Digilant - Digital Account Manager

Digilant is an independent marketing technology company that provides marketers with a platform to support the entire media buy – from planning through execution, measurement and optimization -- with ultimate precision and transparency.  Originally launched as Adnetik in 2009, Digilant is headquartered in the United States, with offices worldwide.  Digilant provides brand marketers and agencies with tools to achieve their goals, including brand-building, customer engagement, product introductions, competitive differentiation, direct response and demand generation. Digilant products are available as managed services or through a self-service interface.

Reporting into the Supervisor of the Account Managers, the Account Manager supports the brand direct and agency sales efforts and on-going account maintenance.  This position is responsible for coordinating the day-to-day management of brand-direct and agency clients on the West Coast. This position also collaborates with the assigned Ad Operations team to aid in the day-to-day operations, client deliverables, relationship management, and issue resolution.

Responsibilities:

• Review proposals submitted from the AdOps team to ensure that all the client’s requests are addressed

• Work with internal teams to oversee and monitor ongoing campaign performance, ensuring campaigns are executed properly and according to client expectations

• Coordinate and send client deliverables

• Example - client reports: coordinate data delivery from product & ops teams, pull additional data from Digilant system, compile and format reports.

• Foster relationships with both agency clients and vendors

• Accompany Sales on external meetings and presentations when applicable

• Support Supervisor & Director in responding to client requests and special projects as necessary

• Facilitate and lead internal campaign status meetings

• Manage timelines and coordination of resources for deliverables owned, i.e. client wrap-up reports.  Ensure deliverables are aligned and implemented across all teams to meet client’s goals and objectives

• Assist with the on-boarding and training of new hiresSupport the account team in responding to client requests and special projects as necessary.

• Facilitate and lead internal campaign status meetings and help schedule client calls.

• Manage client order administrative processing.

• Assist with formatting and design of internal and external presentations (typically in PowerPoint).

Key Competencies:

• Critical thinking and proactive approach toward client service

• Excellent communication skills

• Desire to advance into a Sales or Account Director type role

• Enjoys planning and organizing events

• White glove philosophy of customer service

Preferred Work Experience:

• 2+ years interactive online media planning & buying or account management in the tech industry

• Ad Agency or in-house Brand Marketing experience a plus

• Previous direct client account management

Benefits and Compensation

Competitive salary in line with experience and bonus opportunities.  Digilant offers an excellent benefits package including a 401K match, Medical/Dental/Vision effective Day 1, Group Life Insurance, AD&D, Long and Short Term Disability, Flexible Spending Accounts, Pre-tax Commuter Benefit Programs and an Uncapped Paid Time-Off Policy!

Digilant, Inc. is an equal opportunity employer.