A Clickable World Revisited

You never know with kids. At a local university last week I was doing my "gadget guy" routine for a class of Comp Sci 101 students. This is a little dog and pony show I perform each term that walks students through the editorial side of the tech and digital media industries. It also gives me the opportunity to cart out the latest toys manufacturers send me for review. Amidst all the wizardry -- the Kindle, the palm-sized HD camcorder, the laptop HDTV, etc. -- one bit of coolness got a satisfying "ooh." They really perked up when I whipped out my Android-fueled G1, pointed it at the UPC code of a student's Coke bottle and pulled down Web sites, pricing, and alternative online retail sources. "Kewl" they uttered, though barely awake.

UPC codes are fine, and the long-promised rise of QR codes, EZCodes, et. al. in the U.S. are all well and good. I am still waiting for all of this to standardize a bit more. I have downloaded several Android and iPhone apps that scan objects and return information with mixed results. I suggest some of these companies work a little more on the return path of their systems and not just the basic WOW factor of physical world searching. The ShopSavvy app I used in class is very good, if only because the information it returns is nicely categorized into Web and local resources, reviews and even a price alert when the cost hits a certain point. The visual clarity of the results rather than the wizardry of the device are the real value-adds here.

Amazon's iPhone application has an Amazon Remembers tool that sends a snapshot of any object and returns a related item from their catalog along with user reviews and a click-to-buy opportunity. The neat thing about the Amazon system is that reportedly it is human-powered via Amazon's Mechanical Turk pennies-per-task online workforce. This leads to some unique results. I tried using a random snap of a roomful of cats and I got back an offer for cat treats. That is where I say "Kewl!"

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The general concept of using the mobile phone as a bridge between physical reality and the great cloud of Internet information is staggeringly powerful. At the first OMMA Mobile conference years ago we engaged this idea in a panel I called "A Clickable World." The prospect of using your phone on the real world in much the way we use the desktop mouse on Web links excites me beyond measure.

Move away from the UPC codes for a second and just ponder the informational possibilities. "Who the hell is Horace Greeley?" a visitor to Greeley Square might ask in front of the weather-worn statue. Why not take a shot of it and get more information than can fit on a brass plaque? Why is the tower at Pisa leaning? Take a picture, get an answer. What is the crash safety record of that Mazda Miata I am eying on the showroom floor? Why not take a snap and get a search box beneath it that lets me run a specific query against the image? Better still, combine voice search with image search and let me take a picture and ask a question about the object.

We talk about mobile users accessing the Web from their phones, but the real revolution is when the phone makes the world itself as interactive as the Web. When objects in the physical realm essentially become clickable items that can deliver back all kinds of information, then we are changing the game in the way we work and think in the world. Imagine then taking the simple Google AdSense model of targeting and layering that onto this system. Marketing offers could be fully contextualized, not only to place and time but to points of interest. What if that snap of Horace Greeley's statue could also point me to the nearest bookstore with publishing or New York history tomes in stock? Or, if it had my visual search history in mind, the results themselves could be shaped by my known interests?

Getting there will be half the fun, of course. As I play with the different systems struggling to make the physical world interactive, I am not convinced that the dedicated scan code is preferable to a visual database. Both approaches have inherent weaknesses. The scan code is just difficult to apply everywhere without making the world look like a grocery store shelf. A visual database is hard to build richly enough to encompass the range of places and interests we want it to recognize. It is hard to hotlink the world.

Ideally I would want my mobile search tool to recognize most major locations so it can tell me something about objects within them. Perhaps knitting together GPS with visual search might be a solution. It would be a shame to lock this system down into paths that only marketers imagine and activate with scan codes. I would love to see a real-world-mobilized search engine that is prioritized from the bottom up, from users somehow telling us what they want to click on and know about the world.

But let me click on you, dear readers, and ask which mobile scanning engines you are using. There are so many and my iPhone and G2 are already filling up. Tell me what options I should click on next.

Tags: mobile
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6 comments about "A Clickable World Revisited ".
  1. Dean Collins from Cognation Inc , February 10, 2009 at 1:31 p.m.

    Hi Steve as you know i've been saying for years,

    "QR codes are the right mouse click of anything physical"

    When i explain it this way to my clients they automatically get what mobile 2d bar codes are all about and why people have been raving about them for years.

    www.Cognation.net/QR

    Cheers,
    Dean Collins

  2. Gus Klein from LA GAY AND LESBIAN CENTER , February 10, 2009 at 1:36 p.m.

    The Tricorder has arrived.

  3. Beetle Bailey from Indie , February 10, 2009 at 1:52 p.m.

    Obviously Enkin kind of set the world on fire there when the Android Challenge 50 were announced. Another great solution that is not that much of a budget challenge is Snaptell (they also have an iPhone app, superior in my opinion to Amazon's--for now). What I find equally interesting are the new wave of "prosumer" facial recognition apps. Clickable people are much more intriguing than clickable statues! I also wanted to mention that I think the "more info"-ing of the world will occur, like most technological evolutions, as a mosaic. Brands will spend dollars so guys like me can deliver their customers experiences and information, museums will enable their collections and then share their technology. Maybe even spread it around the local neighborhood to other properties. You can kind of imagine data collective of commercial and public interests growing around, for example, Boston's Freedom Trail. Faneuil Hall might offer commercial clicks, while historic sites offer educational clicks--both with social aspects. Fun idea.

  4. Lauren Brubaker from Internap , February 10, 2009 at 1:54 p.m.

    As a Gen-Yer, I would like to advocate for the removal of the word "kewl" from the vocabulary of others. Young people do not actually use that word, and it makes us cringe when we hear it.

    As for the article, I believe we are a ways away from the mainstream population engaging in real world mobile scanning, but as marketers, we must prepare for a world where this exists, because it will surely happen in the future.

  5. Jim Dugan from PipPops LLC , February 11, 2009 at 9:31 a.m.

    Hey Lauren, would we get a more favorable response from you if we use QL?

  6. Ian Foster from QRMe , February 11, 2009 at 1:33 p.m.

    Nice article. There still needs to be a ratified standardisation of QR code keywords if we want this technology to mature and be taken up mainstream*.

    For example SMS and SMSTO keywords are used by different vendors. Google have attempted to set the standards early. Just hope, for the technologies sake, people start to adhere it. (http://code.google.com/p/zxing/wiki/BarcodeContents)

    *The biggest barrier to QR codes being used day in, day by people is cost. Who wants to scan an advert and pay for the connection time ?

    Once the UK has sorted out the (soon to be) spare analogue spectrum and forced o2/Vodaphone to give up some of the 2G spectrum to it's competitors and 4G licences are released I'm sure more of the mobile phone operators will start bundling surf time into contracts.

    The're all aware Goolge's in the background probably waiting to nab some of the spectrum and provide a free service (with adverts of course).

    Regards
    Ian

    Founding creator QRme.co.uk