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HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
My Top Problems With Online Video
by Tom Hespos, Tuesday, July 11, 2006, 12:00 PM

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Those who know me well know that I have a rather controversial stance on online video ads: I think a lot of people will make a lot of money in the short term on preroll and standalone online video, but I don't think that trend is sustainable for the long haul. I believe this because at its core, the Internet is not a passive medium, so dispel any visions you might have of people leaning back in front of their PCs for significant lengths of time. The Internet's attraction comes from its interactivity.

That issue aside, online video ads are making a big splash right now. As the preroll format in particular seems to be getting bigger and bigger every day, I see a few additional problems that I think ought to get fixed pretty quickly:

The "video outta nowhere." Folks, it's fairly well-established Netiquette to let people know if you're linking directly to a video asset. I don't know precisely when this guideline was abandoned, but I've been noticing a disturbing trend lately, particularly on news sites. A link spawns a video player with no advance warning, and I'm left thinking, "Hey, where's the text? I didn't want to watch a video now." Back button ensues.

The thing is, it's completely obvious why some sites are doing this now. They're doing it because they want to drive more traffic to their videos so they have more video ad inventory to sell, and some sort of visual cue that a video is on the other end of the link would decrease traffic to it.

But what about the people on handhelds, slow connections or incompatible devices? Forgot about them, did we? Videos outta nowhere are rude. Cut it out.

Contextless prerolls. Speaking of videos without warning, could we please provide some context for the people who click to see a video of, say, three guys smashing a network printer to bits with a sledgehammer, and end up seeing an Acme commercial? As much as we'd like to think that people have an expectation of preroll ads before they get to see content, that just ain't so.

It's certainly not the expectation for YouTube videos, or clips from sites where video prerolls don't underwrite the content. And last I checked, these guys were serving more video than the folks running the prerolls do. So let's give these preroll ads some context so that people don't end up thinking they've clicked on the wrong link. How about something along the lines of "The video you selected will begin in a moment, after a word from our sponsor"?

Lack of creativity with the preroll format. Joseph Jaffe puts together a much better creative rant than I do, so I won't step on his toes. That said, allow me to point out that no one ever said :30s and :15s were the preroll standard. If you can get your message across in 17 seconds, why not do it? Your online buyers will find a way. And if you can't cram everything you need to say into a :30, why not try a :43? By all means, get your point across as quickly as possible, but don't simply shovel your TV :30s online because you don't feel like taking advantage of what the interactive media can offer.

Expectations of viral infection. Just because a video exists online doesn't mean there should be an expectation that the video takes off virally like the next "All Your Base" or Jib Jab political spoof. Ads have to offer something of value before they're passed back and forth in any volume. It might be humor value, informational value or something else entirely, but by and large viral passalong doesn't really happen to run-of- the-mill commercials. I mention this only because quite a few of my online advertising colleagues have mentioned to me lately that their clients' expectations involve some sort of viral component, as if viral success is some sort of magic pixie dust that agencies can sprinkle on creative to make it infectious. I've said it before and I'll say it again: There is no creative agency that can consistently induce a viral effect when their client has 100 percent control over the message. That's just how it works. Sorry.

Online video will continue to be hot for at least a little while, so let's try to keep these things in mind as we shape this ad offering.

13 comments on "My Top Problems With Online Video"

  1. Charlie Ferguson from SuBRepublic
    commented on: July 30, 2006 at 7:05 PM
    Check out www.subrepublic.net. Beacause there are limited outlets to view independent/underground art and expression, people have no choice but to embrace online video. Besides, very soon you will be able to watch online content from the bigscreen tv in your living room. : )

    C* - SuBRepublic (co-founder) subrepublic@subrepublic.net

  2. Todd Wilson from Ant Farm Interactive
    commented on: July 11, 2006 at 4:18 PM
    I completely agree, online video advertising when not explicitly requested (and who does that?) is incredibly intrusive and intensely annoying. The internet is such a malleable medium with so many opportunities - why would you pigeonhole yourself into passive video to sell product anyway?

  3. Michael Durwin from Fuse
    commented on: July 11, 2006 at 3:01 PM
    It's great to see someone talking about online seriously, not just the ltaest video on YouTube called "Monkey slap". Like most multimedia, say Flash for instance, there is a bit of floundering that goes on until marketers figure out how it can be effectively leveraged. YouTube may not help anyone market their product to any great ROI but it certainly helps branding to a point and more importantly helps push the medium into everyone's household. My company recently did a product launch for a large European sporting goods company that is making inroads into the US. We were, if you'll pardon the pun, pitching a tent that opens in 2-seconds when thrown in the air. We created a fun and informative Flsah microsite that is currently rolling into a more traditional ecommerce site. We did public relations, additional advertising and a series of commercials. The commercial spots each run 10 seconds. These have proven quite effective since so many brodcasters are toying with non-traditional spot lengths. In order to really leverage the assets we also posted the 5 spots that played in Prime Time on the web site along with the additional 6 spots that didn't make it to air. The web site also contained some news footage about the tent. We also took advantage of the growth of community video. After all, the assets were already produced, why not repurpose them? We built a MySpace site for our tent that held pictures, a couple of the spots, some links, etc. We also posted the spots on YouTube. We found an immediate spike in site visits as well as additional home-made videos of the product starting to pop-up. In the end we're of the opinion that online video went a long way toward driving traffic, increasing brand awareness and in the end increasing sales by 350%. Of course we may just be riding the crest of online video that will fade just like HotorNot.com, but, after all maybe that's what the web is all about.

  4. Linda Lopez from Tellmedia Communications, Inc.
    commented on: July 11, 2006 at 1:31 PM
    Oh, Tom, I like me some common sense and you got it. OnlineSpin is one of my top two favorites of the MediaPost pubs, and I've read quite a few good articles in the short time that I've been subscribing, but yours is the first that motivated me to say thanks! I use my computer to work (punctuated by the occasional entertainment break) and I don't like marbles thrown in my path when I'm on deadline and looking for something. I agree wholeheartedly with your points -- and I like your writing, as well. -- Linda Lopez

  5. Lindy Sieker from Empower MediaMarketing
    commented on: July 11, 2006 at 1:30 PM
    Amen!!

  6. Tom Hespos from Underscore Marketing LLC
    commented on: July 11, 2006 at 1:18 PM
    Chris:

    If I want pay-per-view, I'll click my cable TV remote.

    Yes, the end user is always in control, but the biggest mistake advertisers, marketers and the media business in general has made with the Internet is to treat it as a one-way medium.

    I won't go so far as to say that passive communication online is dead (it's not), but I will say that I think more communication value is derived from human interaction online than from pushing messages at them.

  7. Troy Hanford from Flying Colors
    commented on: July 11, 2006 at 12:55 PM
    I agree. But, to extend this thinking, and consider the not so distant future... how will the Internet and TV (and I guess the cellphone) converge, or will they?

    I don't think they will. But, I do think the Internet's broad pipes will create the next generation of TV, not 500 channels, but 5 million channels. And, just like in this generation of TV, their will be live streams and VOD.

    FYI, I work for a company that has been developing, producing, and managing Business-TV networks for more than 10 years. And, we are now turning our attention to Internet TV channels. Today, they are interesting, at best, for all the reasons you suggest regarding why people "use" the Internet. But, when that broadband pipe gets connected to your TV, the amount of content available will explode.

    I think it will be a Christmas in 2007 or 2008 when the game consoles, the DVDs, DVRs, and TVs all have a simple broadband internet connection built in. That will be something to see.

    I would be interested in writing an article about this. Anyway, I would be interested in what you and/or anyone else thinks about my comment(s).

    Thanks, Troy

    thanford@fc-tv.com http://www.fc-tv.com

  8. Max Kalehoff from Nielsen BuzzMetrics
    commented on: July 11, 2006 at 12:51 PM
    When we're online, we tend to be in a browsing mode, where we expect to efficiently scan and skip from page to page. Video -- and similarly sound -- is a richer, more intimate experience. Video can be more captivating and emotionally impactful, but it also is disruptive and forces attention. And that is contrary to our expectation of what efficient, enjoyable surfing should be. This is not a rule, but certainly a dissapointing trend. Listen up, marketers: online video ads annoy your customers!

    Conclusion:

    1) Advertising usually is irrelevant and woefully inefficient. 2) Couple the forcefully captivating nature of video with irrelevant ads and you're left with a compounding problem.

    Online video ads may have a place, but hopefully their challenges will signal the larger, broken state of video advertising -- particularly on network and cable television. And the answer is NOT ad-skipping technology.

  9. Chris Larsen from McDonnell Haynes Advertising
    commented on: July 11, 2006 at 12:45 PM
    Re: "Internet is not a passive medium..."

    While Web 1.0 and 2.0 may be all about interactivity, implicit in the strength of the Internet as a transport medium for all forms of communication is that the individual will ultimately dictate whether it's active or passive. Aren't you looking forward to a time when TomTV lets you program your own entertainment from billions of pieces available on-demand-pay-per-view content? I am (ChrisTV, that is).

  10. Ryan Reed from Matrix Solutions
    commented on: July 11, 2006 at 12:41 PM
    If you're looking for what sticks with online ads, it's minimilism. People don't want to sit through a 30, heck even a 15 second add for a 45 second video. Stick with what works. A simple 3 or 4 second still frame with the sponsor's message. You could put these in front of YouTube videos and see very little drop-off in viewers. Compare that to what you'd get if you put 30-second pre-rolls in.

  11. Jim Buch from Alice Research Ltd.
    commented on: July 11, 2006 at 12:39 PM
    Techies---

    It rarely fails. "Original Thinking" vs no knowledge.

    "This stuff is so new and great that the old rules are no longer valid."

    Acceptance of this thinking led to the loss of untold billions of dollars in the prior rush to web commerce "that will change everything"...

    But not everything has changed. That much.

    Foolishness over newness.

    You can count on it.

  12. mike lian from great eastern secs
    commented on: July 11, 2006 at 12:31 PM
    what do you think of viewpoint corp.'s technology?

  13. Kathy Anderson from AMSOIL INC.
    commented on: July 11, 2006 at 12:28 PM
    I couldn't agree with you more! I hate video that comes out of nowhere. It's distracting and assumes I want to watch the ad, which I rarely do. I click out of it as fast as I can without giving it a thought because I'm so irritated.

    Another thing I don't like is having stories on websites, such as MSN, that is only available in video format. I want to read the story. I don't want it to be said to me on video. Especially when I access news from work, where I don't have access to sound.

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TOM HESPOS
  • Tom Hespos is President, Underscore Marketing LLC.


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