Commentary
Are You Listening For Your Key Customer Signals?
- by Loren McDonald , Op-Ed Contributor, November 25, 2014
As the holiday shopping season shifts into high gear, your customers are going to be sending you a veritable blizzard of signals as they interact with you via email, websites, social networks, mobile
apps and customer support.
Purchases or purchase intents are major signals, but not the only ones. In …
