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DMA 'New Rules Of Engagement' Research Finds Email Relevancy Trumps Personalisation

  • DMA, Wednesday, June 15, 2016 7:56 AM
Consumers want a more interesting relationship with brands and think highly of virtual techniques promised by evolving technology. New DMA customer engagement research reveals relevancy beats personalisation - 40% are interested in a service that reminded them about upcoming birthdays and gave relevant suggestions. This rises to two thirds of 25-34s.

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