Welcome | View My Profile | Sign Out
MediaPost Home About MediaPost Privacy/Terms Media Kit Sitemap
Publications Home News
Online Media Daily Media Daily News Marketing Daily Mobile Marketing Daily Search Marketing Daily
Daily Feed> Email Daily Feed> Video Daily Feed> Social
Online Blogs
Online Spin Email Insider Search Insider Behavioral Insider Online Publishing Insider Mobile Insider Video Insider Gaming Insider Performance Insider Metrics Insider Social Media Insider Just An Online Minute Daily Online Examiner Raw Blog
Media Blogs
Research Brief Diane Mermigas:On Media TV Watch TV Board Magazine Rack Media Creativity Notes From the Digital Frontier Digital Outsider Mad Blog Red White and Blog
Marketing Blogs
Engage:Hispanics Engage:Kids 6-11 Engage:Moms Engage:Boomers Engage:Gen Y Engage:Teens Marketing:Green Marketing:Sports
Magazines
OMMA Magazine Media Magazine
Subscribe
Feedback Loop RSS Feeds Archives Subscribe
Feb 24 OMMA Metrics Measurement (NYC) Feb 25 OMMA Behavioral (NYC) Mar 17 OMMA Global (San Francisco) Apr 14 Search Insider Summit (FL) Apr 18 Email Insider Summit (FL) Apr 27 Outfront Conference (NYC) May 12 OMMA Mobile (NYC) May 13 Digital Out-of-Home Awards (NYC) Jun 15 OMMA Video Jun 16 OMMA Publish (NYC) Jun 17 OMMA Social (NYC)
Recently Concluded Events
Jan 26 OMMA Social (San Francisco) Jan 25 OMMA Performance (SF) Jan 12 MEDIA Agency of the Year 2009 (NYC) Jan 11 OMMA Agency of the Year 2009 (NYC) Dec 6 Email Insider Summit (Utah) Dec 2 Search Insider Summit (Utah) Nov 3 OMMA Adnets (NYC) Oct 30 OMMA Video (LA) Oct 29 OMMA Mobile (LA) Oct 29 OMMA Mobile & Video (LA)
All MediaPost/OMMA Events Event Blogging Past Event Videos
Industry Events Calendar
2010 Digital Out-of-Home Awards
2010 MEDIA Agency of the Year 2009 2010 OMMA Agency of the Year 2009 2009 Creative Media Awards 2009 OMMA Awards 2009 Digital Out-of-Home Awards 2009 Media Agency of the Year
All Awards
Employment Situations Wanted Services Offered Post a Job
Briefs Reports Online
MediaPost Directories
Mobile Insiders Group
People Finder Edit My Profile View My Profile My Contacts My Calendar
HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
BT Learns To 'Seize The Moment'
by Phil Leggiere, Wednesday, April 8, 2009, 1:30 PM

SHARE

TOOLS

RELATED ARTICLES
TAGS:  Behavioral Targeting

MOST READ

For better or worse, "Internet time" has replaced the far more leisurely "New York minute" as the reference point through which most of us experience, and act on, information, be it news, financial transactions, entertainment, business and even personal communications. As the prime movers of the Internet economy, online advertisers SHOULD in theory be at the very front of the curve in delivering customized real-time data.

Yet, ironically, argues Paul Knegten, head of marketing at Dapper, most of the ads online consumers see, especially "retargeted" ones, are delivered, if you will in the "rear-view mirror," reflecting yesterday's news.

"There are many verticals where real-time information about advertiser inventory can be far better leveraged," says Knegten. "Think of tickets to concerts and other events, where timely offers for an upcoming concert can show updated information about the availability of certain seats. Those kind of data can be used to create really actionable offers."

As a prime example of the opportunities, and current limits, of retargeting, Knegten cites the travel vertical, where dynamic inventory is constantly in flux, with the pricing and availability of seats on flights changing every minute of every day.

"The kind of retargeting we normally see completely fails to reflect that dynamism," he says. "If someone is shopping for a flight from LA to Las Vegas, for instance, the way retargeting currently works is, they'll get some generic ad telling them about 'Flights from $99' out of their origin destination to certain cities they may or may not be interested in.

"This example epitomizes what traditional retargeting means to advertisers: a rotating series of essentially static messages," Knegten adds. " That misses the real story, which is that once you've identified intent, you need to truly seize the moment by radically refocusing the pitch."

"Seizing the moment" requires learning how to better leverage real-time data to communicate urgency.

Dapper's recently launched dynamic remessaging solution is the latest attempt to provide a platform to seize the moment by making the ad (via an XML feed ) pull out data from the advertiser's Web site in real-time. Ads are created dynamically by drawing on already existing creative elements pulled from a marketer's own Web site, from product inventory data, or any kind of informational database.

"What that means," explains Knegten, "is there's a nearly limitless number of creative units produced in an instant to have the most appeal to any particular individual. So, for example, once a cookie indicates a user has looked at a flight from L.A. to Las Vegas, we can pull in the correct product and compellingly timely offers based on real-time price and availability of flights to Las Vegas. Instead of just repeating the same ad about 'Flights to Las Vegas from $99,' we can tell the consumer who was looking for that flight 15 or 20 minutes ago that now there are only four seats left on the flight. Or that if they book NOW they'll get a 20% discount. Real time is what the Web is all about now -- why shouldn't the ads reflect that?"

In a test run this winter on a major travel publishers' site, a hotel chain found that using relevant, timely data on available hotels and pricing greatly boosted performance, outperforming the hotel chain's "best ad" in every placement, and boosting click-through by 253%.

Going forward, Knegten also sees rich possibilities for more granular segmentation using real-time dynamic retargeting. "The cool thing is that we can really map meaningful elements of the page the person looked at, such as prices, product categories, ratings, and so on," he says. "So there's a whole range of possibilities for very rich segmentation based simply on the unique way each user uses the page. So if someone is looking at a five-star hotel in Miami, we can capture that rating and classify it so that business rules can determine that that person is also a high-intent prospect for good deal on a first-class or business-class seat on a flight to Miami that day. The applicability of dynamic remessaging also extends into up-selling related offers. If you looked at that flight from L.A. to Las Vegas we talked about earlier, you could get a follow-on offer that if you book that flight NOW, you can get a special offer for a hotel and flight bundled together."

2 people recommend this article. 

Leave a Comment

You must be signed in to comment. Sign In

Do you have strong opinions and inside knowledge about the topic of this article -- and do you want to share your insights, observations and points of view regularly with the readers of MediaPost? To be considered as a MediaPost contributing writer, please send pertinent info about your credentials, plus several column ideas and one example of your writing on the topic, to pfine@mediapost.com. Please see our editorial guidelines here first.



AUTHORS

ARCHIVES

RECENT VIDEOS
Recent Behavioral Insider Articles
Is Behavioral Targeting Being Used for Click Fraud?   
Spyware was and still is the bane of neophyte PC users. I don't know how many...
Does Behavioral Targeting Need A Ranking System?    
EMarketer estimates online advertisers in the United States will spend about $2.6 billion by 2014 on...
From Black Box to Legos: Democratizing Behavioral Analytics   
Back in the day... Yeah, here I go again, waxing nostalgic for those early days of...
Media Buyers Get Targeting Data In Real Time   
Imagine having access to target data on 200 million Web site visitors in the United States,...
Rest Assured, Citizen: Privacy Gets a RoboCop   
If everyone wants self-regulation with teeth -- self-regulation that convinces skeptical privacy advocates and the FTC...
Microsoft: Privacy, Data, Ad Targeting Hit Crossroads In 2010   
This year advertisers and consumers will get answers on privacy, data and ad targeting. So says...
Interested? Personalization Requires Collaboration   
Personalization has always been a very tough nut to crack. Generally, most of us like the...
Yahoo's Algorithm Aims To Improve Behavioral Targeting   
A Yahoo patent filed with the U.S. Patent and Trademark Office explains how it uses a...
Behavioral Targeting Meets Attribution Management   
Dotomi will soon begin to offer an advanced advertising campaign attribution service it has been testing...
Take Two Targeted Ads and Call Me In the Morning   
Among all of the possible messaging goals a marketer might get assigned, convincing online users that...
>> Behavioral Insider Archives 
ABOUT MEDIAPOST • MASTHEAD • MEDIA KIT • RSS FEEDS • PRIVACY/TERMS & CONDITIONS
©2010 MediaPost Communications. All rights reserved.
1140 Broadway, 4th Floor, New York, NY 10001
tel. 212-204-2000, fax 212-204-2038, feedback@mediapost.com