Witness the crippling denial of service
attacks in Estonia. Still, regular users either don't know or don't care that their computer is under the control of some cyber-geek who wishes to exact revenge on a company. Moreover, the FBI's
approach to solving the problem--asking users to contact their ISP to see if their computer is infected--is a time-consuming, flawed approach.
Consider: one Internet security firm estimates that ISPs only make a few dollars per customer, but having a human being answer a customer call costs an average $25, which is why most ISPs prefer automated advice. The larger problem is that its unclear who should pay for cyber-hygiene.