Google believes that mobile represents a sociological shift in how users relate to both the digital and physical world. Businesses that understand this will win. Advertisers are no longer asking "Why should I invest in mobile?" but instead they are asking "How should I invest in mobile?" How can brands win moments that matter, make better decisions, and go bigger faster with mobile? Google's Tim Reis poses five crucial mobile questions every business executive should be asking today and shares examples of businesses that are leveraging mobile successfully.
Tim Reis , Head of Mobile & Social Solutions, Google
9:45 AM
Brand Panel: It’s About Our Customers, Not The Medium
Brands need consumer strategies not mobile strategies. Understanding who the customer is, what she does and needs throughout her day, how and in what modes she interacts with other media and brands is the real key to know what the “moments” are when mobile is the critical touchpoint. In our signature panel of marketers, OMMA mobile kicks off by asking brands to talk about their customers first and mobile second. Where are mobile programs solving real marketing problems, serving customers in the name of the brand, and helping marketers understand their customers better? Once the luster fades from the bright shiny object that is mobile, how does it mature into a channel, not a silo?
Moderator
Thom Kennon , CMO, Brabble
Panelist
Michael Callaghan , VP Digital and Strategic Marketing, Century 21
BJ Emerson , VP of Technology, Tasti D-Lite
Josh Glantz , VP, General Manager, Publishers Clearing House Online
Johann Huber-Gutierrez , Director of Convergence and Mobile Strategy, Resource Interactive
Brian Maynard , Director, Marketing, Jenn-Air
10:30 AM
Keynote: Obstacles to Mobile Progress
Mobile is on the tongue of the collective industry. We're all moving to more people focused strategies that leverage how consumers engage in mobile. In this keynote, Colin will address broader concerns that are affecting our industry's path to progress in mobile marketing and the three areas agencies and brands need to focus upon.
From branded apps that no one but their CEOs downloaded to QR codes stupidly slapped on moving vehicles, the epic fails of mobile are legion when marketers throw money at the next new thing. But what have we learned from “failing fast?” With cautionary tales from the front lines, our OMMA Mobile agency panel comes at things a bit differently. When don’t you need an app? What are all the ways that an otherwise clever mobile Web build can be wasted with poor execution and distribution? Some of the most experienced buyers, planners and strategists help you see what you probably won't see coming when trying to execute that perfect mobile plan.
Moderator
Shaun Quigley , VP, Digital Practice Leader, Brunner
Panelist
Geoffrey Handley , Co-Founder, The Hyperfactory
JiYoung Kim , SVP Strategy & New Solutions, Ansible Mobile
Alexandre Mars , CEO, Phonevalley
Allison Owen , Digital Media Specialist, The Integer Group
Brian Stoller , Leader Digital Strategy - Managing Partner, Mindshare
12:15 PM
RFP Bake-Off: Grilling The Vendors
One RFP, three mobile solutions providers. Have at it. OMMA Mobile’s master BBQ chef Jordan Greene creates a fictional brand in need of a solution. How do three different mobile marketing companies respond to his RFP, present their plan and think on their feet to answer his and the audience’s Q&A?
Moderator
Jordan Greene , Principal/Mobile Media, MellaMedia
Panelist
Greg Hallinan , CMO, Verve Wireless
Trevor Hamilton , Vice President, National Sales, Mobile Marketing, Velti
Engaging consumers, hairstylists and cosmetology students takes three different mobile approaches to reach success. L’Oreal’s salon brand shares its multi-pronged approach of integrating mobile strategically (and differently) for a variety of customers. How do you put together a mobile strategy, thinking about the customer first? Where does mobile fit on the path to purchase consumer journey and how do you achieve success? Discover how to drive business through mobile marketing.
Sarah Liang Kress , Director of Interactive Marketing, L’Oreal USA
2:30 PM
Panel: Dear Santa: Mobilizing Retail for Holiday 2012
Last holiday retailers scrambled to capture the new consumer behaviors around mobile shopping and in-store smartphone use. This year, they need to stop scrambling and start integrating mobile presence and utility into a larger brand strategy. App or mobile Web? Partner with third party shopping apps or own the customer yourself? Drive store traffic or get them into the m-commerce channel? And is there any defense against e-commerce poachers who want to steal your customers right out of Aisle 5? How are older, mobile-wiser retailers going to meet the holiday challenge?
Moderator
Chuck Martin , Editor, mCommerce Daily, MediaPost, MediaPost
Panelist
Linda Gridley , President & CEO, Gridley & Company LLC
Ashley Harmeling , Director of Mobile, Rue La La
Jim Hilt , VP, eBooks, Barnes & Noble
Jeff Hinz , Managing Partner, U.S. Digital Director, GroupM, Mediacom
Jeff Sellinger , Co-Founder and Chief Product Officer, shopkick
3:15 PM
Coffee Break
3:30 PM
Panel: Check-In your Own Damn Self: Brands Get Creative With the Time and Place Dimension
It isn’t just about store locators and local services listings, let alone slavishly checking in on an app just to say hi to the world. Location and time awareness are the next great opportunities for any brand to be of use to customers. In our big think panel we explore how brands are creatively activating mobility to enhance the consumer’s experience in their environment, find what they need, provide contextually relevant entertainment and get closer to the consumer anywhere.
Moderator
Rachel Pasqua , VP, Mobile – iCrossing, Hearst Company
Panelist
Sean Beckner , CEO, Co-Founder, Front Flip
Duncan McCall , CEO, PlaceIQ
John Valentine , VP, LevelUp
Kristine Van Dillen , VP, Global Accounts, Soli
Johnny Vulkan , Founding Partner, Digital Leadership & Innovation, Anomaly
4:15 PM
Panel: Prime Time Is Device Time: But What Are Networks Doing About It?
When the TV goes on, the smartphones and tablets come out. Yet again, consumers created new “second screen” modes of use long before marketers and publishers have figured out how to capture this new energy. Are the second screens of this century disrupting one of the most lucrative media models, TV, of the last century? And if they really are opportunities for leveraging the distracted mobilized viewer, what is the plan among TV networks to keep those eyeballs engaged with programming and advertising?
Moderator
Joe Laszlo , Senior Director, Mobile Marketing Center of Excellence, Interactive Advertising Bureau
Panelist
Adam Cahan , VP of Product, IntoNow at Yahoo!
Marc DeBevoise , SVP and GM, Entertainment, CBS Interactive
Beth Doyle , Innovations Director, VivaKi
Ed O’Keefe , Executive Producer, ABC News Digital
Jesse Redniss , SVP, Digital, USA Network
5:00 PM
Conference Concludes
Customer First, Mobile Next: This Disruption Will Be Mobilized
Live from OMMA Mobile at Internet Week
Don’t be distracted by that bright shiny object…because your customers aren’t. The mobile revolution has never been about technology. It has been about new use cases, fundamental changes in retail and media behaviors, and “mobile moments,” all created by consumers and their own innovative ways of integrating devices with everyday wants and needs. They have always been far in advance of the electronics companies, media or marketers now chasing them. At OMMA Mobile 2012 we come at mobile marketing from the consumer side in. We zoom in on the key points of mobile disruption, from brand relationships with consumers to new habits in the retail aisles, from the ways in which all of us scope out local services (and one another) now to the battle for attention between new and old screens in everyone’s living room. And amidst all of this marketers and media companies need to understand where to invest, how not to waste time and treasure and when oh when this mass mobilization renders sustainable returns that match the consumer energy here. The only way to capitalize on the great mobile disruption of the next five years is to follow the customer, because she – not Apple, not Google, not VCs or gadget blogs - is at the head of this train.
The OMMA Mobile series began on the day the iPhone was first introduced in 2007, and we mark our fifth year by following the user not the gadgets. We ask marketers to explore how and when their customers most need to touch their brands and how mobile product can evolve from these “moments.” We ask retailers and their agencies how mobile shopping is now occurring everywhere from desk to couch to aisle 5 and how mobile strategies have to chase evolving mobile behaviors. We ask the TV networks and their ad partners how they plan to manage the challenge of second screens distracting eyeballs. We look beyond the trendy “check-in” to see how location-based and socially-driven new products can serve the always-on, always there, always-aware mobilized consumer. And in our signature agency executive roundtable and RFP bake-off, OMMA Mobile brings it on home to Mediapost’s traditional focus – the buyer, planner, brand strategist. How can the mobile disruptions, now obvious at every point in the sales chain, inform and improve marketing strategies that succeed in an age of super-empowered customers.
This was never about mobile. It was always about consumers mobilized.