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HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
Bringing 'Skip This Ad' To An End
by Dave Morgan, Thursday, July 6, 2006, 12:15 PM

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"Skip this Ad." Those three words are a preamble to almost every invasive ad on the Web, from interstitials to takeovers. For many Web consumers, these three words represent a much-welcomed escape valve. Clicking on it gives users an opportunity to kill an attempted ad delivery before it starts and get right to the desired content. For them, it means just saying no to Web ads that they'd just as soon not see.

Creating these buttons has never been that popular with the revenue side of Web publishing since, typically, advertisers only pay sites for ads that actually run, and not for those that are skipped. But publishers nevertheless allow skipping because they fear how users might react if they didn't. In the Web-publishing world, competition is just a click away. Users almost always have someplace else to go to get similar, if not exactly the same, content or experience. As much as publishers want to maximize every advertising opportunity, most don't, believing that upsetting visitors will result in lost loyalty and fewer page views.

Will it always be so? Will publishers always feel the need to provide these ad escape buttons when they use particularly invasive ad formats? Have consumers already become too accustomed to them?

I think not. I think that there is a good chance that "Skip the Ad" buttons will disappear some day; and, most significantly, consumers won't even care.

How is that possible? Simple. The advertising will get so much better and so much more useful that consumers won't want to skip it. This is the challenge that we as an industry should embrace. We should strive to produce and deliver ads that people want, not just ads that they are willing to tolerate. This is what it will take for online to win in a future that is all about the consumer, not about the media, the advertisers or their products.

How will we do it? We'll do it with more relevant ads. We'll do it by providing more value in our ads for consumers, with more and better information or entertainment. And we'll do it by giving consumers more control over the ad experience, such as better interfaces for interactivity or the improved capabilities to select lengths or formats. Some details:

  • More relevance. Giving people ads that they want starts with targeting ads to people, not just pages. The same ad for everyone is not going to cut it anymore. Consumers are only going to accept ads if they mean something to them, and rarely does that mean that one size fits all. This will require much more work in consumer segmentation and in dynamically tailoring ads and offers accordingly. This will require much better targeting than almost any publisher uses today.

  • Ads will have to have better content. If advertisers and publishers want consumers to engage with their advertising, they will have to give them more value. That may mean ad design and architecture that delivers faster, more specific information about products or services that interest users, or entertains them in a way that makes paying with their scarce attention worth the time. Placements and formats will have to get better. This is going to put a lot of pressure on both the creative and media sides of agencies, but also on the page design and data interfaces of publishers.

  • More control. Consumers are in charge now. For them, it's all about "me" these days. That won't change--ever. Succeeding in this environment will mean understanding what they want to "pull" and giving them robust capabilities to do so. Pushing ads without a corresponding capability to control what is consumed will not work. Not only will this mean information exchanges with consumers that most advertisers and publishers are not used to, but it will also require advertising formats and consumer "dialogue" capabilities that do not exist today--at least not in a highly scaled way. Blogs and user-generated media are beginning to show us what this future will look like, but we're still far away from true dialogue among consumers, advertisers and publishers.

    If we are successful--and we will be--this will certainly be the future of advertising in all digital media, not just on the Web. Television has its remote control and TiVo problems, and ad skipping on TV will only go away with the same solution. In the future, people will be able to skip ALL advertising. If advertisers want to actually engage users, it will only be possible though ads that provide so much value that consumers will really want them.

  • 12 comments on "Bringing 'Skip This Ad' To An End"

    1. Guillermo Valencia from CBRE
      commented on: July 14, 2006 at 1:23 PM
      I don't think that the "skip..." button will ever be removed since the content that you're trying to view is actually the reason you clicked on the link that took you to view the ad. To make myself clear, you didn't click on any link to view an ad... you clicked on a link to read or watch specific content. Even if the ad is compelling the publisher should always allow the viewer the power and choice to watch an ad. Either way if you don't give the user the ability to skip it, just like watching tv they will jump to another website, with the hazzard that that viewer stays in that website and doesn't come back, while the ad is playing.

    2. Jon Schneider from MRM
      commented on: July 09, 2006 at 9:27 AM
      OMG, how naive. Do you really think that if I need, for example, foreign currency exchange rates and I click on WSJ's homepage link to get them, that any amount of "relevance" and "creativity" will make the barrier advertising ("barrier" because it gets in the way of my intention) any more welcomed? You might say, "what if that interstitial offers an exchange rate utility that will allow you to have access to the rates on your desktop? That'll make the offering super relevant, right?" No. Because we will never know the context. In my example, my boss could be standing over my shoulder (wondering why I have solitaire open ) and wanting the answer to the value of the dollar against the Euro right this second. And seconds count in those situations (or seem to). You're fooling yourself if you think that any kind of BT-voodoo-relevance is going to elevate highly-intrusive advertising formats out of muck and mire of getting in the way of a site user?s intention. Should we stop trying? Of course not. Just realize that while we?re reaching for the stars, we?re not actually going to get there in the near future.

    3. Mike Levin from Connors Communications
      commented on: July 08, 2006 at 12:56 PM
      I saw the first online add two days ago that I didn't object to. It was at the END of the Ask a Ninja video in YouTube. It was for the Little Man movie. Point is, it was at the END, and after it was over, the Ninja came back and told a few more jokes, providing real incentive to not surf away.

    4. Paul Grusche from Ultramercial, LLC
      commented on: July 06, 2006 at 9:22 PM
      Attention for content is the cornerstone of the Ultramercial business model. Each ad unit is in complete control of the viewer and offers an upfront honest exchange of their time for content they'd usually have to pay for. This benefits the:

      Publisher - who monetizes the entire demand curve for premium content Advertiser - who gleans good will plus a guaranteed full-screen, two-way interactive engagement Viewer - who is respected with an ad format that only plays when they choose to watch it while giving something in return for their time

      As far as relevance, I agree it is very strategic and will benefit any advertiser. However, mass branding through engagement is key to building awareness and reputation. Show me an ad for a product I've never heard of or don't understand, I don't care how relevant it is, I'm still not going to buy it.

      Paul Grusche paul@ultramercial.com

    5. Joe Murphy from Joe Design
      commented on: July 06, 2006 at 5:35 PM
      What about a reverse-edgeio style solution?

    6. Andrew Dassing from NMR-US
      commented on: July 06, 2006 at 4:20 PM
      1. Limit the detail--it forces investigation. Use the resume' model. 2. Limit the duration--"quick hits" don't need a "skip me" button. 3. Last image contains "file me" and "follow me" button.

      The "file me" sends the ad to a Desktop/Outlook folder or creates an Outlook task. The "follow me" buttons links to a concise, accurate, static, and severly focused web experience that contains additional links to fluff (only because advertisers can't resist,) product specifications, targeted consumer blogs, industry comparison, availability, pricing, etc.

      The constraints above provide the highest degree of consumer control, reach without excessive, negative frequency, and delivery options.

    7. Ryan Reed from Matrix Solutions
      commented on: July 06, 2006 at 2:22 PM
      Another element online advertisers need to concern themselves with is time. If somebody wants to spend 45 seconds reading a web page, they won't tolerate sitting through a 30 second add to get to it. The same principle applies to video contect as well. Perhaps some guru has discovered the perfect ratio of content-to-ad time, but unless you know the user's intentions it's tough to say how long they plan to spend at a site. But regardless the ads, even relevant ones, need to find a way to let the user access the desired content easily.

    8. Lee Shiney from Teachnet
      commented on: July 06, 2006 at 1:48 PM
      More relevant ads? More value in those ads? Spare me. Consumers are bombarded by ads, and the control they want will be to continue to skip those ads, no matter how relevant. Dave Morgan is chasing the holy grail of user engagement, and I suppose there are reliable data to confirm that this is the only way to steal back the attention of a consumer. I also suppose that he won't be satisfied until, as I get up from the computer to visit the bathroom, a relevant toilet tissue ad pops up on my screen. This isn't advertising...it's looking like a form of mutually assured destruction.

    9. Marc Bodner from Active International
      commented on: July 06, 2006 at 1:06 PM
      There will never be a time where ad skipping, if given the choice, will disappear. The issue with relevancy is that it must be timed to exactly when a customer is in the buying mode (and there are 5 stages to the buying mode). For peanut butter or toilet paper you have a pretty good shot at timing, but for cars, homes, jewelry, clothing, timing becomes a pretty big issue. Consumers who are not in a buying mode for a product or service will tune out any ad that is not timed to their needs.

    10. Terri Wells from Developer Shed
      commented on: July 06, 2006 at 12:58 PM
      I find it hard to picture an ad that will provide that much content. If I'm trying to get to a news page, I'm interested in news, not products or services. Yet many news sites will try to show me a full-page ad before I can get to my content. "Skip this ad" is an absolute blessing then.

    11. Max Kalehoff from Nielsen BuzzMetrics
      commented on: July 06, 2006 at 12:43 PM
      Dave Morgan: you are so right, and ABC is so dead WRONG, as reported here: http://publications.mediapost.com/index.cfm?fuseaction=Articles.showArticleHomePage&art_aid=45264

      Does ABC think it will win fans by disabling their ability to skip what's invasive, irrelevant and wasteful? Today's ad models of disruption are not all bad, but mostly bad, and mostly inneficient.

    12. Jeremiah Owyang from Hitachi Data Systems
      commented on: July 06, 2006 at 12:39 PM
      Why ads at all? Why not build relationships out of communities using online tools?

      www.web-strategist.com

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    DAVE MORGAN
    • Dave Morgan is the CEO of Simulmedia. Previously, he founded and ran both TACODA and Real Media.


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