Welcome | View My Profile | Sign Out
MediaPost Home About MediaPost Privacy/Terms Media Kit Sitemap
Publications Home News
Online Media Daily Media Daily News Marketing Daily Mobile Marketing Daily Search Marketing Daily
Daily Feed> Email Daily Feed> Video Daily Feed> Social
Online Blogs
Online Spin Email Insider Search Insider Behavioral Insider Online Publishing Insider Mobile Insider Video Insider Gaming Insider Performance Insider Metrics Insider Social Media Insider Just An Online Minute Daily Online Examiner Raw Blog
Media Blogs
Research Brief Diane Mermigas:On Media TV Watch TV Board Magazine Rack Media Creativity Notes From the Digital Frontier Digital Outsider Mad Blog Red White and Blog
Marketing Blogs
Engage:Hispanics Engage:Kids 6-11 Engage:Moms Engage:Boomers Engage:Gen Y Engage:Teens Marketing:Green Marketing:Sports
Magazines
OMMA Magazine Media Magazine
Subscribe
Feedback Loop RSS Feeds Archives Subscribe
Feb 24 OMMA Metrics Measurement (NYC) Feb 25 OMMA Behavioral (NYC) Mar 17 OMMA Global (San Francisco) Apr 14 Search Insider Summit (FL) Apr 18 Email Insider Summit (FL) Apr 27 Outfront Conference (NYC) May 12 OMMA Mobile (NYC) May 13 Digital Out-of-Home Awards (NYC) Jun 15 OMMA Video Jun 16 OMMA Publish (NYC) Jun 17 OMMA Social (NYC)
Recently Concluded Events
Jan 26 OMMA Social (San Francisco) Jan 25 OMMA Performance (SF) Jan 12 MEDIA Agency of the Year 2009 (NYC) Jan 11 OMMA Agency of the Year 2009 (NYC) Dec 6 Email Insider Summit (Utah) Dec 2 Search Insider Summit (Utah) Nov 3 OMMA Adnets (NYC) Oct 30 OMMA Video (LA) Oct 29 OMMA Mobile (LA) Oct 29 OMMA Mobile & Video (LA)
All MediaPost/OMMA Events Event Blogging Past Event Videos
Industry Events Calendar
2010 Digital Out-of-Home Awards
2010 MEDIA Agency of the Year 2009 2010 OMMA Agency of the Year 2009 2009 Creative Media Awards 2009 OMMA Awards 2009 Digital Out-of-Home Awards 2009 Media Agency of the Year
All Awards
Employment Situations Wanted Services Offered Post a Job
Briefs Reports Online
MediaPost Directories
Mobile Insiders Group
People Finder Edit My Profile View My Profile My Contacts My Calendar
HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
Study: Consumers Value Traditional Attributes In Online Brands
by Gavin O'Malley, Thursday, November 19, 2009, 5:47 PM

SHARE

TOOLS

RELATED ARTICLES
TAGS:  Social Networks, Social Media, Online, Search, Research

MOST READ

While Google remains consumers' favorite online brand, Yahoo and Amazon are not far behind, according to a new report from Forrester Research.

"In the minds of their fans, the top online brands exhibit very traditional attributes such as trustworthiness, helpfulness, and relevance, all at the expense of more-predictable tech-friendly characteristics such as innovation and speed," reads the report authored by Forrester analyst David Card.

According to the report, direct-to-consumer brands in categories including media, retail, financial services, and travel -- and consumer electronics, given its technology angle -- should position themselves against competitors' weaknesses, and deliver their brand messages through site experiences that complement offline marketing.

For the report, Forrester surveyed more than 4,823 U.S. consumers about their favorite online brands or companies; what brand attributes make them popular, and how brands can make themselves more online-friendly.

Online and off, Google recently ranked seventh in an annual brand value study conducted by BusinessWeek and Interbrand. Coca-Cola topped that list for the ninth year running. Online, however, Google has gained ground in the past two years, with 44% of online adults rating Google their favorite in 2009 compared with 36% in 2007.

Two years ago, Yahoo held a strong second place behind Google, with a clear gap between it and third-place Amazon. While Yahoo has lost a little luster -- dropping from 32% to 27% -- it's nothing like MySpace, which has faded dramatically from 13% to 5%.

Back in 2007, meanwhile, Facebook was just gaining momentum, and Forrester didn't even offer it as a choice. Now it's three times as popular as MySpace.

Google is the favorite brand for each of the age groups Forrester examined. Among young adults ages 18 to 24, Facebook ranked second at 36% to Google.

MySpace triples its share with young adults at 16%, but can't match Yahoo, at 23% -- or YouTube, at 18%.

With the exception of Facebook, the other top five brands all do well with older age groups, maintaining or modestly bettering their share. Notably, Microsoft's popularity directly correlates with age, ranging from a low of 5% among young adults to a high of 24% among seniors (65 and older).

Among the wealthy, Google is by far the most popular brand. Indeed, 55% of those making more than $100,000 name Google their favorite. Amazon, at 31%, is next -- and more weighted to higher-income households than eBay.

Facebook fared evenly in the space -- which Forrester found surprising, given that it's largely considered a "youth brand."

"Trustworthy," "helpful," and "relevant" are the top brand attributes, according to Forrester. Analyzing the phrases consumers assigned to their favorites revealed four tiers of characteristics. The most popular brands did a good job on the first tier: establishing trust, helpfulness, and relevance to their fans.

They also did well with the next tier, which comprised value, fun, and quality. The seemingly online-friendly characteristics fell into a third tier of attributes -- and things such as prestige, authenticity, and "cares about the customer" either didn't move the popularity needle or have been neglected by the top online brands.

More than half of the consumers who called Amazon one of their favorites said it was trustworthy; 40% of Microsoft's "fans" used the same description. Google, Yahoo, and eBay also did well in that attribute, which combined to drive "trustworthy" to the top of the charts.

Half of Google's fans believe it to be helpful, compared with 42% of Yahoo's. The two shopping brands -- Amazon and eBay -- do well on value, while Facebook and MySpace are both social and fun.

7 people recommend this article. 



AUTHORS

ARCHIVES

Recent Online Media Daily Articles
Cable Company Sued For Working With NebuAd    
Alabama resident Samuel Green has filed a second lawsuit against the Washington Post Company's Cable One...
Google Buzz Rolls Out Sharing Features To Gmail And Mobile Platforms   
Google made another bid Tuesday to master social media. The Mountain View, Calif. company will turn...
Ecommerce Spending Declined For The First Year Ever In 2009   
Thanks to the ongoing recession, 2009 will go down as the first negative growth year in...
Duly Noted: Morningstar Acquires Finance Blog Footnoted   
Independent investment researcher Morningstar on Tuesday announced the acquisition of financial blog Footnoted. The acquisition includes...
RIAA Takes Hard Line Against File-Sharer Who Is Asking Judge To Reduce $675,000 In Damages   
The record labels are arguing that grad student Joel Tenenbaum's request that the judge reduce a...
Offerpal Adds New Way To Earn Virtual Currency   
Online offers network Offerpal Media is putting users to work to earn virtual currency for...
DBG Boosts Analytics With Datran Media's Aperture    
Video network Digital Broadcasting Group has integrated Datran Media's Aperture digital audience measurement technology across its...
Facebook Dumps Microsoft Display, But Bing Is In   
Following a renegotiation of an existing ad placement partnership, Facebook will no longer run Microsoft display...
Armchair CDs Speak Out On Super Bowl Spots   
Twitter and social media have become the water coolers, spitting out data on ads during Super...
Social Media Platform Aims To Separate Signals From The Noise   
Networked Insights plans to announce this week several features in its SocialSense platform that should give...
>> Online Media Daily Archives 
ABOUT MEDIAPOST • MASTHEAD • MEDIA KIT • RSS FEEDS • PRIVACY/TERMS & CONDITIONS
©2010 MediaPost Communications. All rights reserved.
1140 Broadway, 4th Floor, New York, NY 10001
tel. 212-204-2000, fax 212-204-2038, feedback@mediapost.com