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Keys To Winning Their Travel Business
by Mark Bradbury, Thursday, June 5, 2014 12:24 PM
Boomers spend over $78 billion on vacation travel annually—$29 billion more than Gen X, and $23 billion more than Millennials. It’s not
surprising they rank travel as their No. 1 leisure activity and are the real trailblazers when it comes to vacation travel. As the first
generation to study abroad, backpack through Europe on $5 a day, and hitchhike to Woodstock, Boomers have always made a travel a priority and continually look for innovative
experiences. At this stage of Boomer lives, travel is less about finding affordable destinations that appeal to both parents and
children, and more about indulgence, exploration and reward. Understanding their travel priorities enables marketers to develop marketing strategies that will pay off. 6 Ways to Connect with Boomers’ Travel Priorities
- Help Boomer Couples
Reconnect: While nearly half of Gen X travelers vacation abroad with children, over 80% of Boomer travelers are not accompanied by their offspring. Boomer travelers seek travel experiences that
allow them to reconnect and strengthen the bonds they share with their spouses/significant others.
- Promote
Rejuvenation: As a generation working longer (one in ten Boomers told a recent Gallop poll they plan to work forever), Boomers look to travel as a way to unplug, rejuvenate, relax and
rediscover.
- Develop Innovative Cruise Travel: Every major cruise line, except Disney, is dominated by Boomer and older
travelers, who account for 63% of all cruise travel. To compete for Boomer dollars, cruise lines must continually court Boomers and provide them with innovative cruising experiences.
- Demonstrate Support for the Environment: Boomers are passionate about the environment—Earth Day happened under their
watch—and many have translated their environmentalism into Eco-Friendly vacations. According to Forbes, the U.N. World Tourism Organization predicts there will be some 1.6 billion
eco-inspired trips taken by 2020.
- Show How Boomers Can Make a Difference: Baby Boomers have historically felt a
personal responsibility to make society better for all. This applies to their travel habits as well, as "voluntourism" trips have sprung up in recent years, combining travel with volunteer work. Doug
Cutchins, co-author of Volunteer Vacations: Short-Term Adventures That Will Benefit You and
Others,” told the Wall Street Journal that Boomers "have the time, the financial
resources and the perspective to understand the moral reasons for using their skills to help others."
- Reach Boomer
Travelers Online: Eighty percent of Boomer travelers go online to plan travel, spending between 30 and 36 hours a year researching travel. They visit, on average, four sites to research and three
sites to book travel. They are looking for the best deals, destination information, new travel ideas, recommendations and tips from other travelers, interactive maps and other resources that enable
them to make informed travel choices and easily book their trips online.
Boomers are today’s largest travel segment, and
they will continue to dominate the travel market for the next decade. Winning their business means continually tracking their needs and interests and targeting them in ways that will grab their
attention, have resonance, and enable them to readily turn their travel dreams into realities.