Welcome | View My Profile | Sign Out
MediaPost Home About MediaPost Privacy/Terms Media Kit Sitemap
Publications Home News
Online Media Daily Media Daily News Marketing Daily Mobile Marketing Daily Search Marketing Daily
Daily Feed> Email Daily Feed> Video Daily Feed> Social
Online Blogs
Online Spin Email Insider Search Insider Behavioral Insider Online Publishing Insider Mobile Insider Video Insider Gaming Insider Performance Insider Metrics Insider Social Media Insider Just An Online Minute Daily Online Examiner Raw Blog
Media Blogs
Research Brief Diane Mermigas:On Media TV Watch TV Board Magazine Rack Media Creativity Notes From the Digital Frontier Digital Outsider Mad Blog Red White and Blog
Marketing Blogs
Engage:Hispanics Engage:Kids 6-11 Engage:Moms Engage:Boomers Engage:Gen Y Engage:Teens Marketing:Green Marketing:Sports
Magazines
OMMA Magazine Media Magazine
Subscribe
Feedback Loop RSS Feeds Archives Subscribe
Dec 2 Search Insider Summit (Utah) Dec 6 Email Insider Summit (Utah) Jan 11 OMMA Agency of the Year (NYC) Jan 12 MEDIA Agency of the Year (NYC) Jan 26 OMMA Social (San Francisco) Jan 27 OMMA Performance (SF) Feb 24 OMMA Metrics Measurement (NYC) Feb 25 OMMA Behavioral (NYC) Mar 15 OMMA Global (San Francisco) Apr 14 Search Insider Summit (FL) Apr 18 Email Insider Summit (FL)
Recently Concluded Events
Nov 3 OMMA Adnets (NYC) Oct 30 OMMA Video (LA) Oct 29 OMMA Mobile (LA) Oct 29 OMMA Mobile & Video (LA) Sep 23 Creative Media Awards (NYC) Sep 23 The Future Of Media (NYC) Sep 22 Online All Stars (NYC) Sep 21 OMMA Awards (NYC) Sep 21 MediaPost Live at Advertising Week All-Access (NYC) Sep 21 OMMA Global New York (NYC)
All MediaPost/OMMA Events Event Blogging Past Event Videos
Industry Events Calendar
2010 OMMA Agency of the Year 2010 MEDIA Agency of the Year
2009 Creative Media Awards 2009 OMMA Awards 2009 Digital Out-of-Home Awards 2009 Media Agency of the Year 2009 OMMA Agency of the Year
All Awards
Employment Situations Wanted Services Offered Post a Job
Briefs Reports Online
MediaPost Directories
Mobile Insiders Group
People Finder Edit My Profile View My Profile My Contacts My Calendar
HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
Kiss Your Registered Users Goodbye
by David Berkowitz, Thursday, July 24, 2008, 1:00 PM

SHARE

TOOLS

RELATED ARTICLES
TAGS:  Commentary, Social Media

MOST READ

If a user registers on your site but does so through a third party, can you count her as one of your registered users? This isn't a theoretical question. Publishers will have to ask this, and many related questions, as this era of openness and portability creates new challenges for digital media.

 

Some hints of what's ahead emerged this week at Facebook's F8 event in San Francisco, where I stocked up on T-shirts, nachos, and "Rock Band" tips. It was like summer camp, except the cool kids were developers rather than athletes, and the camp happened to be worth billions of dollars.

One of the highlights from F8 was getting more information on Facebook Connect, which will debut in the coming months. Here's a rough idea of how it will work for Citysearch, one of the program's launch partners:

1. Someone visits a restaurant listing Citysearch. She's not currently a registered user.

2. She wants to contribute restaurant reviews but doesn't want to register for Citysearch. Fortunately, Citysearch lets her log in with her Facebook information.

3. By logging in that way, she now has a number of features open to her on Citysearch, such as seeing which of her Facebook friends reviewed that restaurant, and the ability to share her ratings on Facebook.

Citysearch can expect a number of benefits from such an implementation of Facebook Connect:

1. More visitors should participate since there's no longer the registration barrier, at least for the visitors with Facebook accounts.

2. Those visitors logged in through Connect will probably spend more time on Citysearch than they would have otherwise.

3. Connect-registered visitors will wind up sharing some of their Citysearch activities back on Facebook, exposing Citysearch to a broader audience, with potential to build traffic and brand awareness.

As more people spend more time on Citysearch, pageviews will increase. Citysearch can then push its local and national advertisers to increase their ad spending, especially for businesses targeting the 18-35 demographic that should disproportionately take advantage of Connect-enabled sites.

Facebook Connect is just one example of how the registration model is changing. Google has the similarly named Friend Connect, MySpace launched its Data Availability Project, and then there's the OpenID platform. All empower publishers to let consumers log in to their sites with an existing third-party account.

It's still too early to tell exactly how all of these authentication options will affect the relationships publishers have with their audiences. Think of how site registration works currently: publishers can request as much user information as they want and then choose how to communicate with those users, whether through enhanced ad targeting, email newsletters, personalized site functionality, or other options. What happens when publishers give up that control?

This will all present three overarching challenges for publishers:

1. It's unclear how publishers will be able to communicate with users who register through third parties. 2. The third party has the right to change the rules along the way. What may be acceptable when a program launches may not be down the road. All of the third parties will be able to set different rules.

3. The changes won't happen overnight; there are many limiting factors. Some publishers will choose not to participate. Others won't have much of a reason for users to register and thus won't be affected. With Facebook Connect, any consumer who's not on Facebook will have to decide whether to register the old-fashioned way.

As much as publishers will benefit from third-party registration, the biggest beneficiary is going to be the third party. It's the third party that will set the rules and control the nature of the relationship between the publisher and consumer. That gives these third parties infinitely more power than they've had previously -- when they were publishers, just like everybody else.

3 comments on "Kiss Your Registered Users Goodbye"

  1. Matt Haupt from Doner Advertising
    commented on: July 25, 2008 at 10:36 AM
    I have a feeling that there might be some overlapping in terms of knowing who actually comes to the site. If I went to CitySearch and used my Facebook account, but came back at a later date and used my Gmail account, and then came back a month later and used another account, would I be counted multiple times? Would cookies be involved to make sure there is a minimum amount of overlapping?

    I do like the whole concept though, as a consumer. It is great to see the web "working together" instead of trying to keep someone on one single site the whole time. This is just the beginning and I love every aspect of it so far!

  2. Jim Lillig from Synergy Intermedia LLC
    commented on: July 25, 2008 at 1:24 AM
    the big winner is the third party such as Facebook, LinkedIn or even Yahoo (sing in with Yahoo user ID). Undoubtedly they will use the information on which groups or sites the person uses their identity to sign up to and then use that info to target ads to them.

  3. Robb Lewis from Retrevo
    commented on: July 24, 2008 at 1:51 PM
    David - is it the third party that has the control to determine what information they will share with the site or is the consumer ultimately in control? I think there needs to be some exchange of value here. If my service is providing the service the consumer wants, citysearch to use your example, then they should be able to determine the minimum set of information they get in exchange for providing that service. information is the currency and it should be some agreeable exchange between the user of the service and the provider of the service - not the 3rd party.

    Now of course service providers can require zero info and happily take what's provided for the added benefits of usage and exposure (continuing the facebook / citysearch example). BUT again, that has to be the agreement between the user and provider of the service.

    -Robb

Leave a Comment

You must be signed in to comment. Sign In

Do you have strong opinions and inside knowledge about the topic of this article -- and do you want to share your insights, observations and points of view regularly with the readers of MediaPost? To be considered as a MediaPost contributing writer, please send pertinent info about your credentials, plus several column ideas and one example of your writing on the topic, to pfine@mediapost.com. Please see our editorial guidelines here first.

DAVID BERKOWITZ


AUTHORS

ARCHIVES

Recent Online Spin Articles
The Loss Of Apprenticeships Is A Tragedy    
I had breakfast earlier this week with Bug Labs CEO Peter Semmelhack, a friend who is...
Time To Eliminate Vacation Policies?   
There was quite a stir a few months ago when an internal presentation about how Netflix...
A Simple Prediction For 2010    
I've decided that making predictions in a climate which is so tenuous and conservative could be...
Understanding Social Media 2.0: The Widget Is Dead    
The Internet was around for many years before it got its "2.0" designation. Social media has...
How News Spreads Today: The Media-tization Of The Big Black Phone    
When I was a kid, a phone ringing in the middle of the night meant only...
Caskets? Great Deals At Costco   
'm not easy to market to. I'm loyal to few brands. I shun most advertising. I'm...
End The Debate: Go Ahead, Charge For Your Online Content    
"Web communism" and "ubiquity is the new exclusivity" were among the lines being traded in a...
Coupon Clippers Proven To Drive Incremental Sales   
Digital couponing has risen dramatically in the last 12 months because consumers are more concerned with...
The Secret Race For Permission: Facebook Vs. Google Vs. MySpace   
There is a race going on that a lot of people don't fully understand -- but...
Brand Velocity And Your Business Model   
We often affirm the necessity of thoughtful consumer brand marketing that conveys and sustains the brand....
>> Online Spin Archives 
ABOUT MEDIAPOST • MASTHEAD • MEDIA KIT • RSS FEEDS • PRIVACY/TERMS & CONDITIONS
©2009 MediaPost Communications. All rights reserved.
1140 Broadway, 4th Floor, New York, NY 10001
tel. 212-204-2000, fax 212-204-2038, feedback@mediapost.com