Post a Job
Reach hundreds of thousands of subscribers and over 106,000 Twitter followers with one of our ads
« Back to Jobs
« Back to Jobs
Mediaocean - Support Specialist - Local Broadcast
What we need
Mediaocean is looking for a highly skilled Spot Broadcast specialist to identify research and resolve application issues reported by clients. This role provides a value-added service for our clients. If you are looking for an opportunity to work cross-functionally with Account Management, Product Development and Quality Assurance, this is the role for you.
What you’ll do
- Interact daily with Mediaocean end users, including planners, buyers, traffickers, vendor clearance and client accounting staff
- Apply knowledge of Mediaocean applications to effectively interpret and resolve client support issues
- Serve as a proficient analyst for our clients; delving into client processes and serving as the expert from a functional level
- Manage and monitor escalated system issues
- Participate in on-site client support to ensure end users are confident and knowledgeable on our systems
- Support our applications by testing our technology and updating support collateral
- Manage administrative tasks related to supporting system applications
- Partner with Account Management to consult or assist on client-specific projects
What you’ll bring to the job
- Bachelor’s degree in Media, Advertising, Business or a related field
- 1-3 years’ experience in Local Broadcast Advertising Media, preferably in a client-facing role
- Demonstrated knowledge of Spot agency workflow and Spot terminology
- Experience with agency systems, ad servers or related software/applications preferred
- Customer support experience preferred
- Experience working with other teams, such as Product and QA, to troubleshoot, test and improve products
- Proven ability to meet and exceed support standards
- Strong research and analytical skills
- Excellent written and verbal communication skills
- Demonstrated ability to troubleshoot, problem-solve, manage client expectations and deliver on-time with accuracy
- Ability to work independently while problem solving, including breaking down issues, eliminating extraneous details, understanding pitfalls, leveraging appropriate resources and facilitating resolution
- Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy
- Outstanding client relationship skills
- Proficiency with MS Suite
- Ability to travel to client sites for onsite support (up to 10%)
- Sense of energy, pride and ownership in your performance
What's next?
If you are ready to be a part of something exciting, apply online!
- City: New York
- Job posted on: June 9, 2015
- Posting expires on: July 9, 2015
- Respond to: http://jsco.re/iku