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HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
Retailers Finally Jumping On Green Bandwagon
by Chad White, Thursday, May 1, 2008, 2:00 AM

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Major retailers have finally accepted Earth Day as a significant selling occasion, as evidenced by their email marketing around the holiday this year. The number of emails from retailers that mentioned Earth Day more than tripled this year compared to last year. And if you include emails that included eco-friendly messaging but didn't explicitly reference Earth Day, then the number increased more than six-fold over last year.

Moreover, the percent of retailers promoting Earth Day in their emails quadrupled, increasing to 16% from only 4% in 2007. It's about time.

Last year, Earth Day got slightly more attention from retail email marketers than Grandparents Day. No offense to grandparents, but that's pretty sad. It was a relief to see retailers not only doing a much better job of capitalizing on the green movement this year, but also lending their support to help consumers cut energy usage, reduce waste and increase sustainability.

With gasoline prices soaring, temperatures rising and electrical grids strained, green issues will only become more prominent in the years ahead, especially if a Democrat is elected president. So if you missed the boat this year, go ahead and put it on your calendar for next year.

Retailers used a variety of tactics in their emails, from donating a portion of sales to green charities to promoting energy-efficient products and those made from earth-friendly and recycled materials. For example, OfficeMax promoted recycled paper, energy-efficient equipment and remanufactured products, while Norm Thompson highlighted apparel made from recycled cotton and bamboo and pointed out that their headquarters was one of the first green buildings in the nation. And Home Depot touted Energy-Star appliances and CFL bulbs, while Banana Republic raised money for the Trust for Public Land.

In addition to those emails that overtly mentioned Earth Day, there were nearly as many emails over the past four weeks that promoted green products without the holiday tie-in. For instance, REI had an email dedicated to the merits of cycling, and electronics retailers Crutchfield and Circuit City included messaging about recycling old electronics in their emails.

The number of Earth Day retail emails is still relatively small, but I think we've reached a tipping point, that retailers are finally jumping on the Earth Day bandwagon en masse. I expect that next year we'll see at least a doubling of Earth Day-related emails, which would put Earth Day in the same league as Breast Cancer Awareness Month in terms of the attention garnered by retail email marketers. That would be a big step in the right direction, in my opinion.

If you saw an Earth Day email -- retail or not -- that you particularly liked or that used an interesting tactic, please share it by commenting below.

9 comments on "Retailers Finally Jumping On Green Bandwagon"

  1. Christy Hiler from Cornett IMS
    commented on: May 07, 2008 at 1:11 PM
    For a different take on a retailer going green - you should visit

    http://www.attusapparel.com/attus-goes-green/

    Hilarious!!!

  2. susan seliger from my own
    commented on: May 01, 2008 at 4:25 PM
    Back to the original post -- for a moment anyway -- I am delighted that retailers have jumped on the green bandwagon. It is heartening to see that they have picked up on what their customer base has known for a while -- living greener and using products that help you do that, is not only vital but appealing and fun. We did an Earth Day newsletter at RiverWired.com -- we're all about living greener and having fun. We didn't jump on the bandwagon -- we like to think we are part of the bandwagon. And we say, the more the merrier -- Let's ride! (If you want to see the newsletter, come visit our site and sign up for the next one -- it's always Earth Day at RiverWired.) Susan Seliger, Editor-in-Chief, RiverWired.com

  3. John Caldwell from Consultant
    commented on: May 01, 2008 at 11:56 AM
    Sounds like this is turning into a conversation about profiling and segmenting....

    All I'm saying is that one size does not fit all and that it might not be wise to batch-and-blast messaging with political overtones to those who don't subscribe to the same belief.

    After all, isn't email marketing about getting the right message to the right person at the right time?

    If one subscribes to EcoUnit.com they should expect to get "green emails". On the other hand a subscriber to Bass Pro Shops with a 50' sport fisher might not have the same appreciation - and their money is just as green.

  4. Chad White from Email Experience Council
    commented on: May 01, 2008 at 11:35 AM
    I don't want to get into whether retailers are being exploitive of the green movement or if they're true believers, because frankly I'm not sure in every case. Regardless, my point is that there are many consumers that are convinced that global warming is real, that we use too much energy, and that we're not living sustainably as a nation. They want to do their part and live greener. Having retailers educate consumers about the availability of green products that they sell is a valuable service in that regard. For instance, HP sent an email promoting Energy Star computers. I had no idea there were Energy Star rated computers, so I was happy to learn that.

    To J.W.'s point, convincing consumers of a certain level of green sincerity is definitely an issue. Norm Thompson pointing out that their headquarters was one of the first green building and that they print their catalogues on 10% recycled paper helps. Bass Pro Shops and REI has also talked about their conservation efforts in the past. Stressing those kinds of things certainly makes you appear more genuine.

  5. John Caldwell from Consultant
    commented on: May 01, 2008 at 11:15 AM
    J.W. I wasn't trying to take you out of context and agree that, albeit from a different perspective, there is a risk of backlash from skeptical consumers. We all should be good stewards of our environment - that just makes good common sense.

  6. Paul Kalkman from GOemail
    commented on: May 01, 2008 at 11:06 AM
    I agree many companies stretch for a legitimate GREEN related message. But then again, some companies are perfectly aligned with Earth Day. Take my own Earth Day email campaign for instance... http://archive.constantcontact.com/fs050/1011240049692/archive/1102068275461.html Email marketing is all about Green Marketing, and Earth Day is the perfect opportunity to let let my customers know about it.

  7. J.W. Cannon from ING US Financial Services
    commented on: May 01, 2008 at 10:55 AM
    Let me just provide a follow up to say that I believe that it is the responsible thing to do to practice environmentally friendly living, and that my statement was not politically motivated in any way. It was only to illustrate a point. I actually applaud the efforts that Al Gore, the environmental movement, and American businesses are making to generate awareness of this issue, but that they should make sure that they practice what they preach before asking others to do the same. Otherwise, they all risk the backlash of skeptical consumers who believe that they are exploiting this issue to benefit themselves first and foremost.

  8. John Caldwell from Consultant
    commented on: May 01, 2008 at 10:31 AM
    I have to agree with J.W. Injecting politically correct messaging may actually backfire and turn consumers off. Aside from what the MSM may believe, the general public isn't stupid and I think sees this type of messaging for what it is - exploitation of junk science (coldest winter in 44 years, & 130 gallons of fossil fuel to make 100 gallons of corn-based ethanol) for profit. I'd be interested in seeing the immediate results of such messaging along side the long term impact to the organization sending it. I don't think that mommy will be as excited about an email message encouraging her to change all her light bulbs when little Jimmy can't have a bowl of corn flakes because it costs $18 a box....

  9. J.W. Cannon from ING US Financial Services
    commented on: May 01, 2008 at 9:09 AM
    Much like the way politics works, I get the feeling that retailers are going towards this green movement out of political expediency and profit, and not because they legitimately care for Earth Day and the environment. If there are so caring, they should better publicize and be more transparent with their own internal efforts to be more environmentally friendly rather than passing the buck on to and preaching to consumers. It is all too "Al Gore" to me, who has shown that it is very easy to to point the finger at someone else without first looking in the mirror.

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CHAD WHITE
  • Chad White is the Research Director at Smith-Harmon, a Responsys Company and digital marketing services agency. Visit his blog at http://www.retailemailblog.com/


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