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HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
Snakes In Your Database
by Bill Kaplan, Thursday, October 12, 2006, 2:00 AM

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LAST WEEK, Chris Helin shared some tips to help make your email append a success. This week, we're going downstream and looking at the database that holds all your email addresses. While the movie "Snakes on a Plane" garnered most of the Internet buzz and fun this past summer, marketers are coming to realize that snakes in your database are no laughing matter either. If you think you have done everything possible to keep these critters from putting a stranglehold on your email marketing campaigns, think again.

While slithering serpents in your database can come in all shapes and sizes, the most venomous ones can be boiled down to three types:
1. Bouncing email adders
2. "This is Spam" button-clicking vipers
3. Spamtrap and honeypot vermin

In fact, your email deliverability challenges are likely to be a direct result of one or more of the database snakes identified above. This is because these snakes correspond to the three main factors that lead ISPs to block your emails:


1. Your bounce rate is too high. All ISPs have bounce thresholds. If you exceed a pre-determined ratio of deliverable vs. bouncing messages, the ISP will put a dynamic block on your email campaign.


2, Your complaint rate is too high. ISPs track the clicks of the "This is Spam" button and will block your campaign if they see too many complaints from recipients.


3. You are sending your messages to spamtrap and honeypot email addresses. These addresses are not owned by individual users; instead they are used by ISPs to monitor unsolicited email. Posted on newsgroups and Web sites, they were originally designed to catch spammers who build their databases by spidering the Web for email addresses or using dictionary attacks. Unfortunately, they also appear in many rented lists and malicious registrations.

As Samuel Jackson would recommend, it is time for marketers to say "Enough is enough. I've had it with these @#$%^ snakes in my @#$%^ database!"

Fortunately, the techniques to remove and keep out snakes from your database are both simple and cost-effective:

  • Clean regularly. Have your email address database cleaned on a monthly basis. Suppressions, at a minimum, should include invalid addresses, closed and unmonitored domains, suspect and malicious email addresses, "squealers and screamers," the DMA's "Do Not Email" list, Utah/Michigan Child Protection suppressions (if applicable), and any spamtrap and honeypot addresses.

  • Be more aggressive about removing bounces from your files - The old "three strikes and you're out" mantra no longer applies today. For AOL, one bounce is sufficient. For most other ISPs, two bounces. Do whatever you can to keep your rate of bounces per mailing as low as possible.

  • Employ a sophisticated email address validation service on your front end to keep bogus & malicious addresses from getting into your database at the point of registration.

  • Avoid list rentals, co-registrations, list swapping, and other third party lists if you are unable to validate each entry before it gets into your database.

    As any good exterminator or doctor will tell you, "An ounce of prevention is worth a pound of cure!"

    1 person recommends this article. 
  • 2 comments on "Snakes In Your Database"

    1. Bill Kaplan from FreshAddress, Inc.
      commented on: October 12, 2006 at 8:21 PM
      Thanks for bringing this posting to my attention. I guess I'm not the only one to see the parallel between the movie and the deliverability issues faced by ESPs and marketers on a daily basis. For that matter, there probably isn't a clause beginning with "Snakes on a ..." that hasn't been used, given all of the hype. More importantly, FreshAddress has been talking about this idea for months and has offered services for years to help companies clean their lists of unwanted and problematic email addresses. Keeping one's list free of snakes is the only real way to ensure strong deliverability rates across the board.

      Hopefully through the efforts of forward-thinking email service companies such as ExactTarget and others we'll be able to solve this problem once and for all.

    2. Jenni McIver from ExactTarget
      commented on: October 12, 2006 at 8:38 AM
      This entry is oddly very similar to a blog post by one of ExactTarget's deliverability experts. Keeping with the Snakes On A Plane theme, I thought you might enjoy giving it a read also by going here: http://email.exacttarget.com/ETWeb/blogs_deliverability.aspx?id=1024

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    Do you have strong opinions and inside knowledge about the topic of this article -- and do you want to share your insights, observations and points of view regularly with the readers of MediaPost? To be considered as a MediaPost contributing writer, please send pertinent info about your credentials, plus several column ideas and one example of your writing on the topic, to pfine@mediapost.com. Please see our editorial guidelines here first.

    BILL KAPLAN
    • Bill Kaplan is CEO of FreshAddress, Inc. This article is part of a series coordinated by the EEC (Email Experience Council).


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