of your points and it makes where I work an SEO heaven.

  3. gord collins from Bay Street SEO
    commented on: July 09, 2009 at 3:21 PM
    Great article Gord. I'd add that issues with SEO by management and staff of a company are directly related to the confidence they have in themselves and their product/service. That includes the companies value proposition too. Corporations that do well are confident and positive and fairly clear about their goals and intentions. They're clearheaded and feel good. One of the key tasks an SEO has is to improve their confidence in themselves. I try to do that in conversation with inquirers and clients by recognizing the value and strength of their brand and getting them to talk about positive events. If they come in the door in a positive confident frame of mind, that will carry through with any SEO project and they'll be more willing to utilize creative SEO rather than demanding that it fit in with their usual marketing regimen. Going on endlessly about the value of SEO is pointless because their problem is one of confidence and willingness to progress. Resistance, indecision, and unwillingness to participate or spend money, can all be drawn back to whether they're confident their company can capitalize on search engine exposure. As you get to know the client, the reason for their lack of confidence (the problem) will probably arise. I had one client whose product just wasn't in demand and he was unwilling to modify it or his value proposition to improve sales. Therefore he wasn't willing to undertake the creative SEO projects either. It may all point to the confidence of C level executives in their company.

  4. Scott Skurnick from Edmunds.com
    commented on: July 09, 2009 at 2:24 PM
    Gord, great article. I am in complete agreement with you. Our C-level execs are 100% committed which has been one of the keys to our success.

  5. Mark Young from SCT Product Sales, Inc.
    commented on: July 09, 2009 at 2:21 PM
    Excellent post, we have always attempted to be natural with our sites, provide great content and have our C-level heavily involved.

    Thanks for validating everything we believe in. We will be forwarding your post.

    Mark

  6. John Rasco from RefreshWeb
    commented on: July 09, 2009 at 1:56 PM
    Very interesting and pertinent observation...it's true that SEO is often a C-level issue, because companies have to reposition themselves based on what the market is looking for. It's a radical shift in marketing, away from the unique differentiation that prospects need, and toward the more generic phrases that the "suspects" need, to guide them into the sales funnel.

  7. David Meloni from YPM, Inc.
    commented on: July 09, 2009 at 1:48 PM
    Gord, this is an interesting idea. Do you have any examples of searches which would bear this assertion.

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GORD HOTCHKISS
  • Gord Hotchkiss is the president of Enquiro, a search engine marketing firm. He loves to explore the strategic side of search and is programming chair of the Search Insider Summits, as well as a frequent speaker at Search Engine Strategies and Ad:Tech. Contact him here.


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