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HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
Please, No More Friends!
by Max Kalehoff, Friday, August 3, 2007, 12:00 PM

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"A friend is a present you give to yourself," read a fortune cookie I received last night. With all due respect to Robert Louis Stevenson, the 19th century poet and novelist responsible for that quote, an overflow of friends in social networks and Web 2.0 is simply making them less like presents, and, in many cases, unmanageable! Call me a curmudgeon, but I'm not alone.

My colleague Pete Blackshaw wrote recently about the overwhelming number of friend invites: "Lately I've been getting so many darn friend and connection invites that my head is spinning. From LinkedIn to Facebook to the all-too-common (and bogus) MySpace invite from the girl 'who just broke up with [her] boyfriend and is just looking for fun,' it's all getting a bit crazy. Is spam king Sanford Wallace running this gig? Or am I just reliving Groucho Marx's famous quip, 'I'd never join a club that would accept me as a member.'"

Indeed, friendship overload is not just driven by human friend requests, but by blurring, if not arbitrary, assignments of the term. Biz Stone, co-founder of Twitter, wrote this week in an email and blog post to members of his new micro-publishing community: "Folks have noted that there's too much overlap and confusion between 'friend' and 'follow.' As Twitter has evolved, these two concepts have emerged in parallel and clouded things up. So, in the spirit of simplification, we are no longer going to define people as your 'friends.' The functionality of adding people remains, but the interaction is focused on the term 'follow' instead."

But friendship overload also is propagating thanks to social-networking and publishing hacks that may have good intentions, but whose efforts result in aggressive amplification that compound the original problem of too many friend requests.

Scott Karp recently commented on the spam potential as people (including me) experiment with cross-posting blog posts with updates to friends (now followers) in Twitter and Facebook: "So I got my Publishing 2.0 feed set up to crosspost to Facebook and Twitter, but I'm wondering about the utility of doing so, given that most of the people I'm connected to on Facebook and Twitter also subscribe to my regular blog RSS feed. I'm starting to think that this has the potential to be hugely annoying -- and misses the point of Facebook and Twitter. I'm basing that conclusion on having come across the same blog post (for several different blogs) in Facebook Notes, on Twitter, and then again in Google Reader -- actually TWICE in Google Reader, since I subscribed to the RSS feed for my Facebook friends' notes."

We're experiencing friends overload, and it's a tragedy of the commons. The practice of friending has morphed way beyond the term's original intention and utility. And that is why I declare friends -- at least in the social-networking context -- passé.

I became totally convinced of this recently when Surinder Siama of ResearchTalk podcasts not only invited me to be his friend and join his ResearchTalk group on Facebook, but also requested that I serve as an "officer" titled "Mr. Engagement." The feeling of inclusion and importance that accompanied this officer gesture was nearly as powerful as some of the original friendship gestures I received on Friendster several years ago, when friending was more novel. And this officer request certainly was far more meaningful than any friend request I've received lately. It sounds awkward, but is officer the new friend? Probably not, but it underscores the importance of qualifying our social connections -- versus haphazardly branding everyone and everything a friend.

Let me be clear: Social networks are very much alive and well, but our traditional, generalized notion of friend is dead. When online friendships begin to scale artificially -- such as randomly or via the all-too-easy click of a button -- they run the risk of overwhelming us, causing the aggregate value of deeper social-network friendships to erode.

15 comments on "Please, No More Friends!"

  1. Max Kalehoff from Nielsen BuzzMetrics
    commented on: August 08, 2007 at 2:30 PM
    I received a few dozen or so friend requests since I wrote this -- and accepted about half of them. And, Mark, I have ESP. I know what you're thinking -- right now.

  2. Mark Naples from WIT Strategy
    commented on: August 08, 2007 at 1:26 PM
    I occasionally fall behind in emails, so the "So-and-So Has Invited You" notes can pile up in my inbox. Atop my Outlook on Aug 3 were three such invitations, followed by Max's "Please - No More Friends."

    Dude, that's pretty cool. How did you do that?

  3. Kaila Colbin from VortexDNA
    commented on: August 07, 2007 at 5:50 PM
    What a great piece! There is so much value in social networking and yet so much valueless, timewasting fluff. If you want a good understanding of the dos and don'ts of social networking, I strongly recommend this post from networking guru David Berkowitz http://www.marketersstudio.com/2006/07/the_dos_and_don.html.

    Cheers, Kaila

  4. Gigi Johnson from Maremel Media, LLC
    commented on: August 04, 2007 at 11:26 AM
    As a newbie into the friending tool space, I concur with these comments yet am fascinated. My own contact base is one of my professional assets -- I'm loathe to just give it away to some site. Many of my professional peers avoided Friendster and MySpace as not quite a fit...too young and for us boring professional, married folks, not quite the right tool set.

    And yet the ability now with FB to have more a professionally toned sphere has intrigued many companies and organizations to step into the space. And LinkedIn has finally gotten the mass to make some positive sense when trying to hire, find connections for a new project, etc. Yet it lacks some of the flexibility, open API-based tools, and fun of FB for those that are both professional and personal "friends".

    And yes, it is those mass friending tools, hooking up the Gmail and Yahoo email lists that you have been aggregating for some time, that is causing this morass you've lamented. I sheepishly just did that recently for both FB and LinkedIn, realizing I had left obvious professional friends off. To my surprise, the response has been quite positive -- lots of folks pinging me with their new projects, commenting on what I've been doing, etc.

    So as the Cool Kids move on to the next tool, us slower movers are just finding how these really can have some personal power...and connect old friends as well...

  5. Greg Balanko-Dickson from 1119362 Alberta Ltd. DBA BD Business Development
    commented on: August 03, 2007 at 10:44 PM
    The friend phenomenon has made friends cheap. Follow, whatever happened to lead follow or get out of the way?

  6. David Evans from DIGICRAFT
    commented on: August 03, 2007 at 8:02 PM
    Facebook has various "how do you know this person" options but they are mostly for 20-somethings and don't offer the level of detail that most people expect.

    Unless we sleep together, drink together or work together, I'm usually not sure how to categorize most of my acquaintances.

    Glad Twitter got it's act together. The obsessives that use it can rejoice that they are now followers.

  7. Rob Caskey from buySAFE, Inc.
    commented on: August 03, 2007 at 4:55 PM
    Great article, Max. I couldn't agree more about the abuse of the term "friend" in the realm of social networking. Earlier this week I received an invitation to connect on LinkedIn from a person whose name I did not recognize. After an exhaustive search of my computer desktop, I realized that I'd interviewed this person for a job more than a year earlier, with no subsequent follow-up. Clearly, this person was not a friend of mine no matter how loose the definition of the term.

    Ultimately, the value of an individual's business-oriented social network is determined by the level of discretion they apply when deciding whether or not to connect (or LinkIn, or whatever verb the platform uses). While a "500" next to someone's name on LinkedIn might look impressive, it's very unlikely that they have deep relationships with many people in their network. Conversely, a "10" next to your name on LinkedIn might suggest that you are not well-networked, but if those 10 people are connectors themselves, you're likely better off than the person with the 500.

    The number itself is meaningless... Does your network help you further your career? Identify new job opportunities? Help with strategic introductions? If the answer is no, then your network of "friends" or connections is not unlike a bottlecap collection... fun to amass, but ultimately of little value.

  8. Ankesh Kumar from Grouptivity
    commented on: August 03, 2007 at 2:48 PM
    Too some extent it's a generational issue. As one gets on, you have less time for your existing friends than trying to meet and socialize with new friends.

    Privacy needs to be more clearly addressed, since you are more thoughtful and candid with your true friends rather than your online associations.

  9. Michael Kaplan from Astra Zeneca
    commented on: August 03, 2007 at 1:12 PM
    Good stuff... agree with everything, including others comments..except on one minor point. LinkedIn has several purposes beyond friends... you can almost argue that a good career planning tactic is to create as much visiblity for yourself as possible on LinkedIn b/c it is so big. Wasn't there an article recently on how Facebook and LinkedIn were starting to hurt even monster.com?

    You can complain all you want about the frivolous friend requests, but having a big network in that kind of environment is kinda the point of the environment. And, don't these sites already have tiers... isn't that what recommendations on LinkedIn is meant to do?

  10. Terry Heaton from Audience Research & Development
    commented on: August 03, 2007 at 1:10 PM
    Great piece, Max. I would add also that social networking is also trivializing the meaning of the word "friend," and I think this has cultural ramifications beyond what you've written. My 22-year old daughter recently went through a personal trauma and learned that her online "friends" weren't really friends at all. She won't use that word lightly again.

    When we examine culture, we must always look for unintended consequences and especially those that alter the definition of words that we use to communicate. A young person today reading Stevenson's quote would view it differently than, say, my mother, and this kind of re-writing of the source code of our culture is more serious than we realize.

  11. Jonathan Mendez from OTTO Digital
    commented on: August 03, 2007 at 1:03 PM
    You dont hear these same issues when talking to 15 year olds about FB. I only hear them from 30-40 year olds trying to use a site made for social connections for a business relations purpose.

  12. william gentry from Altec Media
    commented on: August 03, 2007 at 12:58 PM
    So the wonder of online community seems to have generated tens of millions of new spammers instead of millions of new best friends...maybe we should all prospect for new friends among living, breathing humans instead of expecting them to magically appear on our computer screens...or get really crazy and walk away from our computers and take a walk, play baseball or generally act like our lives don't revolve around a computer, cell phone or iPod (and iPhone offers the best, I mean worst of two worlds) ...too many people have become "technology zombies"...walking through the grocery store bumping into people as they shriek into their cell phone about nothing...or running over pedestrians in a cross-walk when they make a left turn with their cell phone pasted to their ear...and then laying on their horn because someone had the audacity to get in their way...seems like in another 5 years or so no one will even need to get out of bed to lead a "life" thanks to technology's ability to dehumanize society in the name of "community"...

  13. Lisa Gansky from CNET Networks
    commented on: August 03, 2007 at 12:36 PM
    RE: Corey's comment: I love when I upload my gmail address list to Facebook, it asks me if I want to add that random lady I bought a pet id tag from two years ago as a "friend."

  14. Glen Farrelly from HOOPP
    commented on: August 03, 2007 at 12:27 PM
    Your description of the problems with friends is completely true.

    Also, there are the friend requests from complete strangers and people one barely knows that erode the value - and fun - of the social networks.

    The only solution I can think is (other than people have some sense) is for social networking sites to introduce tiers of friendship.

    I guess everyone just wants more love – that and those who want to shamelessly schmooze.

  15. corey kronengold from Tremor Media
    commented on: August 03, 2007 at 12:17 PM
    Max - we might not agree on pre-roll, but I couldn't agree more about the social networking friends fiasco. I believe the widget / applets / functionality that automatically scan your address book and automatically send invites are, at least partially, to blame.

    So....did you add me to your friends list yet?

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MAX KALEHOFF
  • Max Kalehoff is vice president of marketing for Clickable, a search-marketing solution for small and mid-size businesses. He also writes AttentionMax.com


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