AMA Broadens Definition Of 'Marketing'
The new definition reads: "Marketing is the activity, set of institutions and processes for creating, communicating, delivering and exchanging offerings that have value for customers, clients, partners, and society at large."
The previous definition stated: "Marketing is an organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders."
The AMA revisits the definition for marketing every five years in a disciplined effort to reflect on the state of the marketing field.
--Nina M. Lentini