Welcome | View My Profile | Sign Out
MediaPost Home About MediaPost Privacy/Terms Media Kit Sitemap
Publications Home News
Online Media Daily Media Daily News Marketing Daily Mobile Marketing Daily Search Marketing Daily
Daily Feed> Email Daily Feed> Video Daily Feed> Social
Online Blogs
Online Spin Email Insider Search Insider Behavioral Insider Online Publishing Insider Mobile Insider Video Insider Gaming Insider Performance Insider Metrics Insider Social Media Insider Just An Online Minute Daily Online Examiner Raw Blog
Media Blogs
Research Brief Diane Mermigas:On Media TV Watch TV Board Magazine Rack Media Creativity Notes From the Digital Frontier Digital Outsider Mad Blog Red White and Blog
Marketing Blogs
Engage:Hispanics Engage:Kids 6-11 Engage:Moms Engage:Boomers Engage:Gen Y Engage:Teens Marketing:Green Marketing:Sports
Magazines
OMMA Magazine Media Magazine
Subscribe
Feedback Loop RSS Feeds Archives Subscribe
Dec 2 Search Insider Summit (Utah) Dec 6 Email Insider Summit (Utah) Jan 11 OMMA Agency of the Year (NYC) Jan 12 MEDIA Agency of the Year (NYC) Jan 26 OMMA Social (San Francisco) Jan 27 OMMA Performance (SF) Feb 24 OMMA Metrics Measurement (NYC) Feb 25 OMMA Behavioral (NYC) Mar 15 OMMA Global (San Francisco) Apr 14 Search Insider Summit (FL) Apr 18 Email Insider Summit (FL)
Recently Concluded Events
Nov 3 OMMA Adnets (NYC) Oct 30 OMMA Video (LA) Oct 29 OMMA Mobile (LA) Oct 29 OMMA Mobile & Video (LA) Sep 23 Creative Media Awards (NYC) Sep 23 The Future Of Media (NYC) Sep 22 Online All Stars (NYC) Sep 21 OMMA Awards (NYC) Sep 21 MediaPost Live at Advertising Week All-Access (NYC) Sep 21 OMMA Global New York (NYC)
All MediaPost/OMMA Events Event Blogging Past Event Videos
Industry Events Calendar
2010 OMMA Agency of the Year 2010 MEDIA Agency of the Year
2009 Creative Media Awards 2009 OMMA Awards 2009 Digital Out-of-Home Awards 2009 Media Agency of the Year 2009 OMMA Agency of the Year
All Awards
Employment Situations Wanted Services Offered Post a Job
Briefs Reports Online
MediaPost Directories
Mobile Insiders Group
People Finder Edit My Profile View My Profile My Contacts My Calendar
HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
Email's Future: Marketers Who Adapt Will Rule
by Loren McDonald, Thursday, February 14, 2008, 2:00 AM

SHARE

TOOLS

RELATED ARTICLES
TAGS:  Email

MOST READ

Should email marketers be worried about statistics claiming that young people don't use email anymore? That the most pervasive and utilized electronic communication method is in peril because kids would rather text or IM or message each other via their social-media networks?

Time for a reality check, folks. Yes, the MySpace Generation is more oriented to their cell phones than their desktop or laptop computers. But, guess what? These kids will grow up, and their lives and their technology needs will change.

Look at your own life. When were you on a skateboard last? When you were a kid, everyone on your block had one, but did people say skateboards would eventually replace cars? I'm guessing that 99% plus of the readers of this column are not skateboarding to the office Monday through Friday.

Today, if you're a teen-oriented retailer like Aeropostale or Hot Topic, you need a good mobile/social-media strategy to reach kids. But their parents, who buy birthday presents and back-to-school outfits, will read your email offers on their home or work platforms. You need both modes to reach your markets.

It's easy for those of us who live on our BlackBerries, Treos and iPhones to forget that a big chunk of the American population is nowhere near as connected and, in fact, prefers not to be.

To illustrate this, consider these statistics from the 2006 Pew Internet and American Life survey on technology adoption:

Meet Loren McDonald at Email Insider Summit Utah!
Loren McDonald will be there speaking during "Looking Past Email Measurement" on December 09 at 9:45 AM. Top executives will be there. Will you?
Register today and save.

-- 59% of Americans either use their electronic gadgets sparingly or get annoyed at dealing with electronic connectivity.

-- Only 8% were classified as deep users of Web and mobile technology.

The number of smartphone-owning Americans is growing rapidly, buoyed greatly by declining prices and sexy new devices like the iPhone. Still, at least here in the USA, we're far from having the handheld email reader dominate the market.

All this doesn't mean marketers can continue emailing like it's 1999 anymore. The evolving "smart" inbox could have a much bigger effect and drive the need to remain relevant to and valued by recipients.

We're already seeing how the email client interface has morphed into a communication center, with RSS feeds, calendar, SMS and IM clients fighting with the inbox for attention. Just a few years down the road is the inbox that organizes email not just by sender, subject line or date received, but also by relevance, subscriber relationship, type and number of interactions and meta data from the ISPs.

Relevance is the key, and your recipients are the ones who are driving it. The more they interact with your emails, the more relevant they'll appear to the ISP, and the better the position of your messages in their inbox. If your emails get deleted unopened, you'll fall farther down into inbox purgatory.

So again, making your email more relevant so that your recipients respond correctly becomes important, no matter what platform they use to read it.

These three strategies can help you remain master of the email universe:

1. Understand the differences among your customers -- even in the same demographic niche. Females age 35 depend heavily on mobile communication and texting, but they don't all use the technology in the same way, so you can't market to all of them the same way.

2. Your email preference center becomes even more important because you need this more detailed data to help you uncover those differences in the way your customers want you to communicate with them.

3. Adopt a multi-device approach. Your recipients will be reading the same message in two or three places: they might see it first on their smartphones; but, for a few years at least, most will then convert when they get home to the computer. You'll need to design HTML and text versions that have better chances of rendering reasonably well on different devices and be compelling enough for them to keep the message in their PC inbox long enough to act on it.

Email will not go away just because today's youth aren't as oriented to it as their parents are. However, email marketers must be nimble enough to see how the universe is changing and adapt to meet those changes. The platform might change, the inbox will evolve, the message style might look different -- but relevancy and response will continue to rule the game.

What do you think? How are you preparing for the next phase of email marketing's continued evolution?

1 person recommends this article. 

6 comments on "Email's Future: Marketers Who Adapt Will Rule "

  1. Meredith Speier from RMG Connect
    commented on: February 20, 2008 at 4:35 PM
    Hidden within the words of Loren's post, and a far more important issue in my mind, is knowing and segmenting your audiences. It's not enough to say women 35-44 use mobile phones. There are at least 4 segments within that group (more depending on the product you're hawking), that further define which of those women would be receptive to an email based message versus a mobile-based message, and so on. Marketers who figure that out will be the ones who rule.

  2. Loren McDonald from J.L. Halsey
    commented on: February 14, 2008 at 2:41 PM
    Bill - I like your comment - "We are becoming more like the students rather than students growing up to behave like us." I think that is true fo rmany of us. As a middle-aged dad with a 13 year old, I find that her text messaging centricity tends to increase my using text messages and although she isn't on MySpace or anything - I am now an avid Facebook user.

    But although our communications styles and habits are clearly changing, I still think that while when the MySpace generation grows up and get jobs, they may not email their co-workers much - they will use email and RSS to stay connected with the business world and those companies whose products and services they are interested in. But other point is - let's also keep in mind, that until these kids join the workforce, they are in fact a small percentage of the actual US population.

  3. Peter Simmons from UnsubCentral
    commented on: February 14, 2008 at 12:03 PM
    Loren - excellent post. Give your prospects what they want - content of value to them presented in a way they like and understand. Preference centers and unsubscribes are very important - people are more likely to tell you what they don't want - which helps you understand what they do want.

  4. Paula Lynn from Who Else Unlimited; hollywood5459@verizon.net
    commented on: February 14, 2008 at 11:09 AM
    In a word, SPAM. Only if I know the company which is sending me something I would want or need does it not get into the spam box. Period. Since there is no control on sales, etc. of my email address - and unless there is primary placement of notice not to sell - SPAM is the curse. got gret ofer you

  5. William Ward from DR4WARD.COM
    commented on: February 14, 2008 at 8:53 AM
    The bigger issue is that media convergence will require that the terms email, texting, IM, and messaging be thrown out altogether. Beyond the technical distinction the consumer experience is blurring.

    Continuous communication is so enjoyable that many students do not stop text during class or while they are with their friends. As more people gain access to email and the internet on handheld devices they begin behaving more like text addicted students.

    We are becoming more like the students rather than students growing up to behave like us. Keep Digging for Worms,

    Bill a.k.a DR4WARD

  6. Dean Collins from Cognation
    commented on: February 14, 2008 at 3:24 AM
    I think it makes perfect sense.

    As much as I would love everyone to be a 'deeply integrated' technology user and use mobile phones as their primary way to connect to the internet (my company www.Amethon.com is one of the worlds first mobile browser specific analytics companies) for now the majority of websites are visited using desktop browsers (and ordinary desktop analytics)

    ....for now :)

    Cheers, Dean Collins www.Amethon.com

Leave a Comment

You must be signed in to comment. Sign In

Do you have strong opinions and inside knowledge about the topic of this article -- and do you want to share your insights, observations and points of view regularly with the readers of MediaPost? To be considered as a MediaPost contributing writer, please send pertinent info about your credentials, plus several column ideas and one example of your writing on the topic, to pfine@mediapost.com. Please see our editorial guidelines here first.

LOREN MCDONALD
  • Loren McDonald is vice president of industry relations for Silverpop, a leading provider of engagement marketing solutions for both BtoC and BtoB marketers.


AUTHORS

ARCHIVES

RECENT VIDEOS
Recent Email Insider Articles
Five Lessons Email Marketers Can Learn From @Sh*tMyDadSays   
If you track the Twitterverse, you've probably read about Justin Halpern, who converted his father's crusty,...
It's Holiday Season. What If Your Emails Don't Care?    
If you thought inboxes were already cluttered, just wait until this year's holiday season ramps up...
Button Up Your Email   
Have you ever found yourself standing in front of an automatic towel dispenser, waving your hands...
Customer Segmentation   
This is a subject we often talk about in apologetic terms when it comes to email...
I'm Calling Your BS   
As the year winds down, marketers seem to be doing two things: planning for next year's...
   
Email's Antisocial Sin   
In all the talk of social media and its influence on email marketing, it occurred to...
How To Avoid 'Back Alley Syndrome'   
Imagine you're walking through a store and see signs for a demonstration of a product you're...
Ways To Increase Conversions From Seniors   
A study by Focalyst shows that seniors (62+) using the Internet today have higher purchase intents...
Your No. 1 Upgrade For 2010: Lifecycle Marketing    
If you're already thinking about how to take your email-marketing program to the next level in...
>> Email Insider Archives 
ABOUT MEDIAPOST • MASTHEAD • MEDIA KIT • RSS FEEDS • PRIVACY/TERMS & CONDITIONS
©2009 MediaPost Communications. All rights reserved.
1140 Broadway, 4th Floor, New York, NY 10001
tel. 212-204-2000, fax 212-204-2038, feedback@mediapost.com