Around the Net
The Ugly Side Of Consumer-Rating Culture
- The Verge, Monday, November 2, 2015 11:11 AM
The Verge considers all that is wrong with our consumer-rating culture. “The rating systems used by … companies have turned customers into unwitting and sometimes unwittingly ruthless middle managers,” it writes. “For the workers, already in the precarious position of contract labor, making every customer a boss is a terrifying prospect.”
