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HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
When It Comes To Video, Do Consumers Want To Search Or Discover?
by Aaron Goldman, Wednesday, April 4, 2007, 10:15 AM

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Anyone who has ever worked or karaoked with me knows that I'm vigilant about verbiage and a stickler for semantics. And readers of my last two Search Insider columns know that I'm on a video kick, contemplating a Google acquisition of blinkx and the best way to monetize online video.

Today, my predispositions collide with my muse as I drill down on the intent of video queries and concede that maybe I'm looking at this topic through the wrong lens.

I've been laser-focused on innovation in the video search space as a key component to improving the consumer's online video experience. My argument has been that improved search capabilities -- going beyond metadata to audio/video recognition -- will make video more accessible. This, combined with query-based, non-interruptive advertising, will provide more utility to consumers which will, in turn, make online video a more lucrative platform for marketers and publishers.

I went so far as to say "it's only a matter of time before video search becomes the No. 1 way people find video on the Web."

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It was a recent demo of the soon-to-be-released Online Video Guide from TV Guide that shook me to my Query Marketing core and made me ask (insert Carrie Bradshaw voiceover here), "When it comes to video, do consumers want to search or discover?"

To create a framework for this discussion, let's turn to our trusty dictionary.com:

Search - to inquire, investigate, examine, or seek; conduct an examination or investigation.

Discover - to see, get knowledge of, learn of, find, or find out; gain sight or knowledge of (something previously unseen or unknown)

When people are searching, they are looking for something that they already know -- or hope -- exists.

When people are discovering, they are finding out about something they had not previously known existed.

While the difference may be subtle, I think it gets to the root of an individual's intentions when consuming video online or via traditional TV/cable. There are times when someone thinks or knows specific video content exists and wants to find and watch it. But there are many more times -- especially in the long-tail online environment -- when someone encounters a video that he or she would have never guessed existed. And, in today's on-demand media world, it's rare that, in either case, someone will be willing to wait for a pre-determined timeslot to watch it.

When people search the Web, in general, their queries can be characterized largely by two main objectives -- information or entertainment. Drilling down into informational queries, searcher intent is typically either commercial (i.e., looking to buy something) or research-related (e.g., looking for a stock quote, sports score, or homework resource).

When people search for video online or channel-surf on terrestrial TV/cable, their queries are nearly always focused on entertainment. And with the steady penetration of broadband and improvement in the mobile Web, traditional TV/cable is being relied upon less and less as a source of information. I can't remember the last time I flipped my TV to ESPN to find a sports score or tuned in to my local news to see tomorrow's weather report -- or even the news, for that matter.

When people are in the entertainment mindset, they are typically more open to distractions and diversions. Thus, they are more susceptible to discovery. This is something marketers have preyed on for years and is the reason TV advertising still accounts for the lion's share of today's marketing budget. The tide is turning, however, as consumers take a more active role (read: get ADD) in their entertainment consumption, empowered by DVRs and the proliferation of online video and gaming content. And, with the convergence of TV and the Web, marketers can no longer differentiate TV primarily as an entertainment medium and the Web as an informational vehicle.

This is where TV Guide's Online Video Guide comes into play. Indexing professional video content from a variety of sources, the Online Video Guide -- scheduled to launch this month -- allows you to search for video by keyword and narrow your query based on network, show, or video length. But it also has some great discovery features, including the ability to browse by celebrity, genre, or popularity.

Furthermore, the Online Video Guide has a tool called "clip collector" that allows you to store video you're interested in to view later. TV Guide plans on using this data along with other clickstream activity to deliver personalized video suggestions as part of its phase 2 efforts. All this, combined with its status as the leading "index" of traditional TV/cable content, positions TV Guide well for a world in which all video content resides on one digital platform.

So back to my earlier ruminations. Is innovation in video search what will truly drive the industry forward? Or is it innovation in video discovery?

Is blinkx the company Google should buy to capitalize on the growth of online video and help its investment in YouTube pay off? Or is it Gemstar-TV Guide?

Could the "old-media squares" I've dogged in past columns be better equipped to navigate the emerging online video landscape than new-media visionaries?

Do Carrie and Big end up together?

Should I be searching for these answers or hoping to discover them?

6 comments on "When It Comes To Video, Do Consumers Want To Search Or Discover?"

  1. Valeri Fronceski from STB
    commented on: July 05, 2007 at 5:34 AM
    Of course, each user should have a possibility to choose the way he or she wants to find video content: whether searching or discovering (or even possibly searchcovering). But nevertheless content is the king and search is the queen. That said, the queen is yet to be defined by the users for there is no adequate video search engine yet. BTW check these fellows ( http://www.viewdle.com/ , a next-generation video search technology which is too release shortly) - quite a breakthrough tech from what I've heard.

    Anyway I agree with Maianne Paskowski, that "search and discovery are inseparable". It's quite hard to draw a line between search and discovery, cause even browsing is a sort of search. Search for entertainment, news and so on… And so I guess when we will have a possibility to use a powerful search video engine, which would give us an opportunity to find exactly what we want it would be of great value for all users which would save time and find a better content.

    As for me, I prefer to search for video, to find exactly what I want, but almost always after getting or not getting the results I continue browsing, so that's why, from my personal point of view, I think, that a good video search engine is first of all a Discovery tool.

  2. Dale Bock from OVGuide - Online Video Guide
    commented on: April 23, 2007 at 11:44 PM
    At OVGuide.com (Online Video Guide), we definitely see more of an interest in browsing than search. Even though we have a search form at the top of our site which indexes all the video sites we carry, less than 20 percent of our visitors use it according to data we have been tracking for the past year.

  3. Maianne Paskowski from Crain Comm.
    commented on: April 04, 2007 at 4:51 PM
    Search and discovery are inseparable. I usually start out searching for something and discover other things enroute. Pretty typical of most people.

  4. Walter Rinebold from ShopNTown.com, Inc.
    commented on: April 04, 2007 at 11:39 AM
    Aaron, check out the classified video at http://www.ShopNTown.com You can see a video of a car for sale in Lombard, IL . You may also enjoy the "Take the Tour" video about ShopNTown.

    It's alll in beta testing until next week, but if you want to see the future of online video, you may wish to check this out.

    Best Regards, Walter A. Rinebold

  5. Randy Smythe from Self
    commented on: April 04, 2007 at 11:35 AM
    I prefer to discover when looking for video on the web while I search when looking for video on TV/Cable.

    The whole point of the "Long Tail" is that each user looks at this question differently. Some prefer searrching and some discovering. In my case on the web the only app I use is Stumble Upon to discover video.

    You can't pidgeon hole the "Long Tail"

  6. Joe Gruchacz from Doner Advertising
    commented on: April 04, 2007 at 11:32 AM
    I think, as is many times the case, that it will be the "old-media squares" maintaining a broad view of the emerging media landscape to recognize, adopt and adapt the innovations of the "new-media visionaries". Being a young, idealistic, go-getter myself, I always root for the new innovator. But, even in my naivity I realize that it is often the old, stodgy veteran who, rather than be blinded by the newness of innovation, takes it and tailors it to best fit his consumer or product.

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AARON GOLDMAN
  • Aaron Goldman is founder and managing partner of Connectual, a rep firm dedicated to connecting the digital marketing ecosystem. Contact him here.


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