Welcome | View My Profile | Sign Out
MediaPost Home About MediaPost Privacy/Terms Media Kit Sitemap
Publications Home News
Online Media Daily Media Daily News Marketing Daily Mobile Marketing Daily Search Marketing Daily
Daily Feed> Email Daily Feed> Video Daily Feed> Social
Online Blogs
Online Spin Email Insider Search Insider Behavioral Insider Online Publishing Insider Mobile Insider Video Insider Gaming Insider Performance Insider Metrics Insider Social Media Insider Just An Online Minute Daily Online Examiner Raw Blog
Media Blogs
Research Brief Diane Mermigas:On Media TV Watch TV Board Magazine Rack Media Creativity Notes From the Digital Frontier Digital Outsider Mad Blog Red White and Blog
Marketing Blogs
Engage:Hispanics Engage:Kids 6-11 Engage:Moms Engage:Boomers Engage:Gen Y Engage:Teens Marketing:Green Marketing:Sports
Magazines
OMMA Magazine Media Magazine
Subscribe
Feedback Loop RSS Feeds Archives Subscribe
Feb 24 OMMA Metrics Measurement (NYC) Feb 25 OMMA Behavioral (NYC) Mar 17 OMMA Global (San Francisco) Apr 14 Search Insider Summit (FL) Apr 18 Email Insider Summit (FL) Apr 27 Outfront Conference (NYC) May 12 OMMA Mobile (NYC) May 13 Digital Out-of-Home Awards (NYC) Jun 15 OMMA Video Jun 16 OMMA Publish (NYC) Jun 17 OMMA Social (NYC)
Recently Concluded Events
Jan 26 OMMA Social (San Francisco) Jan 25 OMMA Performance (SF) Jan 12 MEDIA Agency of the Year 2009 (NYC) Jan 11 OMMA Agency of the Year 2009 (NYC) Dec 6 Email Insider Summit (Utah) Dec 2 Search Insider Summit (Utah) Nov 3 OMMA Adnets (NYC) Oct 30 OMMA Video (LA) Oct 29 OMMA Mobile (LA) Oct 29 OMMA Mobile & Video (LA)
All MediaPost/OMMA Events Event Blogging Past Event Videos
Industry Events Calendar
2010 Digital Out-of-Home Awards
2010 MEDIA Agency of the Year 2009 2010 OMMA Agency of the Year 2009 2009 Creative Media Awards 2009 OMMA Awards 2009 Digital Out-of-Home Awards 2009 Media Agency of the Year
All Awards
Employment Situations Wanted Services Offered Post a Job
Briefs Reports Online
MediaPost Directories
Mobile Insiders Group
People Finder Edit My Profile View My Profile My Contacts My Calendar
HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
Insight
Luxury Marketing In A Recession And Beyond
by Geoff De Weaver, Tuesday, November 3, 2009, 5:01 AM

SHARE

TOOLS

RELATED ARTICLES
TAGS:  Luxury, Commentary

MOST READ

As Coco Chanel once remarked, "Luxury must be comfortable, otherwise it is not luxury." These words ring true in today's lackluster global luxury market and business environment. As we shift from recession into recovery mode, it is important for marketers to take a step back and evaluate what worked and what failed for luxury marketers during this economic crisis.

With recognized brands, such as Versace, shuttering stores around the world, LVMH sales plummeting 20% in the first half of the year and the luxury car market struggling to stay above water, branding and how we build and communicate luxury brands, will become even more relevant as we move into 2010 and beyond.

This global economic crisis forced the luxury market to change. What is different today is that luxury consumers are more discriminating about their purchases, and marketers need to concentrate on key branding elements. These include: authenticity, quality, service, dependability and exclusivity.

It will be vital for marketers to continuously keep brands fresh, evolving and relevant. Great luxury brands, such as Chanel, Hermes, Louis Vuitton, Ritz-Carlton, and Singapore Air continue to maintain their leadership position in the luxury market because of their ability to maintain their reputation as lifestyle and influencer brands.

High-end retailers such as Nordstrom, Saks Fifth Avenue and Neiman Marcus learned the hard way that the 70% discounts they offered at the height of the economic crisis turned many consumers off. In addition, this raised immense financial concerns for these luxury retailers.

In the months ahead, the challenge for luxury brands will be to create a credible "story" that taps into icons, myths and compels potential consumers to act with confidence, thereby eliminating the hurdles that may prevent purchases. Impeccable credentials and an authoritative persona coupled with a celebrity spokesperson like Nicole Kidman with Chanel, Sean Connery with Louis Vuitton or even Roger Federer with Rolex and Mercedes-Benz goes a long way to accelerate credibility and build market share.

Luxury consumers today are paying to possess a beautiful object, an iconic brand and exceptional experiences, and marketers must ensure that every touchpoint of their brand is carefully crafted and managed.

Three key points when marketing luxury brands in a recession and beyond:

• Invest in your brand

When competitors are cutting their spending and losing the emotional engagement with customers, it pays in the longer term to spend on the brand. The Morgans Hotel Group (formerly Ian Schrager Hotels), Louis Vuitton and Mercedes do this well.

• Avoid "the sale" mentality

When others are slashing prices and dropping rates, resist the urge. Slashing prices only causes brand erosion and confuses consumers as to what the brand stands for. This is the fastest way to devalue your brand. Retailers are increasingly asking suppliers for merchandise at lower price points, which is not a winning strategy. Any retailer who slashes prices or offers cheaper products is looking at a long-term luxury strategy fiasco.

• Reward customer loyalty with free products, service and advice.

Thank customers for being loyal and valuable to your business -- and more importantly, help your customers work through their fears and find clear and strong intellectual reasons to spend more for your product or service than for anyone else's. In addition, this reason always exists, but the art of "marketing in a recession" is getting consumers to see the value and authenticity of your brand and not feeling guilty in a downturn.

12 people recommend this article. 

One comment on "Luxury Marketing In A Recession And Beyond "

  1. Paula Lynn from Who Else Unlimited; hollywood5459@gmail.com
    commented on: November 03, 2009 at 10:20 AM
    Another consideration is the knock off market which is getting larger by the minute. And if anyone thinks the luxury buyers ignore it, take a good look. Some of the fakes mix in very well and there are lots of reasons for the intermediary switches including the person who is buying is not always the person who pays - it costs $2500 and $150 paid - cash and carry.

Leave a Comment

You must be signed in to comment. Sign In
GEOFF DE WEAVER
  • Geoff De Weaver has extensive regional and global specialization in luxury marketing, brand strategy development, brand portfolio management, customer experience design, and retail strategy innovation. Having lived and worked in the U.S., U.K., Australia, Taiwan and New Zealand, Geoff has worked with some of the largest global brands. He has also held senior executive roles with multinational communication companies, including Ogilvy & Mather, Leo Burnett, DDB, Ammirati Puris Lintas and Omnicom digital operation, Agency.com New York. He has 13+ years of digital marketing expertise. Reach him here.


AUTHORS

ARCHIVES

Recent Marketing Daily Articles
No Logo Is Bad Logo   
When Naomi Klein wrote her book No Logo 10 years ago, I refused to waste my...
My Valentine's Day Love Letter    
Here are four things you may want to think about during this "cupid" time or anytime...
Real Brand Opportunities In A Virtual Economy    
Casual and social focused games are serious business for advertisers looking for opportunities to boost their...
It's Time Managers Free Creativity    
It can be argued that creative offerings are as incisive as brain surgery. When artfully done,...
The New Normal: It's About Value And Values    
There nothing like a recession to make marketers re-evaluate their business and their communications....
Building Online Communities For Insight, Advocacy    
At their best, online communities accelerate and deepen our social proclivities. But building a vibrant community...
Email & Social: An Online Tango Of Sorts   
Marketers need to think beyond a batch-and-blast email marketing mentality to a choreographed and integrated approach...
Hey, Go Daddy: Your Strategy is Showing    
Controversy isn't a strategy; it's an attention grabber, and it only works to a point. But...
Middle-Aged Super Bowl Showing Its Paunch    
Being turned down seems to be the best Super Bowl advertising strategy yet....
The Competition Swoops In   
Even Toyota, which pretty much set the bar in consistency and quality, has to deal with...
>> Marketing Daily Archives 
ABOUT MEDIAPOST • MASTHEAD • MEDIA KIT • RSS FEEDS • PRIVACY/TERMS & CONDITIONS
©2010 MediaPost Communications. All rights reserved.
1140 Broadway, 4th Floor, New York, NY 10001
tel. 212-204-2000, fax 212-204-2038, feedback@mediapost.com