Three New Email Metrics You Will be Using in 2013

Marketers have relied on open and click-through rates as the major measures of the success of a program or campaign for the last decade plus. These metrics are good, but don't always tell the entire story. At my company we began monitoring email marketing engagement as we gathered more and more panel data (aggregated behavioral data on how actual mailbox users interact with messages) over the past year. The metrics we developed while analyzing that data provide deeper insight into program performance, even relative to other marketers' campaigns. The following are three measures we've found to be especially valuable: ...More

  • Four Common Email Marketing Mistakes that Lead to Unsubscribes

    Finding the right balance in an email program between the needs of the business and the interests of subscribers is an email marketer's ongoing challenge. Crossing the line results in unsubscribes. The most common mistakes are sending too many emails, not respecting preferences, a lack of perceived relevance and inconsistency.  ...More