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HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
A Tipping Point For Social Media Advertising
by Joe Marchese, Wednesday, October 24, 2007, 12:30 PM

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A cultural tipping point, a concept given definition and made famous by Malcolm Gladwell's phenomenal study of cultural epidemics, "The Tipping Point," is the point at which an idea reaches a critical mass within a society, and in effect gains its own momentum. Engineering cultural tipping points through marketing and advertising has long been the goal of brands for their products. Historically, the most prominent way to engineer cultural tipping points for brands has been through purchasing people's attention on their preferred media sources (television, magazines, radio).

However, the new social media landscape has given rise to an interesting phenomenon. As advertisers and agencies rely ever increasingly on individuals to pass along their marketing message, the advertising and marketing messages themselves must now achieve their own tipping points within the social media communities in order for marketing and advertising to continue to be an effective tool for brand advertisers (I promise to explain that mess of a thought). Additionally, the advertising industry, investor community, social networks and countless ad networks wait with breath held (some anxious, some terrified, some frustrated) in anticipation of the advertising ecosystem's tipping point that leads to an epidemic of online branding. The idea being, the occurrence of such a tipping point in the advertising community will lead to tens of billions of brand advertising dollars shifting towards social media to effectively realign with people's attention.

I want to break the duality of advertising seeking its social media tipping point into two pieces. With the remainder of this week's article we will look at engineering tipping points as an execution strategy for advertising within social media. Next Tuesday we will look at the events that will likely precede and potentially indicate a tipping point for the advertising industry toward online branding efforts.

To be perfectly clear: Engineering a tipping point for your marketing message within social media and "going viral" are NOT the same. Going viral is simply the obvious, desirable end result of successfully engineering a tipping point for your marketing message.

It's easy to see why effective delivery of a brand's marketing messages within social media requires a tipping point creation strategy, once only the end goal for the brand's product. One need only examine the similarities between the adoption of a brand's end product and adoptiion of its marketing message in social media. First and foremost, the people who adopt/distribute your message in social media are the same people who purchase your products in the real world (see my previous column, "Social Media Advertising: The 'Publisher Is The Consumer.'").

Secondly, success for both the product and the marketing message is voluntary adoption by a critical mass of people. Finally, as with brand products, people have nearly limitless choices when deciding what brand message to associate with. The similarities go on.

So once we understand the need to engineer the conception, packaging and introduction of brand marketing messages in social media as we would engineer a brand product, we can look for best practices.

First, we must create marketing messages likely to achieve adoption by a critical mass of people (see "The Future Of Ad Creative In Pull Markets"). A simple concept, but a new one for advertising, where the focus hasn't been adoption of message for delivery, but rather, the effect of the message once delivered, since distribution has historically been purchased.

Second, we must consider the value received by the person adopting the marketing message. This value can be the quality of the creative art work, the functionality the creative might provide (i.e. widgets) and/or the opportunity to receive brand products (see promotional budgets/contests).

Next, like great brand products, availability is a key success factor for social media campaigns. In the product world this might mean shelf space and logistics. In the social media world this means ease of message for adoption by critical masses of people and the ability to get that "adoptable" message in front of the right people to begin with.

Finally, there is the key tool for stacking the success of engineering social media campaign tipping points -- message delivery through mass media. Creating tipping points for brand products has commonly meant utilization of mass media. Creating a tipping point for your social media marketing campaigns requires tapping the same mass media outlets (yes, television will continue to support your social media campaigns until everyone has TiVo), but perhaps more importantly, you must tap the new mass media, the social network. The new mass media are the MySpaces and Facebooks. The analogy here is this: when advertisers wanted to create a cultural tipping point for a brand product in the real world, advertisers worked with the pervasive mass media outlets of that society. When marketers and advertisers want to create a tipping point for their marketing messages within social networks, they will gain significant advantage by working with the pervasive mass media outlet of that society, the social network platform.

Next week we will start to dig in on the signs of advertising as an industry reaching its tipping point toward a concentration on online branding efforts. I would love to hear your thoughts.

3 comments on "A Tipping Point For Social Media Advertising "

  1. Paul Daigle from Electric Mile Media
    commented on: October 25, 2007 at 11:58 AM
    An engineered tipping point can have little long-term value if both the product and the message aren't perfectly suited to the social group. You can succeed in building communities that unite in rejection of the message. Social media is a constant. Engineering an embraceable message that is adopted and spread through a community in order to harvest long-term value is going to prove difficult. Your ability to control the content of the brand message will only last as long as it takes for those users to experience real contact with your products or organization, and those real world experiences will spread through the very channels you've succeeded in building. Engineering messages to produce sustainable brand images within social communities is like herding cats. Better to think of the social network as a place where you can demonstrate your brand’s ability to listen as well as it talks. Social Networks allow meaningful 2-way conversations to begin. When you think of it this way, each campaign is less focused on achieving a single objective or success metric, but more on learning what future campaigns will have to address. This places the building or your brand on a long-term trajectory, and allows every campaign to build on the accomplishments of the past. The days of decide who you are maybe over. The future is in listening to learn what you must become.

  2. Jay Deragon from Link to Your World
    commented on: October 24, 2007 at 2:04 PM
    Business 3.0, which launched this week on Facebook will change the game yet again. The app enables businesses to set up profiles on Faceboook and list their products and services. From there businesses can direct sell to members with a built in ecommerce engine to facilitate sales within the network.

    Advertising just shifted to one to one. to see the app go here http://apps.facebook.com/businesstwo/index.php

  3. Raymond Santopietro from Virgen Advertising
    commented on: October 24, 2007 at 1:11 PM
    I am the Head Of Interactive Development for Virgen Advertising in Las Vegas, and the capture of the social media sphere and "going viral" are some of the main focus points of many of our major accounts at this point, pretty specifically in the casino and entertainment genres. I must say that the evolution of the advertising thought process has grown from unrealistic expectations based on single viral instances, and is finally beginning to be perceived as a medium that works much like traditional methods. The thing nobody wants to hear is that it basically tracks at traditional levels (lower costs for distribution is a factor) and should be viewed as additional penetration strategy within a campaign. Viewing the online world as this mysterious grouping of millions of viewers, and the sneaky ways to manipulate their mindsets is comparable to the theories of subliminal messanging, and is easily exposed in the online communication tools. Creating something of relevance, entertaining, a good value, fun, etc. is the only real way to "orchestrate the tip." Thinking out the ease of distribution, the seed and the message really is as much as a marketer should be attempting with regards to the orchestration. Trying to sway public opinion in blogs through paid posters, and all attempts of this type are being met with negativity...and with good reason. I read somewhere that the online social community is much like a party.....be social and talk about things that are interesting. There is no other way.

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JOE MARCHESE
  • Joe Marchese is President of socialvibe. Contact him here.


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