Welcome | View My Profile | Sign Out
MediaPost Home About MediaPost Privacy/Terms Media Kit Sitemap
Publications Home News
Online Media Daily Media Daily News Marketing Daily Mobile Marketing Daily Search Marketing Daily
Daily Feed> Email Daily Feed> Video Daily Feed> Social
Online Blogs
Online Spin Email Insider Search Insider Behavioral Insider Online Publishing Insider Mobile Insider Video Insider Gaming Insider Performance Insider Metrics Insider Social Media Insider Just An Online Minute Daily Online Examiner Raw Blog
Media Blogs
Research Brief Diane Mermigas:On Media TV Watch TV Board Magazine Rack Media Creativity Notes From the Digital Frontier Digital Outsider Mad Blog Red White and Blog
Marketing Blogs
Engage:Hispanics Engage:Kids 6-11 Engage:Moms Engage:Boomers Engage:Gen Y Engage:Teens Marketing:Green Marketing:Sports
Magazines
OMMA Magazine Media Magazine
Subscribe
Feedback Loop RSS Feeds Archives Subscribe
Feb 24 OMMA Metrics Measurement (NYC) Feb 25 OMMA Behavioral (NYC) Mar 17 OMMA Global (San Francisco) Apr 14 Search Insider Summit (FL) Apr 18 Email Insider Summit (FL) Apr 27 Outfront Conference (NYC) May 12 OMMA Mobile (NYC) May 13 Digital Out-of-Home Awards (NYC) Jun 15 OMMA Video Jun 16 OMMA Publish (NYC) Jun 17 OMMA Social (NYC)
Recently Concluded Events
Jan 26 OMMA Social (San Francisco) Jan 25 OMMA Performance (SF) Jan 12 MEDIA Agency of the Year 2009 (NYC) Jan 11 OMMA Agency of the Year 2009 (NYC) Dec 6 Email Insider Summit (Utah) Dec 2 Search Insider Summit (Utah) Nov 3 OMMA Adnets (NYC) Oct 30 OMMA Video (LA) Oct 29 OMMA Mobile (LA) Oct 29 OMMA Mobile & Video (LA)
All MediaPost/OMMA Events Event Blogging Past Event Videos
Industry Events Calendar
2010 Digital Out-of-Home Awards
2010 MEDIA Agency of the Year 2009 2010 OMMA Agency of the Year 2009 2009 Creative Media Awards 2009 OMMA Awards 2009 Digital Out-of-Home Awards 2009 Media Agency of the Year
All Awards
Employment Situations Wanted Services Offered Post a Job
Briefs Reports Online
MediaPost Directories
Mobile Insiders Group
People Finder Edit My Profile View My Profile My Contacts My Calendar
HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
FTC, Sears Settle Complaint About Web Tracking Software
by Wendy Davis, Thursday, June 4, 2009, 4:15 PM

SHARE

TOOLS

RELATED ARTICLES
TAGS:  Privacy

MOST READ

When you think of spyware, Sears probably isn't the first name that comes to mind. But the Federal Trade Commission announced today that the retailer had agreed to settle a complaint alleging it had installed tracking software on visitors' computers without providing adequate notice.

The settlement calls on Sears Holdings Management Corporation(which owns Sears and K-Mart) to destroy all data collected in the past and also to "clearly and prominently" notify Web users about tracking applications in the future.

The FTC also made public its complaint against Sears today. The agency alleges that from April 2007 through January 2008, Sears distributed tracking software created by a third party as part of a market research program. The FTC doesn't name the third party, but Harvard Business School professor Ben Edelman reported last year that the company was working with comScore.

The FTC asserts that Sears sent pop-up ads to 15 of every 100 visitors, inviting them to submit an email address. People who did so received email to the "My SHC Community." Those messages invited users to download software that would track "online browsing." People also were promised $10 if they kept the software for at least one month.

The licensing agreement disclosed that the software would track all Web activity. But the FTC said the initial email, which talked about tracking "online browsing," didn't sufficiently convey that the program would "monitor nearly all of the Internet behavior that occurs on consumers' computers." Sears didn't admit wrongdoing in the proposed consent decree.

What's striking here is that the allegations don't seem quite as bad as in some of the more notorious adware/spyware complaints. Consider, there was no allegation that Sears hijacked browsers or used affiliates to do drive-by installations. Instead, the complaint seems to be based solely on alleged deficiencies in the notices sent to consumers. Also, consumers received at least $10 for allowing the software -- which is more than can be said in many situations.

Yet, the FTC went ahead with the case. If nothing else, that seems to signal that the agency is serious about cracking down on companies that track people online for marketing purposes but don't clearly disclose what they're doing.

10 people recommend this article. 

Leave a Comment

You must be signed in to comment. Sign In



ARCHIVES

Recent Daily Online Examiner Articles
RIAA Stands Firm On High Damages For File-Sharing   
Should Web users who share music for free have to face the same potential liability as...
Will Google's Super Bowl Ad Backfire?   
For years consumer advocates have warned that Google poses a threat to Web users' privacy. Now,...
Showdown Looms Over Future Of Google Books   
In late 2008, the Department of Justice threatened to file an antitrust lawsuit against Google unless...
Will Comcast Move To 'Three Strikes' Regime After Buying NBC?   
Some digital rights advocacy groups have long criticized the prospect of "three strikes" policies, which would...
Critics Still Unhappy With Google Book Deal   
Some critics aren't any happier with the revised deal in the Google Book Search case than...
Obama Touts Neutrality, But Can FCC Deliver?   
President Barack Obama reiterated his support for net neutrality this week during an interview on YouTube....
Software Company Backs Passage Of Privacy Laws   
Faced with the use of its technology to track consumers without their permission, software company Adobe...
EFF Shows How Web Companies Can Track Cookie-Deleters   
Flash cookies aren't the only way of circumventing users' ability to opt out of online tracking....
Flash Of Criticism At FTC Privacy Roundtable    
Behavioral targeting companies had better call their lawyers. Federal Trade Commission consumer protection head David Vladeck...
Note To Facebook: Yes, Web Users DO Care About Privacy   
Earlier this month, Facebook CEO Mark Zuckerberg infamously said that Web users no longer cared about...
>> Daily Online Examiner Archives 
ABOUT MEDIAPOST • MASTHEAD • MEDIA KIT • RSS FEEDS • PRIVACY/TERMS & CONDITIONS
©2010 MediaPost Communications. All rights reserved.
1140 Broadway, 4th Floor, New York, NY 10001
tel. 212-204-2000, fax 212-204-2038, feedback@mediapost.com