• CNET, Monday, November 12, 2012 4:02 PM

Over the weekend, social media management company Hootsuite sent many of its free trial users an upsell offer to the paid premium service, but botched the send so that hundreds of addresses showed up visibly in the "To" field. In an email to the affected customers, Hootsuite explained that the error was due to its integration with one-time competitor Seesmic, which the company purchased in September. The affected customers (many of whom hoisted pitchforks on Twitter) were offered an apology and a product credit.

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