Welcome | View My Profile | Sign Out
MediaPost Home About MediaPost Privacy/Terms Media Kit Sitemap
Publications Home News
Online Media Daily Media Daily News Marketing Daily Mobile Marketing Daily Search Marketing Daily
Daily Feed> Email Daily Feed> Video Daily Feed> Social
Online Blogs
Online Spin Email Insider Search Insider Behavioral Insider Online Publishing Insider Mobile Insider Video Insider Gaming Insider Performance Insider Metrics Insider Social Media Insider Just An Online Minute Daily Online Examiner Raw Blog
Media Blogs
Research Brief Diane Mermigas:On Media TV Watch TV Board Magazine Rack Media Creativity Notes From the Digital Frontier Digital Outsider Mad Blog Red White and Blog
Marketing Blogs
Engage:Hispanics Engage:Kids 6-11 Engage:Moms Engage:Boomers Engage:Gen Y Engage:Teens Marketing:Green Marketing:Sports
Magazines
OMMA Magazine Media Magazine
Subscribe
Feedback Loop RSS Feeds Archives Subscribe
Dec 2 Search Insider Summit (Utah) Dec 6 Email Insider Summit (Utah) Jan 11 OMMA Agency of the Year (NYC) Jan 12 MEDIA Agency of the Year (NYC) Jan 26 OMMA Social (San Francisco) Jan 27 OMMA Performance (SF) Feb 24 OMMA Metrics Measurement (NYC) Feb 25 OMMA Behavioral (NYC) Mar 15 OMMA Global (San Francisco) Apr 14 Search Insider Summit (FL) Apr 18 Email Insider Summit (FL)
Recently Concluded Events
Nov 3 OMMA Adnets (NYC) Oct 30 OMMA Video (LA) Oct 29 OMMA Mobile (LA) Oct 29 OMMA Mobile & Video (LA) Sep 23 Creative Media Awards (NYC) Sep 23 The Future Of Media (NYC) Sep 22 Online All Stars (NYC) Sep 21 OMMA Awards (NYC) Sep 21 MediaPost Live at Advertising Week All-Access (NYC) Sep 21 OMMA Global New York (NYC)
All MediaPost/OMMA Events Event Blogging Past Event Videos
Industry Events Calendar
2010 OMMA Agency of the Year 2010 MEDIA Agency of the Year
2009 Creative Media Awards 2009 OMMA Awards 2009 Digital Out-of-Home Awards 2009 Media Agency of the Year 2009 OMMA Agency of the Year
All Awards
Employment Situations Wanted Services Offered Post a Job
Briefs Reports Online
MediaPost Directories
Mobile Insiders Group
People Finder Edit My Profile View My Profile My Contacts My Calendar
HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
Is Email Recession-Proof?
by Bill McCloskey, Wednesday, January 30, 2008, 2:00 AM

SHARE

TOOLS

RELATED ARTICLES
TAGS:  Email

MOST READ

One of the advantages of going before heavy hitters like David Baker and Loren McDonald in the Email Insider lineup is that I get first crack at hot topics. Like this week's for instance: email and the recession. Loren and David were both lining up to make some comments on the topic, and hopefully my brilliance won't intimidate them too much from chiming in on their own columns this week. And actually, even I'm not the first to talk about it: Elie Ashery was first up with a column this week on the Email Experience Council blog:

My theory is pretty straightforward. While a recession is certainly not good for anybody, it may have a beneficial effect on email marketing. Or at the very least, email should be less affected by a recession than other marketing channels. Because of email's low cost, high ROI value and the fact that it is a proven medium, marketers might see themselves directing more marketing dollars to this channel as a sure thing, and away from less proven (mobile marketing, RSS), less direct (banner advertising) or less costly (SEO) channels. Good old email: it works, it's cheap, and my return is high. It's a safe harbor in troubling times.

To see if my theory held water, I posed it to the Inbox Insiders list, a private list of high-level email marketers I run. Here is what they had to say:

Josh Baer, founder of Skylist and now CTO of Datran Media: "I think we saw this happen in 2000-2001 when the bubble burst - we saw 300% growth from 2000-2003... I always thought of it just as you describe - online marketing was the only safe place to spend because the ROI is high and measurable and because you can test it out at a low cost of entry."

Matt Blumberg, CEO of Return Path: "I think email will fare better if there is a recession now than it did in 2001-2003 (note I say if, not something more definitive).  The channel is more proven and mature and demonstrates results.

However, I don't think a recession will really be good for anyone.  It's not like online marketing, or even email as a low cost option, are truly countercyclical."

Industry Insider Joe Rueckert: "I think existing use of email infrastructure (read: more campaigns) would increase as campaign dollars shift from more expensive mediums (direct mail, etc) to online. However, I'm concerned about the spending on infrastructure to bring email campaigns to more effective heights. This is the investment in system integration, head count, new medium testing (mobile, etc) that we need do email marketing better and not just more. I hope we truly are able to get more of those dollars -- and less of the dollars that simply lead to more volume.

As Matt stated, I don't think a recession will be good for anyone."

David Baker, from Avenue A/Razorfish: "I'm a believer that in tough times, consumers will flock to the Internet. Use of email will increase for all the social values we read and talk about.  While retailers, financial services and multichannel venues may suffer from conservative spending patterns, I believe the measurable channels will benefit and budgets will shift even more so..

I think we are smarter today about monetizing email than we were in 2000...the channel is a more mature consumer channel than it was back then. 

Will the dollars shift to online?  Not necessarily, as online will suffer if spending is down as well, but I don't see email marketing taking a huge hit for all the benefits we tout that will become even more important when marketing groups are truly tasked to ‘perform' and ‘measure' performance, which is a weak spot in the vast majority of companies I see today.

I'd bet on consumer trends over financial and market trends for our channel, any day."

Michael Mayor, senior vice president at Aptimus: "I think the better question is ‘will email marketers be more empowered to act more properly in a recession than they were 7 years ago?,' because that was a ship wreck that email barely survived. One storm was created when marketers halted acquisition and churned their databases into the ground (and many vendors, too). Another storm, of course, was spam, which was just a tropical storm at the time. In the middle were many of us good guys on the tiny swordfish boat in the North Atlantic looking at crappy weather readouts. It was ugly. Live and (hopefully) learn."

Aaron Smith, principal at Smith-Harmon: "I concur with the general consensus that a recession is a bad thing for everyone. To follow up on the point Joe made about doing email better not just more, I see a lot of potential for our industry to get itself into hot water considering the dynamics of a recession. The following scenario is quite plausible if we don't as an industry continue to police ourselves and control the urge to overmail when numbers in other channels are down:

  • Marketers hit with bad numbers will try to make up the revenue by increased focus on high ROI channels like email
  • More mailings going out means more inbox clutter and more customer churn, leading to even more mailings in hopes of improving the decrease in ROI (the classic downward spiral)
  • We already know that in many cases, over the long-term, dramatically increasing the number of mailings leads to flatter or lower overall revenue for email programs
  • In addition, dramatically higher mailings across the industry would likely prompt the ISPs and/or FCC to respond with more prohibitive restrictions, leading to more time and effort invested for increasingly lower returns on investment
  • Imagine the general public response if email marketing volume on a daily basis was as high as those days during the early December holiday push -- not pretty!

It could be bad for all of us. Not saying that's where we're headed, but it's a possibility we should be aware of. Let's hope as an industry we are able to resist the urge to overdo it and shoot ourselves in the collective foot."

Feel free to chime in with your own thoughts on the Email Insider blog.

 

 

 

 

 

3 comments on "Is Email Recession-Proof?"

  1. Karen Talavera from Synchronicity Marketing
    commented on: January 30, 2008 at 1:18 PM
    I agree no media is "recession proof" but email marketing has a better chance of earning that label than any other direct marketing channel I can think of. Call me an incurable optimist if you must, but I see incredible opportunities ahead for emailers functioning from - key point here - a place of reason rather than desperation. We've had nearly a decade to learn how to do email right, how to be smart about it, and what absolutely not to do. So let's use any coming tough times to walk the talk we so often speak as well as to teach those who are still ignorant.

    Yes, if things degenerate to a point of desperation, not only the channel but company and brand crediblity will suffer. Let's stay positive and not let email get to that point, shall we?

  2. Peter Simmons from UnsubCentral
    commented on: January 30, 2008 at 1:17 PM
    Bill - good questions - I agree with Josh Baer Recessions are the world's way of saying "what you are doing is not working - try something else" Most disruptive technologies kicked into high growth after recessions or depressions - companies tried something "new" and survived Email is the highest ROI acquisition channel - companies will be shifting their spend to the channels that are measurable and effective

  3. Dave Evans from Digital Voodoo
    commented on: January 30, 2008 at 10:53 AM
    I'm with Matt.

    Any consumer spending slow-down is bad for everyone, something the Realtor's Association seems to be ignoring. Two recent articles in Ad Age make the point: "What Housing Crisis? Realtors' Ads Defy Reality" (http://adage.com/article?article_id=123374) and Bob Garfield's somewhat more direct "Pay Heed to What Realtors Don't Say in Their Latest Pitch: These Agents Will Wallow in Conflict Like Pigs in a Sty for Their 7% Cut" (http://adage.com/garfield/article?article_id=123355). You need a subscription to read these, but no doubt there are other similar sentiments expressed elsewhere.

    The point is this: no media is "recession proof." Our job is encourage smart choices as they relate to purchases, not ignore economic reality. Email works because getting information to people who want it, under the assumption that have an economic (purchase) option. Consider "bac(o)n" -- email about things that you need, maybe not right now, but that you do actually want to know about. This includes a whole lot of commerce-related communications. Yes, email does get results. But if consumers can't spend...or are forced to prioritize elsewhere (like on an ever-increasing adjustable mortgage payment with a cap pegged to the prime plus 80 points) then we're all in the same (sinking) boat.

Leave a Comment

You must be signed in to comment. Sign In

Do you have strong opinions and inside knowledge about the topic of this article -- and do you want to share your insights, observations and points of view regularly with the readers of MediaPost? To be considered as a MediaPost contributing writer, please send pertinent info about your credentials, plus several column ideas and one example of your writing on the topic, to pfine@mediapost.com. Please see our editorial guidelines here first.

BILL MCCLOSKEY
  • Bill McCloskey is the CEO of Email Data Source Inc., developers of Email Analyst. Email Bill at bill@emaildatasource.com


AUTHORS

ARCHIVES

RECENT VIDEOS
Recent Email Insider Articles
Five Lessons Email Marketers Can Learn From @Sh*tMyDadSays   
If you track the Twitterverse, you've probably read about Justin Halpern, who converted his father's crusty,...
It's Holiday Season. What If Your Emails Don't Care?    
If you thought inboxes were already cluttered, just wait until this year's holiday season ramps up...
Button Up Your Email   
Have you ever found yourself standing in front of an automatic towel dispenser, waving your hands...
Customer Segmentation   
This is a subject we often talk about in apologetic terms when it comes to email...
I'm Calling Your BS   
As the year winds down, marketers seem to be doing two things: planning for next year's...
   
Email's Antisocial Sin   
In all the talk of social media and its influence on email marketing, it occurred to...
How To Avoid 'Back Alley Syndrome'   
Imagine you're walking through a store and see signs for a demonstration of a product you're...
Ways To Increase Conversions From Seniors   
A study by Focalyst shows that seniors (62+) using the Internet today have higher purchase intents...
Your No. 1 Upgrade For 2010: Lifecycle Marketing    
If you're already thinking about how to take your email-marketing program to the next level in...
>> Email Insider Archives 
ABOUT MEDIAPOST • MASTHEAD • MEDIA KIT • RSS FEEDS • PRIVACY/TERMS & CONDITIONS
©2009 MediaPost Communications. All rights reserved.
1140 Broadway, 4th Floor, New York, NY 10001
tel. 212-204-2000, fax 212-204-2038, feedback@mediapost.com