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HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
Print Yellow Page Users Take Action
by Jack Loechner, Tuesday, October 28, 2008, 8:15 AM

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According to new research by Knowledge Networks on behalf of the Association of Directory Publishers (ADP), the ADP National Yellow Pages Study shows that 85% of the U.S. population used a printed directory last year. Independent publishers (those not affiliated with local telephone companies) enjoyed a strong share of this consumer usage, with 40% of overall Yellow Pages look-ups going to independent directories.

Larry Angove, ADP President & CEO, says that "The usage share number confirms that independent publishers still have growth opportunities in print... the fact that independents are responsible for 40% of overall directory usage... indicates to national advertisers and their CMRs that independent directories are a...  choice for their national placements."

Print Yellow Pages provides advertisers with consumers who take action after referencing a directory, says the study, with 78% of directory users contacting an average of two businesses:

  • Telephone contact is the most common action taken (93%)
  • In-person contact (31%)
  • Online contact (10%)
  • Mail (1%)

Learn more about the Association of Directory Publishers here.

1 person recommends this article. 

3 comments on " Print Yellow Page Users Take Action"

  1. Scott Cabell from RSG Marketing
    commented on: October 30, 2008 at 8:25 PM
    Yellow pages are far more than a reference book. When consumers turn to the yellow pages, they are usually ready to buy. For example, if someone comes home after a day at work and finds water running out the front door of their house because a pipe broke, they will almost always pull out the phone book and look for a plumber who takes emergency calls. Usually, the first five ads at any heading generate the most calls. However, if the information someone is seeking is not reflected in the ad, they will most likely keep searching until they find what they are looking for. In the scenario above, the key word is "emergency." If it's not in the ad, most consumers assume you don't offer it and will look at more ads until they find what they are looking for.

    Yellow pages are considered "directional" media where as billboards, newspapers, t.v., magazines and radio are considered "creative" media. If I am looking for a place to take my family out to dinner, I am not going to drive around looking for a billboard or turn on the television. Instead, I will pick up the phone book and flip to the restaurant heading to make my selection. That's how the phone book works... When a business advertises on billboards, t.v., radio etc., it just directs the consumer back to the phone book. For this reason, directional and creative media work very well together...

  2. Rich Wilhelm from Z&H Publishing
    commented on: October 28, 2008 at 11:43 AM
    Looks like this "research" was driven by THE media. Failing to acknowledge the hemorrahging of the directory business in a mass exodus to other media like S.E.M. The books are in great decline. Just ask your former Yellow Pages rep.

  3. Stephen Frohrip from Charter Media
    commented on: October 28, 2008 at 8:53 AM
    Yellow pages are an end destination usually used after a purchase decision is wrapped up. A more interesting piece of research to me would be what caused the customer to choose one phone number over another. For instance, in a major metropolitan area there might be hundreds of plumbers. How or why do people choose one over the other when the faucet leaks? Yellow pages are simply a reference book, how it connects to other media which passes customers through it would be far more interesting information.

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JACK LOECHNER
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