Welcome | View My Profile | Sign Out
MediaPost Home About MediaPost Privacy/Terms Media Kit Sitemap
Publications Home News
Online Media Daily Media Daily News Marketing Daily Mobile Marketing Daily Search Marketing Daily
Daily Feed> Email Daily Feed> Video Daily Feed> Social
Online Blogs
Online Spin Email Insider Search Insider Behavioral Insider Online Publishing Insider Mobile Insider Video Insider Gaming Insider Performance Insider Metrics Insider Social Media Insider Just An Online Minute Daily Online Examiner Raw Blog
Media Blogs
Research Brief Diane Mermigas:On Media TV Watch TV Board Magazine Rack Media Creativity Notes From the Digital Frontier Digital Outsider Mad Blog Red White and Blog
Marketing Blogs
Engage:Hispanics Engage:Kids 6-11 Engage:Moms Engage:Boomers Engage:Gen Y Engage:Teens Marketing:Green Marketing:Sports
Magazines
OMMA Magazine Media Magazine
Subscribe
Feedback Loop RSS Feeds Archives Subscribe
Dec 2 Search Insider Summit (Utah) Dec 6 Email Insider Summit (Utah) Jan 11 OMMA Agency of the Year (NYC) Jan 12 MEDIA Agency of the Year (NYC) Jan 26 OMMA Social (San Francisco) Jan 27 OMMA Performance (SF) Feb 24 OMMA Metrics Measurement (NYC) Feb 25 OMMA Behavioral (NYC) Mar 15 OMMA Global (San Francisco) Apr 14 Search Insider Summit (FL) Apr 18 Email Insider Summit (FL)
Recently Concluded Events
Nov 3 OMMA Adnets (NYC) Oct 30 OMMA Video (LA) Oct 29 OMMA Mobile (LA) Oct 29 OMMA Mobile & Video (LA) Sep 23 Creative Media Awards (NYC) Sep 23 The Future Of Media (NYC) Sep 22 Online All Stars (NYC) Sep 21 OMMA Awards (NYC) Sep 21 MediaPost Live at Advertising Week All-Access (NYC) Sep 21 OMMA Global New York (NYC)
All MediaPost/OMMA Events Event Blogging Past Event Videos
Industry Events Calendar
2010 OMMA Agency of the Year 2010 MEDIA Agency of the Year
2009 Creative Media Awards 2009 OMMA Awards 2009 Digital Out-of-Home Awards 2009 Media Agency of the Year 2009 OMMA Agency of the Year
All Awards
Employment Situations Wanted Services Offered Post a Job
Briefs Reports Online
MediaPost Directories
Mobile Insiders Group
People Finder Edit My Profile View My Profile My Contacts My Calendar
HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
Advertisers Get a Social Life
by Steve Smith, Saturday, April 1, 2006, 12:00 AM

SHARE

TOOLS

RELATED ARTICLES

MOST READ

What could be more impenetrable than the eye-rolling disdain of a teenage girl rebuffing your advances? Or the embarrassment of opening the wrong door at a weekend house party?

For advertisers, finding a way into the hip, unpredictable world of social networking is a lot like being the new kid at a raucous frat party. Where do you fit in, how do you avoid rejection, and where do you run when the police come?

Tens of millions of youthful bloggers constitute the biggest block parties online, showing up on popular networks like MySpace, FaceBook, Xanga, and MSN Spaces. Even Carson Daly and Tyra Banks have MySpace sites, and Xanga brims with "blogrings" for Brad and Britney.

Yet ad models supporting these sites remain uneven. Media buyers typically avoid ungovernable user-generated communities. Google's Orkut and Yahoo's link-sharing del.icio.us have no ads. Drill beyond the main hub pages at Xanga and MySpace and the blog pages carry low cost-per-thousand network runs. It's the same old story, says Paul DeBraccio, CEO, Interevco, who built ad teams in the 1990s for first-generation online communities GeoCities and Tripod. "The No. 1 issue was not having control or censorship over the content," DeBraccio says. "I don't think much has changed."

Strike Up a Conversation

Two things are changing quickly, though: The sites are now too popular to overlook, and advertisers are finding ways to engage user-generated communities. "They understand the environment is a sensitive one, but it's very important to reach this audience," says Jeff Marshall, senior vice president, managing director, Starcom IP. Big brands still worry, but Marshall does sell clients into MySpace, FaceBook, and Yahoo 360. He tells reticent marketers that they can learn from the ways their brands are discussed and even slammed. "It's going to happen whether you like it or not. At the very least, we are encouraging clients to go out and observe the dialogue around their industry," Marshall says.

"To some extent advertisers don't have a choice," says Bob Hiler, vice president of advertising at Xanga, whose ad revenues increased tenfold last year to constitute two-thirds of the premium site's income. "It's a seismic shift in the way this generation consumes media," Hiler maintains.

"Marketers don't realize they can't effect change if they are not part of the conversation," says Colin Digiaro, senior vice president, sales and advertising at MySpace, which dwarfs other social networks, with more than 35 million unique visitors and nearly 55 million registered users. "We educate the advertiser on what this changing culture is and how MySpace has changed it," he says. Edgier music and TV properties, especially, find support here. The official "Family Guy" site has more than 800,000 "friends," and even TV talk show host Carson Daly attracts 27,000.

Despite all the recent reports about sexual predators cruising MySpace and bawdy posts by underage users, the company says it has made progress in broadening the advertiser base to major brands like Target and Procter & Gamble. Executives admit, however, that the company has been too slow in responding to bad press. "We haven't promoted what we do in the area of safety, which is something that will change," says Shawn Gold, senior vice president, marketing. MySpace plans to appoint a "safety czar," launch an education campaign with schools, and create public-service announcements to encourage kids not to reveal their contact information, among other changes.

Weaving Into the Crowd

Rather than blast banners around any old blog post, major brands find safe entry into social networks with custom campaigns that engage the community, yet still control some of the terms. Verizon Wireless is going after unsigned music groups in MySpace with a "Calling All Bands" contest that will put the winning group on its mobile Vcast Music service. "You have to be careful," admits John Harrobin, vice president, advertising and digital media at Verizon Wireless. "But our content is so relevant and so organized in the context of MySpace, we're not necessarily concerned."

Social networking sites offer huge numbers of people who are seemingly more involved in creating their own media than consuming it, which forces marketers to learn new terms of engagement. Marketing on social networks requires more insight into audiences' mindsets and an ability to plug seamlessly into conversations. "We come up with really creative ways to invite ourselves in and provide some value as part of the environment," says Marshall.

The smart way in seems to be the side door. The key is not to promote so much as facilitate, as well as provide people hip and humorous tools for expressing themselves. For Buena Vista, Xanga created fictional blogs written by the main characters in the 2005 movie "Hitchhiker's Guide to the Galaxy." The promotion worked well because members embraced the blog's playfulness. "Our experience has been that if you capture the authenticity of the character, it works well," says Xanga's Hiler.

Wendy's has a small logo on a MySpace profile for its square burger, but the clever videos and downloadable instant messaging icons for this mock "Square" character attract nearly 100,000 members. An appropriately outrageous promotion for Fox's "Date Movie" actually lets the "Hitch" character "pimp" a MySpace profile with a new skin. Fox attracted 25,000 friends the first week. MySpace also helps brands craft content areas ("profiles") and use banners at the site's entry page or a user's personalized home page to promote the most enticing segments. The sponsored content grows legs if users sign up as friends of the brand and it starts "walking" into new social circles.

"Advertisers want to find a way to get involved with the blogs," says DeBraccio, "but it's a limited list that will find them attractive."

Starcom IP's Marshall is bullish on the networking platforms, which he says work well for gaming and entertainment clients. Still, despite the massive traffic, only "a very small fraction" of Starcom's spending goes to social networks. "It's only right for particular marketers that want to reach that audience."

As the format evolves, networks will be less willing to risk alienating users by policing content. After all, most of these sites are defined by their willingness to host free self-expression. Advertisers seeking the notice and respect of visitors to networking sites will need to learn how to mingle. Parental and media shock over what goes on at these kids' parties will continue, but the equation for advertising isn't new. "It's the same decision marketers have been making for years," says Marshall, adding, "Do I want to be on 'The Man Show' or the ABC family movie?"

Leave a Comment

You must be signed in to comment. Sign In

Do you have strong opinions and inside knowledge about the topic of this article -- and do you want to share your insights, observations and points of view regularly with the readers of MediaPost? To be considered as a MediaPost contributing writer, please send pertinent info about your credentials, plus several column ideas and one example of your writing on the topic, to pfine@mediapost.com. Please see our editorial guidelines here first.

STEVE SMITH
  • Contributing writer Steve Smith is a lapsed academic who saw the light, bolted the University and spent the last decade as a digital media critic and consultant. He is chair and programmer of OMMA Mobile and OMMA Behavioral conferences from Mediapost and is the Digital Media Editor at Media Industry Newsletter (MIN) from Access Intelligence. Contact him here.


AUTHORS

ARCHIVES

Recent OMMA Magazine Articles
Trim Marks   
Digital studios will have to make some cuts, but there's still plenty of money in online...
The Great Outdoors   
Consumers are spending more on outdoor living items, giving a much-needed boost to category retailers and...
Industry Watch: Give Peace a Web Site    
Nonprofits do a great deal of good with small budgets online: Have you noticed an inordinate...
Focus: There Will Be Bylaws    
As behavioral advertising increasingly becomes the standard for online advertising, self-regulation will soon be joined by...
RAM: Flatland   
Forget the retro renaissance of 3-D, 2-D is the latest buzzword in mobile circles. After becoming...
Bandwidth on the Run   
Now that we're in the digital age, Internet traffic volumes are giving way to traffic jams...
RAM: Selling into the New Frugality   
After nearly 50 years of selling to avid consumers indulging in an orgy of consumption, marketers...
The Ad Net Wars Move to the Mobile Front   
Get ready for a bloody fight over the mobile Web: The Internet is going mobile, and...
Logging In: Reform Candidate   
I usually write, in these illustrious online sites and journals, my reflections on the broader worlds...
RAM: Viral's 4Play   
If a marketing executive didn't know any better - and let's face it, many don't -...
>> OMMA Magazine Archives 
ABOUT MEDIAPOST • MASTHEAD • MEDIA KIT • RSS FEEDS • PRIVACY/TERMS & CONDITIONS
©2009 MediaPost Communications. All rights reserved.
1140 Broadway, 4th Floor, New York, NY 10001
tel. 212-204-2000, fax 212-204-2038, feedback@mediapost.com