According to a study by Thrive Analytics, 40% of US SMBs cited not having enough time as a challenge to digital marketing, 37% pointed to a lack of knowledge, and 33% said their budgets simply weren’t big enough.
Due to spending constraints, the demand for vendors to prove their value is more important than ever, says the report. According to polling by G/O Digital and Entrepreneur, 86% of US SMBs had narrowed their preferred list of digital marketing vendors to just four.
To select a digital marketing vendor that stands out from the competition, price was the most important factor when selecting a digital marketing vendor, cited by nearly one-third of respondents. But SMBs weren’t going to buy unless vendors showed that they understood their organizational needs and goals; a cookie-cutter strategy doesn’t work.
Most Important Vendor Factors For SMBs Selecting A Digital Marketing Vendor (% of Respondents) | |
Important Consideration | % of Respondents |
Price | 32.8% |
Understanding organization needs/goals | 27.0 |
Delivering on commitments | 18.0 |
Post sales support | 7.0 |
Insights/leadership digital marketing concepts | 6.0 |
Delivering within agreed timeframe | 5.0 |
Source: G/O Digital & Entrepreneur, May 2015 |
When asked how their content consumption habits had changed over the past year, nearly two-thirds of SMBs said they were finding and utilizing more on the web. They had also focused in on trusted and independent sources, with no time to waste on so-so info, says the report.
Ways in Which US SMBs Have Changed Content Consumption | |
Change | % of Respondents |
Finding/utilizing more content on web | 63% |
Focused on trusted independent sources | 38 |
Less time devoted to reading and research | 36 |
Less time attending events like breakfast meetings | 36 |
Less time and budget to attend industry events | 36 |
Requiring more mobile optimized content for smartphone/tablet | 32 |
Overwhelmed by content available | 30 |
More research thru social networks | 29 |
Using more vendor content in research | 16’ |
Source: G/O Digital & Entrepreneur, May 2015 |
The study found that on vendor websites in particular, SMBs looked for depth of content, downloadable product information and premium content such as white papers, among other things. And, they also wanted more than content, with price listings and the option to get a quote are important too.
The report concludes that, with content now king, digital marketing vendors must prove their value through understanding SMBs’ organizational goals and establish themselves as leaders by serving up the content targets want to consume.
For additional information, please visit eMarketer here.
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I have students reading these briefs, and there are probably a number of others, who have no idea what an SMB is or many of the other acronyms used in virtually every post. I'd recommend that a (definition) of these be provided with the first mention . . . . . :-{) Nick
good point, Nick, and I apologize... usually we try to provide the complete definition for an acronym but certainly missed on this one... glad you knew what a small business is, and I'll watch out for these misses in the future.. jack