It's the age of the customer survey, or so you would think given the sheer volume of them cropping up in my email lately. The need for feedback and customer validation in this customer-centric era of marketing seems to have resulted in a rash of surveys, every time I turn around. Surveys follow purchase, hotel stays, air travel, customer service calls -- you name it. If a customer had an experience, there is likely a survey to follow. But in the attempt to solicit feedback, are we turning the customer off -- or worse, creating an annoyance?