Interactive One - Client Services Associate

Interactive One (interactiveone.com) is the #1 digital platform for the Black, Latino and New Urban communities, reaching millions each month through its suite of social, local radio and highly targeted news, entertainment, video and lifestyle content offerings.  It owns and operates a number of branded destinations, including GlobalGrind (Millennials), HelloBeautiful (Women), NewsOne (Affluent), TheUrbanDaily (Men) and Vida Today (Latino), as well as social networking sites such as BlackPlanet, BlackPlanetRadio and MiGente.  Interactive One was launched in 2008 by Radio One, Inc. [NASDAQ: ROIA and ROIAK, radio-one.com] to complement its existing portfolio of media companies targeting Black Americans.  

The Client Services Associate provides a high level of sales support to designated Sales Rep(s) by serving as the primary point of contact for clients on post-sale discussions, creating proposals and sales presentations in response to incoming RFPs across pre-sales as well as post-sale support including managing client expectations & deliverables, working with Campaign Managers on monitoring and optimizing online campaigns. 

 KEY RESPONSIBILITIES:

• Oversee and manage accounts throughout pre and post-sale phases
• Drive revenue growth by developing and delivering compelling media plans using, including, but not limited to: DFP, Comscore and other research tools (e.g. user insights)
• Conceptualize and contribute ideas for plans, pull inventory, pricing, research & decks
• Assist sellers with RFPs that are over minimum spend level by pulling research & inventory based on direction from seller
• Serve as primary client liaison during post-sales, building & develop client relationships and providing world-class client support.
• Build media plans/IOs in DSM and attain needed approvals based on lead-time and campaign start date.
• With receipt of client-signed IO, Review T’s and C’s and alert sellers and Finance of any discrepancies, obtain third-party billing and Rich Media information, as well as work closely with client on assets / deliverables.
• Manage the day-to-day contact with clients in the post-sale stage, including, but not limited to:
• Collaborate with ad operations/traffic at time of campaign launch and throughout the campaign to ensure delivery
• Provide reporting regularly to clients throughout life of campaign and campaign wrap-up report once complete
• Identify up-sell opportunities in weekly meetings with sellers
• Out of office contact for seller & AAE/Sales Associates
• Review/resolve billing issues with campaign managers in order to provide accurate information to Finance

 CRITICAL COMPETENCIES FOR SUCCESS:

• Knowledgeable of the online advertising industry and media planning 
• Experience with online planning and ad serving technologies and ad operations processes (DFP/DSM experience a major plus)
• Strong computer skills (MS Word, MS Excel, MS Outlook, MS PowerPoint)
• Highly organized and detail-oriented with the ability to multi-task in a fast-paced, deadline driven environment
• Ability to handle multiple projects simultaneously in a high-pressure, fast-paced team environment
• Interest in learning and developing strong direct sales skills
• Direct client contact (telephone, email, in-person) skills
• Interest in meeting agency buyers and planners in social and networking environments
• An interest in social networking and emerging media

 COMPANY CORE VALUES:

COMMUNITY: We embrace the entire iOne community, our audience, our employees and our clients

INNOVATION: We consistently strive to innovate and act as trendsetters by creating unique user experiences, original content, products and solutions

INTEGRITY: Integrity is the foundation of our business

TEAMWORK: We move as ONE team toward the common goal

OPENNESS: We understand that openness builds trust internally within our community and externally within our new urban audience.

LEADERSHIP: We are all leaders, and we lead as we wish to be led