Wednesday, April 4, 2012
Nina Lentini, April 4, 2012, 9:53 AM
  • Fiat 500 Sales Hit Record For March San Francisco Chronicle

    There were 3,712 sold in the U.S., a record for the sporty Italian subcompact since its relaunch a year ago. Chrysler, which is controlled by Fiat, reported the biggest sales increase of Detroit's Big Three, up 34% from a year earlier. That topped analysts' forecasts, boosted by strong sales of sedans and Jeeps. General Motors and Ford posted gains that trailed estimates, rising 12% and 5%, respectively. Read the whole story...

  • Customer Service Drives Supermarket Favoritism Ranking Supermarket News

    The May issue of Consumer Reports finds that regional supermarket chains that emphasize customer service dominated its list of shoppers' favorite food retailers. Wegmans Food Markets, Rochester, N.Y., was the top-rated supermarket in the survey, which polled more than 24,000 consumers who are subscribers to the magazine. Wegmans, which operates in a handful of Northeastern states, was followed in the top 10 by, in order: Trader Joe's, Publix Super Markets, Fareway Stores, Costco, Harris Teeter, Demoulas Market Basket, Raley's, Hy-Vee and Stater Bros. Read the whole story...

  • Study: Social Media Blunts Impact Of Negative WOM Chain Store Age

    According to the findings of its annual Call Center Satisfaction Index, CFI Group said that social media commentary after a call center experience can have a counter-intuitive impact. "What we are seeing is that, if you have a bad experience, you post it once on Facebook for all to see and then you're done with it," said Terry Redding, director of development and delivery for CFI Group. "By the same token, we are seeing good experiences posted in the same way. In fact, we've observed that positive comments generally outweigh negative ones almost as a rule." Read the whole story...

  • Cars Flying Off The Lots As U.S. Sales Soar Wall Street Journal

    Four years ago, a sharp spike in gasoline prices helped push the three U.S. auto makers to the brink of collapse. Now, $4-a-gallon gas is having the opposite effect: it is helping to keep U.S. sales on an upward track. Last month, consumers' thirst for small and fuel-efficient cars was a prime factor in driving light car and truck sales nearly 13% higher than a year ago. General Motors Co. said it sold more than 100,000 cars that get 30 or more miles on a gallon, its highest ever and nearly half of the 231,052 vehicles it sold. Read the whole story...

  • Americans With Spanish-speaking Roots Unsure 'Hispanic' Fits PewHispanic.org

    Just over half say they most often identify themselves by their family's country of origin; just one-quarter say they prefer a pan-ethnic label.Moreover, by a ratio of more than two-to-one (69% versus 29%), survey respondents say that the more than 50 million Latinos in the U.S. have many different cultures rather than a common culture. Respondents do, however, express a strong, shared connection to the Spanish language. More than eight-in-ten (82%) Latino adults say they speak Spanish, and nearly all (95%) say it is important for future generations to continue to do so. Read the whole story...

  • People More Likely To Pay Car Loans Than Mortgage USA Today

    An analysis of about 4 million people who had at least one open auto loan, bank card and mortgage in 2011 found that about 39% of consumers were delinquent on their mortgage while current on their auto loan and credit card payments.In contrast, 9.5% of consumers were delinquent on an auto loan while current on their credit cards and mortgage. "Consumers need their cars to either get to work or seek employment," says Ezra Becker, vice president of research and consulting at TransUnion, citing the "still stubbornly high" unemployment rate of 8.3%. Read the whole story...

  • P&G Finds Employees Watching Vids, Listening To Music Cincinnati Enquirer

    The computers were running so slow, the company's IT staff started looking into it and found more than 50,000 YouTube videos were being downloaded from the computers every day and P&G employees were listening to 4,000 hours of music a day on Pandora. According to an internal memo obtained by the newspaper, the digital emergency led P&G to block Pandora and Netflix "as a first step." Read the whole story...