Post a Job

Reach hundreds of thousands of subscribers and over 106,000 Twitter followers with one of our ads


« Back to Jobs
FacebookFacebookTwitter

Mediaocean - Support Specialist - Local Broadcast

What we need

Mediaocean is looking for a highly skilled Spot Broadcast specialist to identify research and resolve application issues reported by clients. This role provides a value-added service for our clients. If you are looking for an opportunity to work cross-functionally with Account Management, Product Development and Quality Assurance, this is the role for you.

What you’ll do

  • Interact daily with Mediaocean end users, including planners, buyers, traffickers, vendor clearance and client accounting staff
  • Apply knowledge of Mediaocean applications to effectively interpret and resolve client support issues
  • Serve as a proficient analyst for our clients; delving into client processes and serving as the expert from a functional level
  • Manage and monitor escalated system issues
  • Participate in on-site client support to ensure end users are confident and knowledgeable on our systems
  • Support our applications by testing our technology and updating support collateral
  • Manage administrative tasks related to supporting system applications
  • Partner with Account Management to consult or assist on client-specific projects

What you’ll bring to the job

  • Bachelor’s degree in Media, Advertising, Business or a related field
  • 1-3  years’ experience in Local Broadcast Advertising Media, preferably in a client-facing role
  • Demonstrated knowledge of Spot agency workflow and Spot terminology
  • Experience with agency systems, ad servers or related software/applications preferred
  • Customer support experience preferred
  • Experience working with other teams, such as Product and QA, to troubleshoot, test and improve products
  • Proven ability to meet and exceed support standards
  • Strong research and analytical skills
  • Excellent written and verbal communication skills
  • Demonstrated ability to troubleshoot, problem-solve, manage client expectations and deliver on-time with accuracy
  • Ability to work independently while problem solving, including breaking down issues, eliminating extraneous details, understanding pitfalls, leveraging appropriate resources and facilitating resolution
  • Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy
  • Outstanding client relationship skills
  • Proficiency with MS Suite
  • Ability to travel to client sites for onsite support (up to 10%)
  • Sense of energy, pride and ownership in your performance

What's next?

If you are ready to be a part of something exciting, apply online


  • City: New York
  • Job posted on: June 9, 2015
  • Posting expires on: July 9, 2015
  • Respond to: http://jsco.re/iku
« Back to Jobs