Where's The Lettuce?
A recent Crate & Barrel email included in our Email Design Look Book provides the answer to the missing ingredient. The May 1 email promoted knives with a minimalistic design that used silhouette photography of the knives and simple blocks of product information. The design is nice and clean, but what makes it exceptional is the ribbon of lettuce used as the bottom border of the primary message block. Smith-Harmon designer Ellen Bolotin, who brought the email to our attention, says that "the lettuce on the bottom just makes me laugh."
That's what so many emails are missing -- a little, cool crunch-a-little lettuce. Most emails are all business, all beef. While effective, there's something a little boring and joyless about them.
Many people view their inboxes as stressful places, so delivering a little unexpected delight is well worth the effort -- and likely to make opening your email feel less like a chore.
Here are some other examples of marketers taking the time to add a little lettuce to their email designs:
So after you've perfected the beef of your email message, don't forget the lettuce.
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Chad White is the principal of marketing research at ExactTarget, a global provider of cross-channel interactive marketing software-as-a-service solutions. Visit his blog at 
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