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HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
Confessions Of A Twitter-aholic (Who Likes Marketing)
by Cory Treffiletti, Wednesday, October 29, 2008, 9:32 AM

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I finally understand what Twitter is all about!

For the last year I've resisted Twitter because I didn't understand the attraction. I didn't understand what all the hype was about and I didn't understand why anyone would want to continuously update the world about what they were doing. More importantly, who would want to hear from me throughout the course of the day? It seemed intrusive and unnecessary. Then I signed up and started using it (thanks to Ryan Swagar -- it's all his fault). Now I realize that Twitter is fun for all ages!

From a consumer perspective, I find it interesting. It's a communication tool that creates a platform for spontaneous thought, whether introspective, educational or otherwise. I started following people on Twitter because I know who they are and I like hearing what they have to say. That quickly expanded to finding brands and companies that I enjoy reading about and having their Twitter-digests show up in my tracker. Now I've started following people based on the types of topics they write about and my list is ever-expanding. It's the Facebook news-feed on a much grander level. My "friends" can say whatever is on their mind and I can choose to read it or pass it by.

From a marketer's perspective I find this immediate line of contact to my consumer's to be quite attractive. If a consumer has signed up to follow-me, I can immediately disseminate branded messaging and links to branded content, knowing that it will reach my target audience. It's a CRM tool with little to no cost. The power of Twitter lies in its ability to be immediate. If you're searching for a focus group to respond on a topic, shoot out a note! A loyal group of consumers are only 140 well-thought-out characters away!

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From an agency perspective I can leverage Twitter, Google Insights, Google Trends and Quantcast research to build observations into the mass psyche. I can use these tools to pull together a snapshot of what the world is thinking about and see how my messaging fits. Want to know what people are saying about your brand? Search through Twitter and find out. Share your ideas and see what responses you get. If you get no response, no harm no foul, right?

I'm thinking of Twitter as "short attention span theatre." It's like a newsfeed for the ADD. In today's world of immediate gratification, the platform allows for a quick perusal of ideas and information and a way for a person to determine the flow of their mouse clicks while surfing the Web. You can start a session online by visiting Twitter and launch outward in any of hundreds of thousands of directions to pass the time. I tend to focus on industry and marketing-related topics, but I've also started using it as a music discovery engine, reading what artists and bands other people are listening to, and viewing the links to their sites!

The upcoming election has blown Twitter right into the mainstream, with people commenting day in and day out about their choices and the issues that are resonating with them. It remains to be seen whether these people will still be loyal after the election, when the dust has settled and the new President is elected. Whoever it may be, I wonder if they will see tools like Twitter as a means of disseminating information and managing public opinion?

Twitter is a launch-pad for ideas, and I'm pretty amazed about how easy it is to use, but as I mentioned in the subject line, I started realizing that in just three days I'd become something of a Twitter-aholic. So I'll likely ratchet it back a little bit, but if you want to see how I use it, Twitter me and follow my tweets -- and we can talk more about whether it's a burgeoning communications tool or just a way to waste time online

15 comments on "Confessions Of A Twitter-aholic (Who Likes Marketing)"

  1. MARLA STONE from South OC Wellness
    commented on: October 30, 2008 at 3:51 PM
    For someone that is new to all the social networking, dating sites and twitter this and that...I just want to get my message out .....without spending a fortune, and I realize that on-line avenues are fabulous whatever which name you want to call it....tweet, twitter, blogging, social networking it all works for me. www.Perfectlypaired.com will be coming out between Thanksgiving and XMAS and will offer singles the opportunity to prepare to be perfectly paired. As a Licensed Clinical Social Worker for the past 15 years it is no secret that dating sites are not the perfect solution to finding an "ideal partner". The real secret is in Self Discovery, Identifying criteria, Revealing your Wants & Needs and Uncovering ways to Improve your Relationships. www.perfectlypaired.com will offer all of those options to finding your "Ideal Partner". Marla Stone, LCSW Relationship Expert marla@southocwellnessc.om www.southocwellness.com

  2. Bill Whetstone from TVisio.com
    commented on: October 29, 2008 at 5:32 PM
    Attention Deficit Disordered may be a valid scientific/medical description of Twitterers and Plurkers who lurch from one stimulus to another without in depth analysis. But another viewpoint is the description may be valid but not accurate judgment of attention performance. Microblogs contribute to rapidly growing communities and relationships we cannot fathom the full value so far. Just because most marketers struggle to monetize the phenomena today does not prove it has no important value tomorrow.

  3. Marco Gervasio from Nurun
    commented on: October 29, 2008 at 4:57 PM
    You know, you can follow who you want as long as they are interesting, as you say Eric. In that sense, if one chooses to follow people who share a specific interest (i.e. people in my industry), not only is it a choice but completely normal, rooted in our human nature (we are herd animals…). By experience, in social networks, the fan, the passionate, or the dedicated loves to link up with people who can discuss and share around a precise topic.

  4. Eric Wu from Fuser.com
    commented on: October 29, 2008 at 3:30 PM
    Cory's observations are spot-on. The beauty of Twitter (and its nanoblogging clones) is the way it reduces the friction involved in communicating. Not only is it simple and easy to send 140 characters on what you're doing, it's of minimal consequence. Try out some messaging, propose a conversation topic, ask a question...if it doesn't strike at the right place and time, it will quickly scroll away into oblivion. As a consumer of Twitter, keep the same principles in mind - there's lots of inconsequential tidbits that, while providing spice and color to the zeitgeist, aren't going to ruin your day if you miss them.

    Need to stop paying attention to your Twitter-feed because you're focused on "real work?" No problem, you probably didn't miss that much.

    Need to get a sense for what's on people's minds? 2-3 minutes flipping through the feed should catch you up. You might even find some tidbits that spark a conversation with the "tweeter" or send you in a new direction of exploration.

    For the folks who are skeptical about its value, I have to admit I was in your ranks before I actually started using it. Like all social media, the key is participation. The more you use it and contribute to it, the more you get out of it.

    Additionally, I disagree on the strategy of finding a small group of high quality people to follow...if you only follow people like you and with your interests you'll never get new perspectives. Follow a wide range of people, from people who look interesting in your geo to people who look interesting in your industry/interests to people who plain look interesting (I always find @pkedrosky tweets fascinating, even when I disagree).

    Follow promiscuously! It's very easy to un-follow if the person is filling your feed with garbage. Tweet with abandon, let your real personality show through and don't worry about staying "on message." The more you show "the real you" the more likely you are to make genuine connections who will actually be valuable as you turn to your Twitter network to get things done.

  5. Marco Gervasio from Nurun
    commented on: October 29, 2008 at 3:12 PM
    Yeah, there is not much here:

    http://twitter.com/CoryTreffiletti

    if that's you Cory...

    ;-)

  6. Marco Gervasio from Nurun
    commented on: October 29, 2008 at 3:10 PM
    There are so many options today to keep your networks of people informed about what you are doing. For friends, I maintain my general "life" status on Facebook, a logical choice.

    At first, I did not know what to do with Twitter. I did not want to duplicate what I already did on FB. So, I decided to use Twitter on a professional level. It allows me to share thoughts with my peers. I truly use it as a micro blog. I provide insights. I make it useful for me (like a diary or thought collector for future presentations) and for the readers who may get inspired from the feed.

  7. Tom O'Brien from MotiveQuest LLC
    commented on: October 29, 2008 at 12:46 PM
    Cory:

    How can you publish this article without including your twitter handle?

    @tomob

  8. Paula Lynn from Who Else Unlimited; hollywood5459@verizon.net
    commented on: October 29, 2008 at 12:12 PM
    I wonder how many of the Sheepsters have followed social volunteers who actively donate their time to worthy causes from collecting winter coats and handing them out to holding abandon babies in nurseries - of course there a millions of other dedicated causes. Which begs the question - how much time to those volunteers have to twit?

  9. John Maler from The Indy Group
    commented on: October 29, 2008 at 11:37 AM
    Hi Kelly - I see your point. But I have started to feel differently now that I'm networking with other marketing people on twitter. I've sent out questions regarding our profession and had some interesting responses. It seems that the better the network you "twitter" with, the more valuable it becomes. I'm still trying to figure out how to find the best people to follow, but there are a few search tools out there. What do others recommend?

  10. Kelly Quintanilla from GFT
    commented on: October 29, 2008 at 11:14 AM
    As a marketer, I see how it can be useful. But as a consumer/average Jane, I'm still not sold. I certainly don't care what my friends/acquaintances are doing every second of the day, and from a consumer perspective, I'm not interested another way for companies to sell to me.

  11. Paul Daigle from KinDigs
    commented on: October 29, 2008 at 11:14 AM
    Twitter demonstrates both the benefits and the weaknesses of the Lifestream concept. The benefit is being able to remain immersed in our tribes in order to stay on top of information, ideas and trends. The weakness is that the more groups and associations we bring to the app, the less coherent all that data becomes. This is the root of social fatigue. Today's social apps are showing us how we'll all communicate in the future. Twitter proves that micro-blogging will play a big role. But any form of social networking without robust data and relationship management doesn't scale, so digital life doesn't scale. As we build our networks, we see all the benefits these new technologies bring. But once our networks reach a certain critical mass that value becomes harder and harder to mine. If we can view these streams through group filters of our own design we'll experience the people and data we want to experience at any giving moment, on demand. Until that day we'll continue to live on a double-edged sword.

  12. Carl LaFong from McMann & Tate
    commented on: October 29, 2008 at 10:30 AM
    I'm hoping we can access this column in a year or two and we can laugh at ourselves for wondering what all the fuss about twitter was all about.

  13. Brian Olson from Video Professor, Inc
    commented on: October 29, 2008 at 10:21 AM
    I remain unconvinced about Twitter, simply because of all the attention it's getting. But what is it really doing?

    I'm a firm believer in social media, but in this case, not all a twitter about twitter.

  14. John Maler from The Indy Group
    commented on: October 29, 2008 at 10:00 AM
    Cory, I'm a marketing guy, too, and I've reached a similar conclusion recently. Although I'm wary of how much time and attention twitter and other social apps can consume! I find it easy to get "lost" in those resources meeting people and learning about stuff. That's all good and fun and educational, but I keep realizing that my real job still needs to be done. So I can see the need to "ratchet it back".

    I think the real key is finding only a select few to follow online so you can stay focused on the most important topics. I've not found a good way to do that yet. Have you?

    Finally, What's your twitter id? I'm jmaler.

  15. Juan Garcia from Kloo
    commented on: October 29, 2008 at 9:57 AM
    Hi Cory I'm also a fan of twitter. I write you from Chile. But in my country there is almost no brand doing twitter.

    Could you please mention some of the brands and/or companies that you think are doing well ??

    Thanks

    Juan

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CORY TREFFILETTI
  • Cory is president and managing partner for Catalyst SF. Contact him here.


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