Welcome | View My Profile | Sign Out
MediaPost Home About MediaPost Privacy/Terms Media Kit Sitemap
Publications Home News
Online Media Daily Media Daily News Marketing Daily Mobile Marketing Daily Search Marketing Daily
Daily Feed> Email Daily Feed> Video Daily Feed> Social
Online Blogs
Online Spin Email Insider Search Insider Behavioral Insider Online Publishing Insider Mobile Insider Video Insider Gaming Insider Performance Insider Metrics Insider Social Media Insider Just An Online Minute Daily Online Examiner Raw Blog
Media Blogs
Research Brief Diane Mermigas:On Media TV Watch TV Board Magazine Rack Media Creativity Notes From the Digital Frontier Digital Outsider Mad Blog Red White and Blog
Marketing Blogs
Engage:Hispanics Engage:Kids 6-11 Engage:Moms Engage:Boomers Engage:Gen Y Engage:Teens Marketing:Green Marketing:Sports
Magazines
OMMA Magazine Media Magazine
Subscribe
Feedback Loop RSS Feeds Archives Subscribe
Dec 2 Search Insider Summit (Utah) Dec 6 Email Insider Summit (Utah) Jan 11 OMMA Agency of the Year (NYC) Jan 12 MEDIA Agency of the Year (NYC) Jan 26 OMMA Social (San Francisco) Jan 27 OMMA Performance (SF) Feb 24 OMMA Metrics Measurement (NYC) Feb 25 OMMA Behavioral (NYC) Mar 15 OMMA Global (San Francisco) Apr 14 Search Insider Summit (FL) Apr 18 Email Insider Summit (FL)
Recently Concluded Events
Nov 3 OMMA Adnets (NYC) Oct 30 OMMA Video (LA) Oct 29 OMMA Mobile (LA) Oct 29 OMMA Mobile & Video (LA) Sep 23 Creative Media Awards (NYC) Sep 23 The Future Of Media (NYC) Sep 22 Online All Stars (NYC) Sep 21 OMMA Awards (NYC) Sep 21 MediaPost Live at Advertising Week All-Access (NYC) Sep 21 OMMA Global New York (NYC)
All MediaPost/OMMA Events Event Blogging Past Event Videos
Industry Events Calendar
2010 OMMA Agency of the Year 2010 MEDIA Agency of the Year
2009 Creative Media Awards 2009 OMMA Awards 2009 Digital Out-of-Home Awards 2009 Media Agency of the Year 2009 OMMA Agency of the Year
All Awards
Employment Situations Wanted Services Offered Post a Job
Briefs Reports Online
MediaPost Directories
Mobile Insiders Group
People Finder Edit My Profile View My Profile My Contacts My Calendar
HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
The Facebook Lesson: Privacy Does Matter!
by Loren McDonald, Thursday, December 20, 2007, 2:00 AM

SHARE

TOOLS

RELATED ARTICLES
TAGS:  Privacy, Email

MOST READ

Now that Facebook has done an about-face on Beacon, its shopping application that let users broadcast purchases they made from site advertisers to anyone on their friends' lists, I really have to resist the urge to say "Coulda told ya!"

Maybe Facebook thought someone who posts pictures in his online photo album of himself playing naked beer pong didn't have a problem with privacy and wouldn't mind broadcasting anything he bought from site advertisers to everybody on his friends list.

If so, it misjudged its audience and missed the point that even though users are putting their entire lives up for public viewing, they still want to be the ones controlling what gets posted. The Beacon application took that control away from them.

That's the lesson many of us in the email industry have learned over the last 10 years, and the one Facebook, other social networks and all online marketers must take to heart if they don't want to incur similar user revolts.

I've also noticed a lot of snickering coming from within the email industry. That tells me they're missing the point behind what caused the whole Facebook-privacy dust-up: Not everyone in the email industry has yet hopped on the permission and customer control train, either.

At the recent Email Insider Summit, we heard from marketers complaining about deliverability challenges and that opt-in, double opt-in and unchecked boxes made their business models difficult. I'm not going to tell people how to run their businesses -- except to say, that in the online world, customers and the digital ecosystem do a pretty good job of telling you when your model or practices are acceptable or not.

Meet Loren McDonald at Email Insider Summit Utah!
Loren McDonald will be there speaking during "Looking Past Email Measurement" on December 09 at 9:45 AM. Top executives will be there. Will you?
Register today and save.

Think about this the next time you tell me it's okay to run opt-out campaigns rather than opt-in, or rent a mailing list with dicey permission, or share your list with third parties even though your privacy policy says you'll never do that, or ramp up your frequency or send any kind of email other than what your subscribers requested when they signed up.

After all, marketers who ran roughshod over their customers in the early days of email marketing, not understanding that customers view their email addresses much differently from their postal addresses, bequeathed a nightmare of spam filters and the dreaded "report as spam" button, now found in almost every email client, desktop to Web.

We learned tough lessons about privacy, permission and tolerance from those years and used that knowledge to move email marketing from a channel looking to find itself, to the forefront of direct marketing channels.

No matter which channel we as online marketers are operating in, whether it's on the Web, in email, in a virtual world or in a social network, we have to remember that our users are the ones who are in charge now. Privacy is an animal that has grown big teeth, and it will bite, hard and in public, when we trample on it.

One final thought: Facebook not only changed its policy on Beacon, it also announced the decision in public recently. Are you that upfront about your own policy changes? Privacy -- and transparency -- do matter.

2 people recommend this article. 

2 comments on "The Facebook Lesson: Privacy Does Matter! "

  1. David Jang from WPP
    commented on: January 14, 2008 at 8:44 PM
    That's really a no-brainer, and I can't believe Facebook didn't think of that. Of all the people, they were at the forefront of giving people what they want and letting users decide how they were going to interact with the Web. That's what made Facebook famous. and I definitely have to agree with Peter Simmons. It looks like the user is in control and the faster people realize it, the better. I can't wait for a world where everything I want is at the touch of a button.

    - David Jang

  2. Peter Simmons from UnsubCentral
    commented on: December 20, 2007 at 11:25 AM
    Loren - excellent points The days of "coercive marketing" are over - consumers are in control - and, as you mentioned, they have ways of "pushing back" if you abuse their permission and trust the answer? Give the people what they want. Use preference centers and other tools to provide content of value - information that makes their life easier. Create "champions" of your brand that spread the word - and get others to use and buy your products.

Leave a Comment

You must be signed in to comment. Sign In

Do you have strong opinions and inside knowledge about the topic of this article -- and do you want to share your insights, observations and points of view regularly with the readers of MediaPost? To be considered as a MediaPost contributing writer, please send pertinent info about your credentials, plus several column ideas and one example of your writing on the topic, to pfine@mediapost.com. Please see our editorial guidelines here first.

LOREN MCDONALD
  • Loren McDonald is vice president of industry relations for Silverpop, a leading provider of engagement marketing solutions for both BtoC and BtoB marketers.


AUTHORS

ARCHIVES

RECENT VIDEOS
Recent Email Insider Articles
Five Lessons Email Marketers Can Learn From @Sh*tMyDadSays   
If you track the Twitterverse, you've probably read about Justin Halpern, who converted his father's crusty,...
It's Holiday Season. What If Your Emails Don't Care?    
If you thought inboxes were already cluttered, just wait until this year's holiday season ramps up...
Button Up Your Email   
Have you ever found yourself standing in front of an automatic towel dispenser, waving your hands...
Customer Segmentation   
This is a subject we often talk about in apologetic terms when it comes to email...
I'm Calling Your BS   
As the year winds down, marketers seem to be doing two things: planning for next year's...
   
Email's Antisocial Sin   
In all the talk of social media and its influence on email marketing, it occurred to...
How To Avoid 'Back Alley Syndrome'   
Imagine you're walking through a store and see signs for a demonstration of a product you're...
Ways To Increase Conversions From Seniors   
A study by Focalyst shows that seniors (62+) using the Internet today have higher purchase intents...
Your No. 1 Upgrade For 2010: Lifecycle Marketing    
If you're already thinking about how to take your email-marketing program to the next level in...
>> Email Insider Archives 
ABOUT MEDIAPOST • MASTHEAD • MEDIA KIT • RSS FEEDS • PRIVACY/TERMS & CONDITIONS
©2009 MediaPost Communications. All rights reserved.
1140 Broadway, 4th Floor, New York, NY 10001
tel. 212-204-2000, fax 212-204-2038, feedback@mediapost.com