Agenda
8:15 AM
Sponsor Breakfast Presentation
9:00 AM
KEYNOTE: Enhancing the Starbucks Experience with Mobile
Building on the 2009 launch of its iPhone apps, Starbucks’ suite of mobile experiences allows customers to find stores, get useful product and nutrition information, and even manage their Starbucks Card, checking their My Starbucks Rewards loyalty accounts, and using their smartphones as digital wallets with mobile pay. Adam will explore how mobile supports the Starbucks experience in stores, as the leading national mobile payment retailer. He will show how mobile plays an important role for the Starbucks Digital Network, the mobile-optimized in-store network of premium news, entertainment and lifestyle content accessed over free Wi-Fi. Adam will share insights into Starbucks development of these experiences, and how the brand listens to customers’ ideas, recognizes and rewards them and enhance the brand connection through Starbucks mobile apps.
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- Keynote
Adam Brotman , VP, Digital Ventures, Starbucks
9:45 AM
Brand Panel: Maturing the Mobile Channel
‘Mobile is a channel, not a strategy,’ is the new mantra. As marketers evolve their mobile approach from merely extending Web tactics to leveraging the unique two-way communications and spatial properties of this unique channel, how are brands fitting the pieces together? The most advanced practitioners are using mobile for advertising, CRM, m-commerce, consumer research and more, but what challenges do these marketers now face when trying to integrate mobile’s many pieces into a coherent multi-channel approach? Major brands often have a mobile evangelist now on board, but how are these folks selling investment into this channel to their bosses? OMMA Mobile’s signature panel of marketers takes the discussion of mobile and branding to the next level – true integration, with strategy and organizations.
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- Moderator
Matt Howell , Managing Partner, Global Chief Digital Officer, Arnold Worldwide
- Panelist
Chris Brown , VP, Product Management, Apartments.com
Charlie Ciaramitaro , Director of Digital Access Marketing, Fedex Services
Ed Kaczmarek , Director of Innovation and Emerging Technology, Mondelēz International
Lynn Porterfield , Program Director of Global Advertising, IBM
Matthew Roth , Senior Marketing Strategist, Intel
10:30 AM
KEYNOTE: Beyond the Surface in Mobile: a Pendulum, a Paradox and a Pie
As consumers increasingly rely on mobile devices to stay informed, many industry leaders are digging deeper into the implications of major trends. Responses to these trends fundamentally affect business success, and they can seem at odds on the surface. Here, we’ll address hot topics that include the industry’s historic oscillation between apps and mobile web, the simultaneous convergence/divergence of digital platforms, and mobile ad models that can contribute to a sustainable enterprise.
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- Keynote
Louis Gump , CEO, LSN Mobile
11:30 AM
Workshop For Media Buyers, Mobile Finds Scale, But Where Is Your Target?
The next great challenge for buyers and planners is carving the newfound scale of mobile Web, apps and text into segments that matter to their marketing goals. But through the fog of hype ‘one-to-one’ marketing on mobile and its famously ‘personal’ qualities, what level of targeting really is or isn’t available here? To achieve scale many campaigns have to traverse platforms, technologies, operating systems, and all kinds of proxies for targeting. We ask some the most experienced mobile planners and buyer in the business to share their latest cases, successes and frustrations in making mobile truly target-able.
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- Moderator
Colin Gillis , Senior Technology Analyst and Director of Research, BGC Partners
- Panelist
Jordan Greene , Principal/Mobile Media, MellaMedia
Christopher Keune , Digital Analytics Manager, RAPP
Jaspreet Singh , Director, Digital Strategy - Mobile & Emerging Platforms, SapientNitro
Sacha Xavier Reich , Partner, Media Director, Neo@ Ogilvy
12:15 PM
Opportunity In Aisle 3: Re-Engineering the Retail Experience One Phone at a Time
Scan it, snap it, compare it…oops. That customer in Aisle 3 just scanned your UPC code into his smartphone, found it much cheaper at your competitor and hit someone else’s buy button. Welcome to the next retail arms race. Of all consumer habits, retail shopping is about to be more profoundly transformed by the mobile device than any other. How are retailers and their agencies scrambling to stay ahead of the consumer as in-store use of mobile slams the accelerator and fundamentally changes everything? QR codes? Near-Field Communication? Retail apps that keep users with the brand? What is the answer?
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- Moderator
Chuck Martin , Editor, mCommerce Daily, MediaPost, MediaPost
- Panelist
Angel Anderson , Experience Director, CP+B
Molly Garris , Digital Strategy Director, Arc Worldwide, a Leo Burnett Company
Linda Gridley , President & CEO, Gridley & Company LLC
Shehryar Khan , CEO, Ubermind
Meghan Messenger , VP of Merchant Services and Marketing, Next Jump
1:10 PM
Sponsor Luncheon Presentation
2:00 PM
Research Presentation: Love ‘Em or Leave ‘Em: Adoption, Abandonment, and the App-Addled Consumer
Every day spent with a smartphone in hand, we learn a little bit more about how apps are changing our lives. But what do we know about how consumers determine the life cycle of an app? MTV Networks’ Chief Research Officer Colleen Fahey Rush unveils new research into the emotional and intellectual factors behind why consumers discover, purchase, and ultimately love or leave an app.
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- Presenter
Colleen Fahey Rush , EVP/CRO, Viacom Media Networks
2:30 PM
Agency Workshop: Where’s My Mobile Web Strategy?
After the mobile app frenzy finally abated last year, cooler heads started persuading marketers that brands needed to get the basics of mobile down first, starting with mobile Web presence. As consumers become accustomed to smartphone Web access they expect to get mobile-friendly experiences when they enter a “brand.com” in a mobile browser. But the mobile Web is not the same as the general Web for brands that are trying to get discovered, craft search strategies, and decide what to do with the mobilized customers they do attract. What have we learned from those who have embraced the mobile Web? How are agencies incorporating a sensible “dot-m” strategy in with the other bright shiny objects their clients still demand?
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- Moderator
Sandy Martin , Mobile Director, Schurz Communications
- Panelist
Chia Chen , SVP, North American Mobile Practice Lead, Digitas
Paul Cushman , Senior Director, Mobile Sales Strategy, Yahoo!
Brenna Hanly , Mobile Catalyst, Mullen
Tim Kilroy , Vice President, Natural Search & Social Media, PM Digital
Bill Litfin , Senior Partner, User Experience, Shift Global
3:30 PM
New Deal: Will Coupons, Flash Sales, Check-Ins Localize Mobile?
Finding the key to local marketing dollars has been at least as hard on mobile as it was for a decade online. But two successful models that drive neighborhood business have been migrating quickly to handsets: couponing and daily deals. Add to that the continued growth of check-in retail and social apps like ShopKick and foursquare and marketers now have a portfolio of promising, early stage models that map perfectly to mobile use cases. But how do they move to the next stage, achieve real scale, and activate the local marketing?
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- Moderator
Joshua Black , Director of Business Development, Blue Chip Marketing
- Panelist
Brian Dhatt , VP of Engineering, GiltCity
Todd Dipaola , President and Co-founder, Checkpoints
Eric Friedman , Director of Business Development, Foursquare
Nataly Kogan , VP of Consumer Experience, Where.com
4:15 PM
Happy App-Day: Do You Still Want a Branded App For That?
Apple opened its iPhone App Store in July 2008. Brands rushed in as CEOs demanded to know “where is our app?” Three years and thousands of forgotten branded apps later, what do we know better about who should and shouldn’t go down this path? How can agencies better manage their clients’ expectations and map an app approach that connects to larger strategic goals and becomes more than an expensive CEO showpiece? Is the iPad sparking the same irrational app exuberance the iPhone once did? But what do we know in 2011 that we didn’t know in 2008 about the cost of entry and maintenance, the high price of discovery, the available (and unavailable) metrics, and the app genres that really resonate with consumers? Or is HTML5 going to make apps obsolete in two years anyway? We celebrate the third birthday of the modern mobile app with a cool assessment of where we go from here.
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- Moderator
Joe McCambley , Co-Founder, Creative Director, The Wonderfactory
- Panelist
Michael Burke , Founder & President, appssavvy
Rex Cook , Founder and Executive Creative Director, AvatarLabs
Eric Litman , CEO, Medialets
Brian Stoller , Leader Digital Strategy - Managing Partner, Mindshare
Jon Vlassopulos , CEO, skyrockit
"The mobile space is expanding and changing so rapidly that it’s essential to get a snapshot of what everyone is talking about (even though most of us will undoubtedly be proven wrong). OMMA Mobile brings together experts of all stripes, in all our wonderful cacophony, to hash out what it is we think we know, and what we’d like to know a year from now."
~ Dave LaFontaine, Editor/Analyst, Artesian Media
"OMMA Mobile shows are consistently in the top tier of content and attendees. Be prepared to take a cornucopia of notes, have quality conversations with smart people, and walk away with real knowledge about mobile advertising and marketing strategy."
~ Joy Liuzzo, Senior Director, InsightExpress
"OMMA conferences and summits are some of the best in the business! I always come away with great insights and a few new connections."
~ Carri Lukasik, Marketing Manager, Disney Store
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