Around the Net
Salesforce's Benioff: Email's Days are Over
- Marketing Land, Wednesday, January 9, 2013 5:15 PM
Salesforce CEO Marc Benioff remarked in his keynote address at CES today entitled "Marketing in The Cloud" made the connection between customer service and marketing messaging by saying, "You don’t want me on Twitter [saying] that Samsung, it didn’t work. You want problems to be easily solved for you. Then someone gets on Twitter, and you’re going to say, I love Samsung, I love Toyota. That’s marketing … that is the new marketing." He continued, "“How are you connected with your customer, your partners, your employees. Email? Those days are over.”
