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HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
The Search Innovation You'll Never See
by Mark Simon, Monday, July 30, 2007, 3:30 PM

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Fellow Search Insider Gord Hotchkiss tossed out a fantastic challenge for the SEM industry last week. As Gord sees it, the search engines are innovating rapidly, while the SEMs are failing to innovate. It's time, Gord argued, for SEM innovation to catch up.

Although I found the piece wonderfully thought-provoking, I have to disagree with it for two reasons. First, SEMs are innovating, and they're innovating at lightning speed -- a phenomenon I've had the pleasure to witness firsthand. Second, it's impossible to compare engine innovation with SEM innovation, because both sides are too secretive about their innovations for us to honestly compare them.

I'll elaborate on both those points in what follows.

The engines. To frame this conversation, we first need to differentiate between the two separate sides of the engines' business: search results, and advertising. When we talk about search innovation, most of what we're talking about deals with search results. We talk about advertising innovation much less.

Gord's article is a perfect example. Gord rattles off a list of innovations including "personalization, universal results, Web 2.0 functionality [and] mobile," and concludes that "search experience is about to change drastically." Gord doesn't discuss innovations on the advertising front. Instead, he focuses on the ways the engines are innovating to give users a better search experience.

The focus on search experience is not a coincidence. The engines work hard to tout benefits to users, because a better user experience draws more searchers. When it comes to advertising systems, the strategy is nearly the opposite: the engines shroud advertising innovations in a black box of mystery as dark as Google's Quality Score. When we talk about search, we tend to focus on search experience because the engines frame the discussion that way.

Take Google. At the time of this writing, Google's Labs page features roughly 30 new and developing Google products, the majority of which are search products. Meanwhile, Google's "Inside AdWords" blog features only 10 un-archived entries, only three of which are search-specific, and one of which is a 4th of July message. It's clear which type of innovation Google is looking to emphasize.

To be sure, we do hear of high-profile developments on the advertiser side of the engines. But much of that news is about advertising ventures beyond search -- like news of Google's ever-expanding ad empire -- or catch-ups, like Yahoo's Panama launch. Much of the engines' true innovation in search advertising stays under-the-radar.

The engines will say that obscurity keeps advertisers and Web sites searcher-friendly: the less marketers know about the engines' systems, the less time they'll spend gaming those systems -- and the more energy they'll spend keeping their ads and Web sites relevant. Cynics will say that the obscurity simply hides the engines' charging practices. Either way, it's clear that while the engines continually change ranking and bid algorithms, advertiser tools, and even new targeting and payment models, the engines don't place public understanding of these changes as their top priority.

Of course, the largest search players -- and especially the major SEMs -- are highly knowledgeable of the engines' advertising innovations, because those innovations are often designed with the help of those same larger players. But when we think of search engines as a whole, we tend to think of their public persona -- which is their user side, and not their advertiser side. And the user side isn't a fair point from which to compare engines to SEMs -- because the SEMs don't work on the user side of the search business. SEMS work on the advertiser side of search.

What the SEMs won't say. As I said above, I've witnessed firsthand the SEM industry's developments in new technology, click fraud prevention, strategy, and analytics -- plus the tremendous leaps that SEMs have provided in targeting, letting clients pinpoint the right customer, at the right moment, in ways that the engines can't.

But at the same time, we SEMs go to incredible lengths to keep innovations under tight wraps. It's easy to explain why: whatever we share publicly will be overheard by our competitors.

I think that Gord (and the analyst he cited) may have looked at this corporate secrecy, plus the second-rate firms that reflect poorly on what is otherwise the smartest sector in advertising, and concluded that SEM is at a slowdown.

But in reality, SEMs are innovating at an incredible rate -- if only because we have no other choice. Industry experts forecast search marketing to grow 29% this year alone --and SEM's astounding growth rate will bring severe competition and higher keyword prices with it. The only agencies left standing in the coming years will be those whose efficiencies can move clients past the competition. Creating those efficiencies will only come from rapid innovation, which is why the top SEMs see rapid innovation as our lifeblood.

And so, while Gord's piece was thoughtful, thought-provoking, and welcome, I'd have to say that he was out of his gord on this one.

Of course, none of us in the industry would want it any other way.

1 person recommends this article. 

4 comments on "The Search Innovation You'll Never See"

  1. Alex Brabant from Cossette
    commented on: July 31, 2007 at 4:43 PM
    Mark, this is an interesting point of view. I still have a concern though that most SEM companies are offering undifferentiated services, which is why I support Gord's comment about the lack of innovation on the SEM side. I have tremendous respect for both Gord and Did-it and whereas Search Marketing in its broadest sense is not rocket science, I would love to see more specialties emerging from every firm, where we eventually complete one another, as opposed to battling to see which firm will come on top.

  2. Craig Cooperman from Register.com
    commented on: July 31, 2007 at 3:04 PM
    Mark,

    Thanks for weighing in. The one point I would add is that SEM innovation (from the client's perspective) that matters most are the efforts that lead to financial wins; such as cost reduction and revenue gains. In year 1 alone, the decision to work with your company delivered revenue growth of over 25% from a mature SEM campaign. And somehow you guys figured out a way to also improve the ROI while scaling the campaign. That's not just the kind of innovation you can see, but you can also take it to the bank!

  3. steve plunkett from M/C/C
    commented on: July 31, 2007 at 1:48 PM
    SEM is the one place where you can still innovate... i'm pretty much doing the same things for SEO that I did back in 1995, just using more of the tools we used then...

  4. steve haar from LFO
    commented on: July 31, 2007 at 10:02 AM
    Mark, I couldn’t agree more. Furthering your point, how many times have you left SES saying “wow, that SEM really pushed it?� Even SMX Advanced in Seattle, though truly more advanced than SES, did not overwhelm me with anything that was innovative. Truth is, I know I did not speak up with things we are doing. Chances are, if you hear about it, the innovativeness is already passé.

    Beyond that, I think the engines are doing themselves a disservice. Innovation comes in the way we integrate these various search technologies and our other efforts. Unfortunately, the engines frequently silo these to the point where they can not work with you to develop a comprehensive plan. As I mentioned in my post, there is a lot of development and PR going on with the engines; now they need to get their account / customer service structures worked out to leverage innovations.

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MARK SIMON
  • Mark Simon is vice president of industry relations at Didit, an agency for search engine marketing and auctioned media management based in New York. You can reach Mark at msimon@didit.com.


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