Salesforce Expands Mobile Tools
Salesforce.com on Tuesday introduced Service Cloud Mobile, the first in a new series of new software offerings to power sales operations and CRM across devices.
With its Touch and Touch Platform released last year, Salesforce said it’s “doubling down” on mobile with its latest product. Cloud Service Mobile allows co-browsing on any device between sales agents and customers, mobile chat, and access to community support from relevant peers or experts.
The co-browsing feature, for running Web demos and the like, will be available in the second half of 2013, but pricing has not been announced. Mobile communities is available now, at no additional cost for Service Cloud Enterprise and Unlimited Edition users. Mobile chat will cost the same users $50 a month.