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Will Watch Ads For Minutes
by Steve Smith, Thursday, August 23, 2007, 3:15 PM

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If only I had known how much my consciousness was worth back in the day that I ODed on Oscar Meyer spots (you bet I was a "weiner") and knew by heart every jingle for every sugar-and-fat encrusted cereal Battle Creek could produce. Yeah, I was getting free cartoons on Saturday morning in exchange for renting my consciousness to advertisers every few minutes. That is the implicit deal we all make with modern advertising. But if I knew that my attention span could be priced by the minute, I might have watched a little less "Penelope Pitstop" (who really wasn't as hot as she thought she was) and invested a little more time in the Sugar Pops Sugar Bear and his weird Bing Crosby imitation.

At Virgin Mobile's Sugar Mama program, there is a hard value placed on the time a visitor spends with a sponsor's ad. "The general value is one minute of your time for one minute of air time credits," says Scott Kelliher, director of mobile advertising. Users of the youth-oriented carrier come to the Virgin Mobile site, view ads from Ultramercial, and get pre-pay credits to their wireless account. And the company is not wanting for takers. According to Ultramercial, over 425,000 customers subscribe to the program, which has given away over 10 million free minutes. Kelliher says about 1,000 new users sign up a day.

Advertisers include Pepsi, Xbox, New Balance, Subway and about a dozen others. Kelliher says the average clickthrough rate on the ads is 5.5%, and the most successful campaigns spike multiples higher.

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Of course, the history of digital media is littered with similar attempts to trade ad viewings for content in an explicit way. Remember the scheme for tracking your banner clicks and trading them in for e-commerce credits? Ideas for fully ad-supported or ad-subsidized wireless services have been in the ether for years now. Ultramercial, which powers the Sugar Mama initiative, may be the closest thing to success we have seen in this arena, since it famously runs the day pass model at Salon.com.

At Sugar Mama, Kelliher credits success with a combination of audience, model and timing. These young users know the worth of their mind share and are also eager to engage with advertisers who address their real needs. "They took to this more rapidly than we anticipated," he says. "This is a much more media-savvy generation, and they are tech-savvy, and the timing is right, the audience is right and the value proposition is right."

Unlike previous attempts to make this model work, the Sugar Mama approach is offering users something they already want -- air time -- and it does so in a very clear and uncomplicated way.

For the ad clients, this is not a reach play yet, so much as an engagement and research device. The platform allows advertisers to run surveys after an ad to gather data on effectiveness. There is also an SMS program that lets the brand start an ongoing conversation with the user via text exchanges and ongoing offers. Kelliher says the text messaging piece is doing especially well, because once a customer opts into a persistent relationship with a brand there is an ongoing exchange of value between the advertiser and the consumer. "The key is an exchange of value and a mutual interest and a mutual respect," he says.

But Sugar Mama also benefits from modest ambitions and modest scale. It is not trying to get all advertisers into this mix. In fact, Kelliher believes that keeping the pool well-targeted is critical to keeping the offer credible with users. The customers need to see brands with whom they want to converse and not feel as if they are being dropped into a random bazaar of barkers vying for their attention. Likewise, the program seems to accept that it is not for all customers. Virgin is not trying to make its entire ad business model or overall value prop to consumers ride on Sugar Mama. It is an interesting offer for some customers. On the ad side, too, the expectation should be more on the learning and research side than on the reach side.

All of which suggests that Sugar Mama, for all of its success, does not necessarily prove that trading ad viewings for content is a sustainable business model to drive an entire company. One of the problems with its predecessors may have been over-reaching. Bringing in too may ad clients or not being selective enough and targeted enough with the offers may dilute the experience for clients and consumers. Expecting all of a customer base to respond to the model, too, may be asking too much. As more mobile content providers explore these kinds of explicit exchanges of value with their customers, it is worth considering that Sugar Mama's initial success is grounded in modest scale, uncomplicated processes, and reasonable goals.

But man, if there were a way to cash in on all those Quaker and Post cereal ads I saw from the elbow-burning carpet of my family "TV room," I could own a Ferrari. When I think of all the brain tissue occupied by old "Quisp" commercials, it just seems that under this emerging model there should be some kind of restitution for that.

1 person recommends this article. 

4 comments on "Will Watch Ads For Minutes "

  1. Steve Smith from Media Industry Newsletter
    commented on: August 24, 2007 at 5:36 PM
    To Carl:

    Doh! I knew I was risking a pop culture faux pas by playing with old ad icons and fuzzy childhood memories.

    To Dan:

    Doh! I knew I was risking international shame by making pop culture references.

  2. Carl LaFong from McMann & Tate
    commented on: August 24, 2007 at 3:16 PM
    Sugar Bear is the mascot for Super Golden Crisp (formerly Sugar Crisp), not Sugar Pops.

  3. Dan Penny from EPS
    commented on: August 24, 2007 at 4:33 AM
    Hi - just a note to say that as a non-American, the first paragraph of this article means absolutely nothing to me. Remember there's a whole world out there, please, and do your bit to improve the terrible global perception of your country.

  4. Dakota Brown from Avant Gaming
    commented on: August 23, 2007 at 4:56 PM
    “The key is an exchange of value and a mutual interest and a mutual respect,� he says.

    It strikes me that exchange of minutes probably isn't where the value is- at least in long range projections. Last I checked, I had 4k in rollover minutes on my account. I know people across multiple carriers that have relatively the same excess- fairly soon it is projected that a majority of users will have unlimited voice connectivity (apologies for lack of source). There is still value in SMS but if you continue along the same trend, most users will have unlimited texting as well. Data? Highly valuable to users at the moment, but again, if you continue along the same trend...

    What is the model for after that? Free ringtones and other mobile bling? Location-based services where if I view an ad outside the Starbucks I can go in for a free latte? Currently there is value, and some scarcity, in connectivity but soon it will be pervasive and without any real tangible value. That is what should be planned and designed for.

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Do you have strong opinions and inside knowledge about the topic of this article -- and do you want to share your insights, observations and points of view regularly with the readers of MediaPost? To be considered as a MediaPost contributing writer, please send pertinent info about your credentials, plus several column ideas and one example of your writing on the topic, to pfine@mediapost.com. Please see our editorial guidelines here first.

STEVE SMITH
  • Contributing writer Steve Smith is a lapsed academic who saw the light, bolted the University and spent the last decade as a digital media critic and consultant. He is chair and programmer of OMMA Mobile and OMMA Behavioral conferences from Mediapost and is the Digital Media Editor at Media Industry Newsletter (MIN) from Access Intelligence. Contact him here.



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