[Jack] Lord knows, others have tried to find you over the years, as Newman details
in some telling anecdotes. "Account holders display their curiosity on Web sites ranging from Complaints Board and Epinions to You Tube," Newman writes. "For them, the persona of
Citibank's letter writer has become an enduring enigma of customer care," he writes.
Citibank won't say anything about the genderless person with the precise penmanship except: "We are proud of S. Larson." Just like a doting parent.
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