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HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
Consumers Spend More on Electronics if Studied First on Web
by Jack Loechner, Tuesday, July 10, 2007, 7:15 AM

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Consumers Spend More on Electronics if Studied First on Web

According to new research from Yahoo! and ChannelForce, consumers who search online for televisions and digital cameras spend ten percent more when making their purchase in-store than those who did not use a search engine. The survey also found that a vast majority research products online prior to making in-store purchases, and that online research is helping consumers make key purchasing decisions before they enter a store.

  Key findings include:  

  • Seventy five percent who researched their purchases before visiting a retail location used the Internet as their primary source of information. The leading online resources were retail Web sites (73 percent), manufacturer websites (68 percent) and search engines (49 percent).
  • Those who search spend an average of $31 more on digital cameras and $46 more on digital camera packages; and an average of $139 more on TVs and $190 on TV packages.
  • More than 80 percent of consumers who research before making a purchase end up buying a brand from their original consideration set.  The remaining 20 percent said the in-store sales person was highly influential in their decision.
  • About 75 percent of people did not know the model they wanted when they walked into a retail store.

 David Rubinstein, senior director, Yahoo! Search Marketing, says "This study confirms and quantifies that a more informed consumer is a more valuable consumer... "

 Kurt Higgins, president, ChannelForce, noted "... the brand experience begins well before the shopper walks into the store, and this study confirms how critical the in-store experience is to the consumer's decision..."

 

 

1 person recommends this article. 

One comment on "Consumers Spend More on Electronics if Studied First on Web"

  1. Dwayne Leininger from Media Resource Group
    commented on: July 10, 2007 at 11:56 AM
    Personally I have found research online a must because instore service representatives are barely qualified to tie their shoes. The obvious bit to take away from this information is the internets importance as a medium for consumers to do a features/benefits analysis and the result of this information is more money for retailers and manufacturers. I hope retailers will also translate this into understanding the importance of hiring and training better people. The more skilled instore people are at reviewing features/benefits with the consumer the higher the spend will be as well.

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JACK LOECHNER
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