Welcome | View My Profile | Sign Out
MediaPost Home About MediaPost Privacy/Terms Media Kit Sitemap
Publications Home News
Online Media Daily Media Daily News Marketing Daily Mobile Marketing Daily Search Marketing Daily
Daily Feed> Email Daily Feed> Video Daily Feed> Social
Online Blogs
Online Spin Email Insider Search Insider Behavioral Insider Online Publishing Insider Mobile Insider Video Insider Gaming Insider Performance Insider Metrics Insider Social Media Insider Just An Online Minute Daily Online Examiner Raw Blog
Media Blogs
Research Brief Diane Mermigas:On Media TV Watch TV Board Magazine Rack Media Creativity Notes From the Digital Frontier Digital Outsider Mad Blog Red White and Blog
Marketing Blogs
Engage:Hispanics Engage:Kids 6-11 Engage:Moms Engage:Boomers Engage:Gen Y Engage:Teens Marketing:Green Marketing:Sports
Magazines
OMMA Magazine Media Magazine
Subscribe
Feedback Loop RSS Feeds Archives Subscribe
Feb 24 OMMA Metrics Measurement (NYC) Feb 25 OMMA Behavioral (NYC) Mar 17 OMMA Global (San Francisco) Apr 14 Search Insider Summit (FL) Apr 18 Email Insider Summit (FL) Apr 27 Outfront Conference (NYC) May 12 OMMA Mobile (NYC) May 13 Digital Out-of-Home Awards (NYC) Jun 15 OMMA Video Jun 16 OMMA Publish (NYC) Jun 17 OMMA Social (NYC)
Recently Concluded Events
Jan 26 OMMA Social (San Francisco) Jan 25 OMMA Performance (SF) Jan 12 MEDIA Agency of the Year 2009 (NYC) Jan 11 OMMA Agency of the Year 2009 (NYC) Dec 6 Email Insider Summit (Utah) Dec 2 Search Insider Summit (Utah) Nov 3 OMMA Adnets (NYC) Oct 30 OMMA Video (LA) Oct 29 OMMA Mobile (LA) Oct 29 OMMA Mobile & Video (LA)
All MediaPost/OMMA Events Event Blogging Past Event Videos
Industry Events Calendar
2010 Digital Out-of-Home Awards
2010 MEDIA Agency of the Year 2009 2010 OMMA Agency of the Year 2009 2009 Creative Media Awards 2009 OMMA Awards 2009 Digital Out-of-Home Awards 2009 Media Agency of the Year
All Awards
Employment Situations Wanted Services Offered Post a Job
Briefs Reports Online
MediaPost Directories
Mobile Insiders Group
People Finder Edit My Profile View My Profile My Contacts My Calendar
HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
Bank Embroils Google In Email Snafu
by Wendy Davis, Tuesday, September 22, 2009, 4:15 PM

SHARE

TOOLS

RELATED ARTICLES
TAGS:  Privacy

MOST READ

In the annals of misdirected emails, this one's particularly embarrassing. On Aug. 12, the Rocky Mountain Bank in Wilson, Wyo. attempted to send information about a customer's loan to his/her representative via email. Instead, the bank sent a message to the wrong Gmail address. Worse, the message included an attachment with the names, addresses, social security numbers and loan information of 1,325 other customers.

When the bank realized the mistake, it sent a message to that same Gmail address and asked the recipient to contact the bank and destroy the file without opening it. No one responded, spurring the bank to contact Google and ask for information about the account holder.

Google, as per its privacy policy, told the bank it would have to get a court order to obtain such data.

The bank then filed papers asking a court to order Google to disclose the information. And, in what proved to be yet another mistake, the bank tried to file those papers under seal.

Courts are presumptively open to the public, but litigants can sometimes keep documents secret when there's a good reason to do so. The Rocky Mountain Bank's justification? It didn't want to "needlessly panic" its customers. "Until the bank is able to determine the status of the Gmail account, there is no need for the bank to contact its account holders or needlessly panic its customers," the bank argued in legal papers.

U.S. District Court Judge Ronald Whyte in California had no patience for that line of reasoning. "An attempt by a bank to shield information about an unauthorized disclosure of confidential customer information until it can determine whether or not that information has been further disclosed and/or misused does not constitute a compelling reason that overrides the public's common law right of access to court filings," Whyte wrote.

He said that the bank could redact the Gmail address from its complaint, but that other documents should be made available to the public.

Aside from the bank's misguided attempt to keep its email mix-up a secret, there's also the question of what it expects a court can realistically do to remedy the situation. If the recipient is inclined to distribute the data, he or she can do so in seconds -- certainly in less time than it will take for the case to make its way through the legal system.

This incident doesn't just have the potential to haunt Rocky Mountain Bank. As with AOL's Data Valdez, the snafu also shows that any time a company collects information about consumers there's a risk that the information will be disclosed -- either intentionally or accidentally. And that risk is present whether the data is social security numbers held by banks, the digital books that consumers download, or logs showing their search queries.

14 people recommend this article. 

One comment on "Bank Embroils Google In Email Snafu"

  1. Scott Lindberg from PKWARE, Inc.
    commented on: September 22, 2009 at 7:03 PM
    At the risk of shamelessly plugging my company: SecureZIP, by PKWARE, encrypts email attachments as well as email bodies. Encrypting the email using SecureZIP and a digital certificate would have ensured that only the intended recipient would be able to open the email or the attachment.

Leave a Comment

You must be signed in to comment. Sign In



ARCHIVES

Recent Daily Online Examiner Articles
RIAA Stands Firm On High Damages For File-Sharing   
Should Web users who share music for free have to face the same potential liability as...
Will Google's Super Bowl Ad Backfire?   
For years consumer advocates have warned that Google poses a threat to Web users' privacy. Now,...
Showdown Looms Over Future Of Google Books   
In late 2008, the Department of Justice threatened to file an antitrust lawsuit against Google unless...
Will Comcast Move To 'Three Strikes' Regime After Buying NBC?   
Some digital rights advocacy groups have long criticized the prospect of "three strikes" policies, which would...
Critics Still Unhappy With Google Book Deal   
Some critics aren't any happier with the revised deal in the Google Book Search case than...
Obama Touts Neutrality, But Can FCC Deliver?   
President Barack Obama reiterated his support for net neutrality this week during an interview on YouTube....
Software Company Backs Passage Of Privacy Laws   
Faced with the use of its technology to track consumers without their permission, software company Adobe...
EFF Shows How Web Companies Can Track Cookie-Deleters   
Flash cookies aren't the only way of circumventing users' ability to opt out of online tracking....
Flash Of Criticism At FTC Privacy Roundtable    
Behavioral targeting companies had better call their lawyers. Federal Trade Commission consumer protection head David Vladeck...
Note To Facebook: Yes, Web Users DO Care About Privacy   
Earlier this month, Facebook CEO Mark Zuckerberg infamously said that Web users no longer cared about...
>> Daily Online Examiner Archives 
ABOUT MEDIAPOST • MASTHEAD • MEDIA KIT • RSS FEEDS • PRIVACY/TERMS & CONDITIONS
©2010 MediaPost Communications. All rights reserved.
1140 Broadway, 4th Floor, New York, NY 10001
tel. 212-204-2000, fax 212-204-2038, feedback@mediapost.com