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iCrossing - Senior Account Director

Wish to join an award-winning digital agency and be responsible for a high profile, new global account? iCrossing is seeking a proven, trusted and dynamic senior team leader to grow a Search AOR relationship in the High Tech. / Software industry.

The Senior Account Director leads and guides a large-scale, global account with multiple business groups, drives the development of overall client objectives, and the ongoing strategic direction of the account. Managing multiple iCrossing Account Managers, He/She is the first escalation point for the client and iCrossing account teams. The Senior Account Director focuses on leading and developing positive client relationships at the highest levels, overall client satisfaction to achieve revenue growth of the account and AOR relationship, as appropriate.

The Senior Account Director must be able to manage a global client brand with multiple regions, stakeholders and objectives. He/she must leverage prior knowledge and experience across various business groups in order to identify common goals and ensure quality deliverables to clients that are on strategy and at profitable margin for iCrossing. The Sr. Account Director is responsible for best practices within each client relationship.

iCrossing will consider candidates who are currently located in the Seattle / Redmond area or those who are willing to relocate to that area.

Job Requirements

*Works with account and digital project management teams to understand/interpret client needs, ensure overall client expectations are met and surpassed, develop account relationships to supplement relationships at the business group and project levels.
*Lead development of internal annual business/marketing plan for client business and manage periodic account reviews.
*Utilize understanding of the industry as well as client and internal resources to craft new types of solutions, products etc.
*Must be able to identify industry trends within the High Technology / Software vertical market.
*Grow client revenue by selling (up-sell / cross-sell) solutions and ideas in natural search, paid search, web development, content strategy, analytics and reporting and other iCrossing service offerings.
*Develop and support new business activities and grow business relationships with existing clients. Work with company leadership to identify and develop opportunities in new areas.
*Lead and or contribute to proposal development and capabilities presentations.
*Oversee and review client business plans, including budget forecasts, QBRs and annual reviews.
*Manage and direct the account teams to ensure the team is creating an effective client relationship.
*Oversee and ensure deliverables meet client's expectation and strategy; and drive the account forward based on client objectives, resulting in adding more iCrossing services into the client.
*Oversee the definition and development of measurement models for project success with clients.
*Oversee and provide direction on creating standards (documentation/strategies/process) that become iCrossing best practices
*Manage team strengths/weaknesses, needs, and resources. Foster positive interpersonal relationships among staff and contribute to project assignment decisions as needed.
*Responsible for motivating and inspiring account teams
*BA from an accredited school; MBA / Graduate degree preferred
*5-7 years Interactive Agency industry experience, Integrated Marketing/Communications and/or Consulting Services exposure
*Familiarity with SEO/SEM processes is required.
*Demonstrated understanding of strategic marketing, business and financial principles
*Thorough understanding of marketing new media techniques including Internet, Intranet and extranet development, as well as understanding of overall marketing strategy and integrated communications
*Proven experience in the High Tech. / Software vertical market
*Keen attention to detail
*Ability to represent and promote iCrossing in a professional manner and demonstrate value added service to clients
*Ability to develop and motivate a team and assist with the integration of the Client Services group within iCrossing
*Ability and comfort in working in a remote office setting (client site)
*Superior written and verbal communication skills and outstanding presentation abilities
*Ability to manage several projects at once
*Natural leadership, motivational and organizational skills
*Proven experience working with global brands across multiple regions
*Sound judgment and interpersonal skills
*Rapid comprehension and retention of information

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  • City: Redmond
  • Job posted on: April 30, 2015
  • Posting expires on: May 30, 2015
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