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California Lawmaker Wants ISPs To Make Canceling Service Easier
- Arstechnica, Thursday, March 31, 2016 1:19 PM
A California state lawmaker has proposed a bill that would require Internet service providers to allow people to cancel service via an online platform. "You've seen the ads from companies that advertise the ease of signing up for their cable or Internet service over the Web," Assemblyman Mike Gatto stated Wednesday. "However, if individuals decide to cancel those same services, they're often forced to suffer through infuriating, time-consuming phone calls, often spending hours on hold."
