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Simmons Research - Client Engagement Manager-Remote Based

Simmons Research is seeking a Client Engagement Manager. The Client Engagement Manager (CEM) is a pro-active, service-focused individual tasked with creating, maintaining and expanding strong relationships with their client base, by providing best of class customer service. The ideal CEM candidate is inquisitive by nature, is excited by data insights, a self-starter, is able to easily develop relationships and most importantly is looking to have fun in a dynamic work environment. 

RESPONSIBILITIES INCLUDE: 

• Effectively on-board clients on our proprietary software interface by providing tailored trainings according to specific client industry needs.

• Customized trainings for clients based on their specific needs to solve their marketing challenges such as; consumer insights initiatives, strategic and media planning, multi-cultural insights and segmentation solutions.

 • Achieve service targets for each account as well as yearly renewal rates based on own client portfolio.

• Fully knowledgeable of client work flow (how data is used) and ability to uncover and consult with clients to recommended additional solutions for upsell growth potential

• Manage a high volume of reactive and proactive activities.   

REQUIREMENTS: 

  • 4-year College education required. Preferred degree in Communications or Marketing.
  • 4-7 years of Client Service and/or Account Management experience (market research preferred) 
  • Ability to multi-task, prioritize and execute multiple tasks and projects in a given day 
  • Experience in working in a team environment, with demonstrated ability to partner effectively in optimizing account growth. 
  • Significant interest in marketing research, ad-sales, media planning, buying, multicultural space and addressable TV. Comprehensive understanding of digital advertising space
  • Exceptional writing, analytical and presentation skills 
  • Ability to analyze data and present industry specific insights to clients 
  • Agency and/or media marketing experience is a plus 
  • A proven track record of success cultivating relationships
  • Proficient in Microsoft Office Suite

* A background in Simmons, MRI, Comscore or other Targeting Software usage is strongly desired


  • City: Deerfield Beach
  • Job posted on: Dec. 3, 2016
  • Posting expires on: Jan. 2, 2017
  • Respond to: david.tucker517@gmail.com
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