Around the Net
Customer Satisfaction Likely To Plunge For Charter And Time Warner
- Fierce Cable.com, Tuesday, June 7, 2016 11:22 AM
Customer satisfaction with Charter and Time Warner Cable will probably plunge even lower now that the companies have combined, according to Forrest Morgeson, director of research at the American Customer Satisfaction Index. "We've generally seen that when two service-providing companies that are already low in customer satisfaction merge, things tend to get worse, at least for the first year or two after the merger or purchase," he said, according to FierceCable. "So the expectation is not good for consumers."
