New Desktop Tool Builds Customer and Employee Retention

  • December 6, 2000
QuickTake, a division of Greenfield Online, has announced several major technological innovations to its real-time, self-directed survey tool, incorporating new online, voice recognition and wireless capabilities. The new QuickTake is believed to be the only Web-based information ASP (application service provider) that enables users to gather real-time information from both online and offline respondents. QuickTake's custom clients now can survey customers, consumers, employees and business partners anytime, anywhere, whether they are tethered to a PC and/or the Internet or un-tethered, via PDAs (personal digital assistants), two-way pagers and the telephone, through interactive voice recognition (IVR) technology developed by NetByTel. The site, designed by Primix Solutions Inc., also features new functional enhancements that provide customers with a more flexible and robust set of innovative tools for information gathering.
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